@import"https://fonts.googleapis.com/css2?family=Inter:ital,opsz,wght@0,14..32,100..900;1,14..32,100..900&display=swap";:root{--bg-primary: #0F1322;--bg-secondary: #1C2331;--bg-card: #1E2538;--bg-input: #1e293b;--text-primary: #E2E8F2;--text-secondary: #8892A4;--text-tertiary: #4A5568;--text-input: #E2E8F2;--brand-primary: #6366f1;--brand-hover: #4f46e5;--brand-light: #818cf8;--brand-purple: #7c3aed;--brand-danger: #ef4444;--border-color: rgba(255, 255, 255, .05)}*{box-sizing:border-box;margin:0;padding:0}body{font-family:Inter,sans-serif;background-color:var(--bg-primary);color:var(--text-primary);background:radial-gradient(circle at top left,#1a1f35,#0f1322);min-height:100vh}.auth-container{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100vh;padding:1rem}.auth-logo-area{display:flex;flex-direction:column;align-items:center;margin-bottom:2rem}.auth-icon{background-color:var(--brand-light);width:56px;height:56px;border-radius:12px;display:flex;align-items:center;justify-content:center;color:#fff;margin-bottom:1rem;box-shadow:0 4px 20px #6366f166}.auth-title{font-size:24px;font-weight:700;color:var(--text-primary);margin-bottom:.5rem}.auth-subtitle{font-size:14px;color:var(--text-secondary)}.auth-badge{display:inline-flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background-color:#ffffff0d;border:1px solid var(--border-color);border-radius:9999px;font-size:12px;color:var(--brand-light);margin-top:1.5rem;margin-bottom:1.5rem}.auth-card{background-color:var(--bg-card);padding:2.5rem;border-radius:16px;width:100%;max-width:420px;box-shadow:0 10px 30px #0003;border:1px solid var(--border-color)}.auth-card-title{font-size:18px;font-weight:600;margin-bottom:1.5rem;text-align:center}.form-group{margin-bottom:1.5rem}.form-label{display:block;font-size:12px;color:var(--text-secondary);margin-bottom:.15rem!important}.form-input{width:100%;padding:.45rem .75rem!important;line-height:1.2;min-height:auto;background-color:var(--bg-input);border:2px solid transparent;border-radius:8px;font-size:14px;color:var(--text-input);transition:border-color .2s;outline:none}.form-input:focus{border-color:var(--brand-primary);background-color:#334155}input:-webkit-autofill,input:-webkit-autofill:hover,input:-webkit-autofill:focus,input:-webkit-autofill:active{-webkit-box-shadow:0 0 0 30px var(--bg-input) inset!important;-webkit-text-fill-color:var(--text-primary)!important;transition:background-color 5000s ease-in-out 0s}select option{background-color:#1e293b;color:#f8fafc}.btn-primary{width:100%;padding:.875rem;background-color:var(--brand-primary);color:#fff;border:none;border-radius:8px;font-size:14px;font-weight:600;cursor:pointer;transition:background-color .2s,transform .1s}.btn-primary:hover{background-color:var(--brand-hover)}.btn-primary:active{transform:scale(.98)}.auth-footer{margin-top:2rem;font-size:12px;color:var(--text-secondary);text-align:center}.spinner{border:2px solid rgba(255,255,255,.3);border-radius:50%;border-top:2px solid white;width:20px;height:20px;animation:spin 1s linear infinite;display:inline-block}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.error-msg{color:#ef4444;font-size:12px;margin-top:.5rem;text-align:center}.premium-neon-badge,.status-badge{display:inline-flex!important;align-items:center!important;justify-content:center!important;height:24px!important;min-width:60px!important;padding:0 12px!important;border-radius:20px!important;font-size:11px!important;font-weight:700!important;text-transform:uppercase!important;letter-spacing:.05em!important;line-height:1!important;transition:all .2s ease!important;border:1px solid transparent!important}.status-badge:hover{transform:translateY(-1px)!important;filter:brightness(1.1)!important}.status-novo,.status-new{background:#1e3a5f!important;color:#bfdbfe!important}.status-atendimento,.status-in_progress{background:#3c2a61!important;color:#ddd6fe!important}.status-aguardando,.status-waiting{background:#4f391c!important;color:#fde68a!important}.status-resolvido,.status-solved{background:#154c37!important;color:#a7f3d0!important}.status-fechado,.status-encerrado,.status-closed{background:#334155!important;color:#e2e8f0!important}*{scrollbar-color:var(--border-color) transparent;scrollbar-width:thin}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background-color:var(--border-color);border-radius:4px}::-webkit-scrollbar-thumb:hover{background-color:#ffffff26}.faq-editor-content,.faq-article-content,.faq-article-preview{width:100%;max-width:100%;overflow-x:auto}.faq-editor-content table,.faq-article-content table,.faq-article-preview table{border-collapse:collapse;table-layout:fixed!important;width:100%!important;margin:16px 0;overflow:hidden;border:1px solid rgba(255,255,255,.15);background-color:#ffffff05;border-radius:8px}.faq-article-content table colgroup,.faq-article-preview table colgroup{display:table-column-group!important}.faq-article-content table colgroup col,.faq-article-preview table colgroup col{width:auto!important}.faq-editor-content table td,.faq-editor-content table th,.faq-article-content table td,.faq-article-content table th,.faq-article-preview table td,.faq-article-preview table th{word-break:break-word;border:1px solid rgba(255,255,255,.15);padding:10px 14px;vertical-align:top;box-sizing:border-box;position:relative;color:#c8c9d8;font-size:.9rem}.faq-editor-content table th,.faq-article-content table th,.faq-article-preview table th{font-weight:600;text-align:left;background-color:#7c5cbf26;color:#fff;border-bottom:2px solid rgba(124,92,191,.4)}.faq-editor-content table .selectedCell:after{z-index:2;position:absolute;content:"";left:0;right:0;top:0;bottom:0;background:#7c5cbf26;pointer-events:none}.toast-container{position:fixed;top:24px;right:24px;z-index:1000000;display:flex;flex-direction:column;gap:12px;pointer-events:none}.toast-item{pointer-events:auto;min-width:300px;max-width:450px;padding:16px;border-radius:12px;display:flex;align-items:center;justify-content:space-between;gap:12px;background:#171717d9;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid rgba(255,255,255,.1);box-shadow:0 8px 32px #00000080;animation:toast-in .4s cubic-bezier(.175,.885,.32,1.275);transition:all .3s ease}@keyframes toast-in{0%{transform:translate(100%) scale(.9);opacity:0}to{transform:translate(0) scale(1);opacity:1}}.toast-content{display:flex;align-items:center;gap:12px;flex:1}.toast-message{color:#fff;font-size:.95rem;font-weight:500;line-height:1.4}.toast-icon.success{color:#10b981}.toast-icon.error{color:#ef4444}.toast-icon.info{color:#3b82f6}.toast-close{background:transparent;border:none;color:#fff6;cursor:pointer;padding:6px;border-radius:8px;transition:all .2s;display:flex;align-items:center;justify-content:center;margin-left:4px}.toast-close:hover{color:#fff;background:#ffffff26;transform:scale(1.1)}.toast-item.success{border-left:4px solid #10b981}.toast-item.error{border-left:4px solid #ef4444}.toast-item.info{border-left:4px solid #3b82f6}@media (max-width: 640px){.toast-container{top:auto;bottom:24px;right:16px;left:16px}.toast-item{min-width:0;width:100%}}.toast-confirm-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#000000b3;backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000001;animation:fade-in .2s ease}.toast-confirm-modal{background:#171717f2;backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border:1px solid rgba(255,255,255,.1);border-radius:16px;padding:24px;width:90%;max-width:400px;box-shadow:0 20px 50px #0009;animation:zoom-in .3s cubic-bezier(.34,1.56,.64,1)}.toast-confirm-content{text-align:center}.toast-confirm-icon{width:48px;height:48px;background:#7c3aed1a;color:#7c3aed;border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 16px}.toast-confirm-message{color:#fff;font-size:1.1rem;font-weight:500;margin-bottom:24px;line-height:1.5}.toast-confirm-actions{display:flex;gap:12px}.toast-confirm-btn{flex:1;padding:12px;border-radius:10px;font-weight:600;cursor:pointer;transition:all .2s;border:none}.toast-confirm-btn.confirm{background:#7c3aed;color:#fff}.toast-confirm-btn.confirm:hover{background:#6d28d9;transform:translateY(-2px)}.toast-confirm-btn.cancel{background:#ffffff0d;color:#94a3b8;border:1px solid rgba(255,255,255,.1)}.toast-confirm-btn.cancel:hover{background:#ffffff1a;color:#fff}@keyframes fade-in{0%{opacity:0}to{opacity:1}}@keyframes zoom-in{0%{transform:scale(.9);opacity:0}to{transform:scale(1);opacity:1}}.pwd-modal-card{width:100%;max-width:450px;background-color:var(--bg-card);border-radius:12px;box-shadow:0 20px 25px -5px #0000004d,0 10px 10px -5px #0003;border:1px solid var(--border-color);animation:modalScaleUp .3s ease-out;overflow:hidden}@keyframes modalScaleUp{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}.pwd-modal-header{padding:1.25rem 1.5rem;border-bottom:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between}.pwd-header-title{display:flex;align-items:center;gap:.75rem}.pwd-header-title h3{font-size:1.125rem;font-weight:600;margin:0;color:var(--text-primary)}.pwd-close-btn{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;padding:4px;border-radius:6px;display:flex;align-items:center;justify-content:center;transition:all .2s}.pwd-close-btn:hover{background-color:#ffffff0d;color:var(--text-primary)}.pwd-modal-body{padding:1.5rem}.pwd-info-banner{background-color:#6366f11a;border:1px solid rgba(99,102,241,.2);border-radius:8px;padding:.75rem 1rem;display:flex;gap:.75rem;margin-bottom:1.5rem}.pwd-info-banner p{font-size:.825rem;color:var(--brand-light);margin:0;line-height:1.4}.pwd-info-banner svg{color:var(--brand-primary);flex-shrink:0}.input-with-icon{position:relative;display:flex;align-items:center}.input-icon{position:absolute;left:12px;color:var(--text-secondary);pointer-events:none}.input-with-icon .form-input{padding-left:40px!important}.pwd-error-msg{display:flex;align-items:center;gap:.5rem;color:#ef4444;background-color:#ef44441a;padding:.75rem;border-radius:8px;font-size:.875rem;margin-top:1rem}.pwd-success-msg{display:flex;align-items:center;gap:.5rem;color:#10b981;background-color:#10b9811a;padding:.75rem;border-radius:8px;font-size:.875rem;margin-top:1rem}.pwd-modal-footer{display:flex;justify-content:flex-end;gap:1rem;margin-top:2rem}.btn-cancel{padding:.625rem 1.25rem;background-color:transparent;border:1px solid var(--border-color);border-radius:8px;font-weight:500;font-size:.875rem;color:var(--text-secondary);cursor:pointer;transition:all .2s}.btn-cancel:hover{background-color:#ffffff0d;color:var(--text-primary)}.btn-confirm{padding:.625rem 1.25rem;background-color:var(--brand-primary);border:none;border-radius:8px;font-weight:600;font-size:.875rem;color:#fff;cursor:pointer;transition:all .2s}.btn-confirm:hover{background-color:var(--brand-hover);transform:translateY(-1px)}.btn-confirm:disabled{opacity:.6;cursor:not-allowed;transform:none}.admin-layout{display:flex;height:100vh;background-color:var(--bg-primary);color:var(--text-primary)}.sidebar{width:260px;background-color:var(--bg-card);border-right:1px solid var(--border-color);display:flex;flex-direction:column;transition:width .3s cubic-bezier(.4,0,.2,1);position:relative;z-index:50}.sidebar-collapsed .sidebar{width:72px}.sidebar-header{height:72px;display:flex;align-items:center;justify-content:space-between;padding:0 1rem;border-bottom:1px solid var(--border-color);font-weight:700;font-size:1.125rem;transition:all .3s;position:relative}.sidebar-brand-wrapper{display:flex;align-items:center;gap:.75rem;transition:all .3s ease;overflow:hidden;white-space:nowrap}.sidebar-toggle-btn{background:#ffffff0d;border:1px solid rgba(255,255,255,.1);color:#94a3b8;width:28px;height:28px;border-radius:6px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;flex-shrink:0}.sidebar-toggle-btn:hover{background:#ffffff1a;color:#fff}.sidebar-collapsed .sidebar-header{padding:0;justify-content:center}.sidebar-collapsed .sidebar-brand-wrapper{width:0;opacity:0}.sidebar-collapsed .sidebar-toggle-btn{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.sidebar-nav{padding:1.5rem 1rem;display:flex;flex-direction:column;gap:.5rem;flex:1}.nav-item{display:flex;align-items:center;gap:.75rem;padding:.75rem 1rem;color:var(--text-secondary);text-decoration:none;border-radius:8px;font-weight:500;font-size:.875rem;transition:all .2s;overflow:hidden;white-space:nowrap}.sidebar-collapsed .nav-item{justify-content:center;padding:.75rem 0}.nav-item:hover{background-color:#ffffff08;color:var(--text-primary)}.nav-item.active{background-color:#6366f126;color:var(--brand-light)}.collapsed-nav-group{display:flex;flex-direction:column;gap:.25rem}.nav-item.collapsed-subitem{justify-content:center;padding:.75rem 0}.admin-nav-group{display:flex;flex-direction:column}.admin-nav-subitems{margin-top:.25rem;margin-left:1.25rem;border-left:1px solid rgba(255,255,255,.05);padding-left:.25rem;display:flex;flex-direction:column;gap:.25rem}.nav-item.sub-item{padding:.5rem .75rem;font-size:.825rem;gap:.6rem;opacity:.8}.nav-item.sub-item:hover,.nav-item.sub-item.active{opacity:1}.sidebar-footer{padding:1rem;border-top:1px solid var(--border-color);display:flex;flex-direction:column;margin-top:auto}.sidebar-collapsed .sidebar-footer{padding:1.5rem 0;align-items:center}.sidebar-collapsed .user-snippet{margin-bottom:.5rem;justify-content:center}.sidebar-collapsed .btn-logout{padding:.625rem 0;border:none;width:40px}.user-snippet{display:flex;align-items:center;gap:.75rem;margin-bottom:1rem}.avatar{width:36px;height:36px;border-radius:50%;background-color:var(--brand-primary);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:14px}.user-role{font-size:.75rem;color:var(--text-secondary)}.btn-change-password{background:none;border:none;color:var(--brand-primary);font-size:.7rem;padding:0;margin-top:4px;cursor:pointer;display:flex;align-items:center;gap:4px;font-weight:600;transition:opacity .2s;width:fit-content}.btn-change-password:hover{opacity:.8;text-decoration:underline}.btn-logout{width:100%;display:flex;align-items:center;justify-content:center;gap:.5rem;padding:.6rem;background:transparent;color:#ef4444;border:1px solid #ef4444;border-radius:8px;font-size:.875rem;cursor:pointer;transition:all .2s}.btn-logout:hover{background-color:#ef4444;color:#fff}.main-content{flex:1;display:flex;flex-direction:column;overflow:hidden}.topbar{height:72px;display:flex;align-items:center;justify-content:space-between;padding:0 2rem;background-color:var(--bg-secondary);border-bottom:1px solid var(--border-color)}.topbar-title{font-size:1.125rem;font-weight:600}.backup-page-container{padding:1rem 2rem;max-width:1300px;margin:0 auto;animation:fadeIn .6s ease-out}.backup-page-header{display:flex;flex-direction:column;gap:1.5rem;margin-bottom:2.5rem;padding-bottom:2rem;border-bottom:1px solid rgba(255,255,255,.05)}.maintenance-hero{display:flex!important;align-items:center;justify-content:space-between;padding:1.25rem 2rem;border-radius:1.25rem;background:var(--bg-secondary)!important;border:1px solid rgba(255,255,255,.05);box-shadow:0 4px 20px #0003;transition:all .4s ease}.maintenance-hero.active{background:linear-gradient(135deg,#f59e0b1a,#f59e0b0d)!important;border-color:#f59e0b4d;box-shadow:0 0 30px #f59e0b1a}.status-indicator{display:flex;align-items:center;gap:.75rem}.pulse-dot{width:10px;height:10px;border-radius:50%}.pulse-dot.active{background-color:#f59e0b;box-shadow:0 0 12px #f59e0b;animation:pulse 2s infinite}.pulse-dot.normal{background-color:#10b981;box-shadow:0 0 10px #10b981}@keyframes pulse{0%{transform:scale(.95);opacity:1}50%{transform:scale(1.1);opacity:.7}to{transform:scale(.95);opacity:1}}.maintenance-toggle{display:flex;align-items:center;width:72px;height:36px;background-color:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:20px;cursor:pointer;position:relative;transition:all .3s}.maintenance-toggle.active{background-color:#f59e0b}.toggle-knob{width:28px;height:28px;background-color:#fff;border-radius:50%;position:absolute;left:4px;transition:transform .3s cubic-bezier(.175,.885,.32,1.275)}.maintenance-toggle.active .toggle-knob{transform:translate(36px)}.backup-tool-grid{display:grid!important;grid-template-columns:1fr 1fr!important;gap:2rem;margin-top:2rem}@media (max-width: 1024px){.backup-tool-grid{grid-template-columns:1fr!important}}.premium-card{background:var(--bg-card)!important;border:1px solid rgba(255,255,255,.05);border-radius:2rem;padding:2.5rem;display:flex;flex-direction:column;position:relative;overflow:hidden;transition:all .3s cubic-bezier(.4,0,.2,1)}.premium-card:hover{border-color:#3b82f633;transform:translateY(-5px);box-shadow:0 10px 40px #0000004d}.premium-card.danger:hover{border-color:#f43f5e33}.card-icon-box{width:56px;height:56px;border-radius:1rem;display:flex;align-items:center;justify-content:center;margin-bottom:1.5rem}.card-icon-box.blue{background:#3b82f61a;color:#3b82f6}.card-icon-box.rose{background:#f43f5e1a;color:#f43f5e}.btn-premium{width:100%;height:60px;border-radius:1rem;border:none;font-weight:700;font-size:1rem;cursor:pointer;transition:all .2s;display:flex;align-items:center;justify-content:center;gap:.75rem;text-transform:uppercase;letter-spacing:1px}.btn-premium.blue{background:linear-gradient(135deg,#2563eb,#1d4ed8);color:#fff;box-shadow:0 4px 15px #2563eb33}.btn-premium.blue:hover{filter:brightness(1.1);box-shadow:0 4px 20px #2563eb4d}.restore-dropzone{margin-top:1.5rem;padding:2.5rem;border:2px dashed rgba(255,255,255,.05);border-radius:1.5rem;display:flex;flex-direction:column;align-items:center;gap:1rem;cursor:pointer;transition:all .3s;background:#0000001a}.restore-dropzone:hover{background:#f43f5e08;border-color:#f43f5e33}.master-confirm-modal{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;display:flex;align-items:center;justify-content:center;padding:1rem;background:#000000d9;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.modal-content{width:100%;max-width:500px;background:#1a1a25;border-radius:2.5rem;border:1px solid rgba(244,63,94,.2);overflow:hidden;animation:modalScale .3s cubic-bezier(.34,1.56,.64,1)}@keyframes modalScale{0%{opacity:0;transform:scale(.9)}to{opacity:1;transform:scale(1)}}.modal-header{padding:3rem 2rem;text-align:center;background:#f43f5e0d}.modal-body{padding:2.5rem}.confirm-input{width:100%;background:#ffffff08;border:1px solid rgba(255,255,255,.1);border-radius:1rem;padding:1.25rem;color:#fff;text-align:center;font-family:monospace;letter-spacing:4px;font-size:1.1rem;margin-bottom:2rem}.confirm-input:focus{outline:none;border-color:#f43f5e66;background:#ffffff0d}.table-container{background-color:var(--bg-card);border-radius:12px;border:1px solid var(--border-color);overflow-x:auto;box-shadow:0 4px 6px -1px #0000001a,0 2px 4px -1px #0000000f}.data-table{width:100%;border-collapse:collapse}.data-table th{text-align:left;padding:1rem 1.5rem;font-size:.75rem;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--border-color);background-color:#ffffff05}.data-table td{padding:1rem 1.5rem;vertical-align:middle;font-size:.875rem;border-bottom:1px solid var(--border-color);color:var(--text-primary)}.data-table tr:hover{background-color:#ffffff05}.data-table tr:last-child td{border-bottom:none}.action-dropdown-container{position:relative;display:inline-block}.action-dropdown-menu{position:fixed;background:#111827d9;-webkit-backdrop-filter:blur(12px) saturate(180%);backdrop-filter:blur(12px) saturate(180%);border:1px solid rgba(255,255,255,.1);border-radius:12px;min-width:180px;z-index:9999;display:flex;flex-direction:column;padding:.5rem;box-shadow:0 20px 25px -5px #00000080,0 10px 10px -5px #0000004d;animation:dropdown-fade-in-up .2s ease-out;pointer-events:auto;overflow:hidden}@keyframes dropdown-fade-in{0%{opacity:0;transform:translateY(-10px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes dropdown-fade-in-up{0%{opacity:0;transform:translateY(10px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}.action-dropdown-item{display:flex;align-items:center;gap:.75rem;padding:.625rem .875rem;color:#94a3b8;text-decoration:none;border-radius:8px;font-size:.875rem;font-weight:500;transition:all .2s;background:none;border:none;width:100%;text-align:left;cursor:pointer}.action-dropdown-item:hover{background:#ffffff0d;color:#fff}.action-dropdown-item.whatsapp:hover{background:#25d3661a;color:#25d366}.action-dropdown-item.edit:hover{background:#8b5cf61a;color:#8b5cf6}.action-dropdown-item.archive:hover{background:#f59e0b1a;color:#f59e0b}.action-dropdown-item.success:hover{background:#10b9811a;color:#10b981}.sticky-col-right{position:sticky;right:0;background-color:#1e2538!important;z-index:10;box-shadow:-4px 0 8px -4px #00000080}.data-table th.sticky-col-right{z-index:20;background-color:#242c42!important}.data-table tr:hover td.sticky-col-right{background-color:#262e45!important}.status-active{background-color:#10b98126;color:#10b981;border:1px solid rgba(16,185,129,.3)}.status-inactive{background-color:#ef444426;color:#ef4444;border:1px solid rgba(239,68,68,.3)}.page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:2rem}.page-title{font-size:1.5rem;font-weight:600}.premium-form{background-color:var(--bg-card);padding:2rem;border-radius:12px;border:1px solid var(--border-color);box-shadow:0 4px 6px -1px #0000001a;max-width:800px}.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(350px,1fr));gap:.6rem 2rem!important}.form-grid>.form-group{margin-bottom:0!important}.form-grid.single{grid-template-columns:1fr}.form-actions{margin-top:2rem;display:flex;justify-content:flex-end;gap:1rem}.btn-secondary{padding:.875rem 1.5rem;background-color:transparent;color:var(--text-secondary);border:1px solid var(--border-color);border-radius:8px;font-size:14px;font-weight:600;cursor:pointer;transition:all .2s}.btn-secondary:hover{background-color:#ffffff0d;color:var(--text-primary)}.action-group{display:flex;gap:.5rem;justify-content:flex-end}.btn-action{display:inline-flex;align-items:center;justify-content:center;gap:.35rem;padding:.5rem .875rem;border-radius:6px;font-size:.875rem;font-weight:500;cursor:pointer;border:1px solid var(--border-color);background-color:#ffffff0d;color:var(--text-primary);transition:all .2s;text-decoration:none}.btn-action:hover{background-color:#ffffff1a}.btn-action.warning{background-color:#f59e0b;border-color:#f59e0b;color:#fff}.btn-action.warning:hover{background-color:#d97706}.btn-action.success{background-color:#10b981;border-color:#10b981;color:#fff}.btn-action.success:hover{background-color:#059669}.search-wrapper{position:relative;display:flex;align-items:center}.search-icon{position:absolute;left:12px;color:var(--brand-primary);opacity:.7}.search-input{background:#ffffff0d!important;border:1px solid rgba(255,255,255,.1)!important;border-radius:8px!important;padding:.65rem 1.2rem .65rem 3.5rem!important;color:#fff!important;font-size:1rem!important;width:100%!important;transition:all .2s;outline:none}.filters-bar{display:flex;gap:1.5rem;flex-wrap:wrap;padding:1.25rem 2rem;background:#ffffff05;border-bottom:1px solid var(--border-color);margin-bottom:1rem}.filter-item{display:flex;flex-direction:column;gap:.5rem;flex:1}.filter-item input,.filter-item select{background:#0f172a4d;border:1px solid rgba(255,255,255,.08);border-radius:8px;padding:.65rem .85rem;color:#f1f5f9;font-size:.9rem;transition:all .2s ease;outline:none;width:100%}.header-title{font-size:1.25rem;font-weight:700;color:var(--text-primary)}.btn-purple{background-color:var(--brand-purple);color:#fff;border:none;border-radius:8px;padding:.75rem 1.5rem;font-weight:600;cursor:pointer;transition:all .2s}.btn-purple:hover{background-color:#6d28d9;transform:translateY(-1px)}.btn-red{background-color:var(--brand-danger);color:#fff;border:none;border-radius:8px;padding:.75rem 1.5rem;font-weight:600;cursor:pointer;transition:all .2s}.btn-red:hover{background-color:#dc2626;transform:translateY(-1px)}.premium-glass-header{background:#0f172a99;backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);padding:1.25rem 1.5rem;border-radius:12px;border:1px solid rgba(255,255,255,.08);box-shadow:0 10px 40px -10px #00000080;margin-bottom:2rem}.premium-card-glass{background:#1e293b66;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);border-radius:12px;border:1px solid rgba(255,255,255,.05);padding:1rem 1.25rem;box-shadow:inset 0 1px 1px #ffffff05}.data-table tr{transition:background-color .2s ease,transform .2s ease}.data-table tr:hover{background-color:#ffffff08}.btn-purple,.btn-red,.btn-secondary,.btn-action{transition:all .2s cubic-bezier(.4,0,.2,1)}.btn-purple:active,.btn-red:active{transform:scale(.95)}.page-header,.table-container,.premium-form,.premium-glass-header{animation:fadeIn .4s ease-out forwards}.no-horizontal-scrollbar{overflow-x:hidden!important}.premium-pagination{display:flex;align-items:center;justify-content:space-between;padding:1.25rem 1.5rem;background:#ffffff05;border-top:1px solid rgba(255,255,255,.05);margin-top:1rem;border-radius:0 0 16px 16px}.pagination-info{font-size:.9rem;color:var(--text-secondary)}.pagination-info strong{color:var(--text-primary)}.pagination-actions{display:flex;align-items:center;gap:1.5rem}.pagination-pages{display:flex;align-items:center;gap:.5rem}.btn-pagination{display:inline-flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background:#ffffff08;border:1px solid rgba(255,255,255,.08);border-radius:8px;color:var(--text-secondary);font-size:.85rem;font-weight:600;cursor:pointer;transition:all .2s}.btn-pagination:hover:not(:disabled){background:#ffffff14;color:var(--brand-light);border-color:var(--brand-light)}.btn-pagination:disabled{opacity:.4;cursor:not-allowed}.page-number{min-width:32px;height:32px;display:flex;align-items:center;justify-content:center;background:none;border:1px solid transparent;border-radius:6px;color:var(--text-secondary);font-size:.85rem;font-weight:500;cursor:pointer;transition:all .2s}.page-number:hover{background:#ffffff0d;color:var(--text-primary)}.page-number.active{background:var(--brand-primary);color:#fff;font-weight:700}.pagination-pages .dividor{color:var(--text-secondary);opacity:.5;padding:0 .25rem}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000b3;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:2000;padding:20px;animation:fadeIn .2s ease-out}.modal-content,.ticket-modal-container,.create-proposal-container,.workflow-modal-container,.premium-form,.premium-modal-content{max-height:calc(100vh - 40px)!important;overflow-y:auto!important;scrollbar-gutter:stable;scrollbar-width:thin}.modal-content img,.ticket-modal-container img{max-width:100%;height:auto}.ts-page{width:100%;height:100%;min-height:100vh;background:#0f172a;display:flex;flex-direction:column;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}.ts-header{display:flex;align-items:center;justify-content:space-between;padding:20px 32px;background:#1e293b;border-bottom:1px solid #334155}.ts-header-left{display:flex;align-items:center;gap:12px}.ts-header-icon{display:flex;align-items:center;justify-content:center;width:36px;height:36px;background:#0f172a;border:1px solid #334155;border-radius:8px;color:#94a3b8;cursor:pointer}.ts-header-title{font-size:20px;font-weight:600;color:#f8fafc;margin:0}.ts-btn-refresh{display:flex;align-items:center;justify-content:center;background:none;border:1px solid #334155;border-radius:8px;color:#94a3b8;cursor:pointer;padding:10px;transition:color .15s,border-color .15s}.ts-btn-refresh:hover{color:#f8fafc;border-color:#475569}.ts-toolbar{display:flex;align-items:center;gap:12px;padding:16px 32px;background:#1e293b;border-bottom:1px solid #334155;flex-wrap:wrap}.ts-search-wrap{position:relative;flex:1;min-width:220px}.ts-search-icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:#94a3b8;pointer-events:none;width:16px;height:16px}.ts-search{width:100%;background:#0f172a;border:1px solid #334155;border-radius:8px;padding:12px 16px 12px 40px;color:#f8fafc;font-size:14px;font-family:inherit;outline:none;box-sizing:border-box;transition:border-color .15s}.ts-search::placeholder{color:#64748b}.ts-search:focus{border-color:#94a3b8}.ts-filters{display:flex;gap:12px;flex-shrink:0}.ts-select{background-color:#0f172a;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;border:1px solid #334155;border-radius:8px;padding:12px 36px 12px 16px;color:#f8fafc;font-size:14px;font-family:inherit;-webkit-appearance:none;-moz-appearance:none;appearance:none;outline:none;cursor:pointer;min-width:160px;transition:border-color .15s}.ts-select:focus{border-color:#94a3b8}.ts-list{flex:1;overflow-y:auto;padding:12px 0}.ts-empty{padding:60px 32px;text-align:center;font-size:15px;color:#64748b}.ts-ticket{padding:20px 32px;border-left:3px solid transparent;cursor:pointer;transition:background .1s,border-color .1s}.ts-ticket:hover{background:#1e293b}.ts-ticket--selected{border-left-color:#94a3b8;background:#1e293b}.ts-ticket-main{display:flex;flex-direction:column;gap:8px}.ts-ticket-top{display:flex;align-items:center;justify-content:space-between;gap:12px}.ts-ticket-title{font-size:16px;font-weight:600;color:#f8fafc;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ts-ticket-meta{display:flex;align-items:center;gap:20px}.ts-meta-item{display:flex;align-items:center;gap:6px;font-size:13px;color:#94a3b8}.ts-meta-item svg{flex-shrink:0;color:#64748b;width:14px;height:14px}.ts-meta-date{font-size:13px;color:#64748b;margin-left:auto}.ts-badge{font-size:12px;padding:4px 12px;border-radius:20px;font-weight:600;flex-shrink:0}.ts-badge--aberto{background:#1e293b;border:1px solid #475569;color:#f8fafc}.ts-badge--aguardando{background:#451a03;border:1px solid #78350f;color:#fcd34d}.ts-badge--resolvido{background:#064e3b;border:1px solid #065f46;color:#6ee7b7}.ts-badge--fechado{background:#0f172a;border:1px solid #334155;color:#94a3b8}.ts-divider{height:1px;background:#334155;margin:0 32px}.premium-select-container{position:relative;width:100%}.premium-select-trigger{width:100%;padding:.45rem .75rem!important;background-color:var(--bg-input);border:2px solid transparent;border-radius:8px;font-size:14px;color:var(--text-input);display:flex;justify-content:space-between;align-items:center;cursor:pointer;transition:all .2s;min-height:38px}.premium-select-trigger span:first-child{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.premium-select-trigger:hover{background-color:#334155}.premium-select-trigger.disabled{opacity:.5;cursor:not-allowed;filter:grayscale(.5);background-color:#ffffff05}.premium-select-trigger.disabled:hover{background-color:#ffffff05}.premium-select-trigger.active{border-color:var(--brand-primary);background-color:#334155}.premium-select-arrow{font-size:.8rem;opacity:.6;transition:transform .2s}.premium-select-trigger.active .premium-select-arrow{transform:rotate(180deg)}.premium-select-dropdown{position:absolute;bottom:calc(100% + 5px);left:0;width:100%;background:#1e293bf2;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid rgba(255,255,255,.1);border-radius:8px;box-shadow:0 10px 25px -5px #0006;z-index:1000;overflow:hidden;animation:slideUp .2s ease-out}@keyframes slideUp{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.premium-select-dropdown.open-down{bottom:auto;top:calc(100% + 5px);animation:slideDown .2s ease-out}.premium-select-options{list-style:none;padding:.5rem;margin:0;max-height:175px;overflow-y:auto}.premium-select-options::-webkit-scrollbar{width:6px}.premium-select-options::-webkit-scrollbar-track{background:#ffffff0d;border-radius:10px}.premium-select-options::-webkit-scrollbar-thumb{background:#fff3;border-radius:10px}.premium-select-options::-webkit-scrollbar-thumb:hover{background:#ffffff4d}.premium-select-option{padding:.6rem .75rem;font-size:13px;color:#cbd5e1;border-radius:6px;cursor:pointer;transition:all .2s}.premium-select-option:hover{background:#ffffff14;color:#f8fafc}.premium-select-option.selected{background:var(--brand-primary);color:#fff}.premium-select-option.empty{color:#64748b;font-style:italic;cursor:default}.premium-select-create-new{color:var(--brand-light, #a78bfa)!important;font-weight:600;border-bottom:1px solid rgba(255,255,255,.08);margin-bottom:4px;padding-bottom:.7rem!important}.premium-select-create-new:hover{background:#8b5cf626!important;color:#c4b5fd!important}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background-color:#000000bf;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);display:flex;align-items:center;justify-content:center;z-index:1000;animation:modalFadeIn .3s ease-out}.billing-modal-card{width:100%;max-width:450px;background:#1e1e2d;border:1px solid rgba(255,255,255,.05);border-radius:20px;overflow:hidden;box-shadow:0 25px 50px -12px #00000080}.billing-modal-header{padding:1.5rem 2rem;border-bottom:1px solid rgba(255,255,255,.05);display:flex;align-items:center;justify-content:space-between}.billing-header-title{display:flex;align-items:center;gap:12px}.billing-header-title h3{margin:0;font-size:1.25rem;color:#fff;font-weight:700}.billing-close-btn{background:transparent;border:none;color:#64748b;cursor:pointer;transition:all .2s;padding:4px;border-radius:6px}.billing-close-btn:hover{color:#fff;background:#ffffff0d}.billing-modal-body{padding:2rem}.form-group{margin-bottom:0}.form-label{display:block;font-size:.75rem;font-weight:700;color:#64748b;text-transform:uppercase;letter-spacing:1px;margin-bottom:8px}input[type=number]::-webkit-inner-spin-button,input[type=number]::-webkit-outer-spin-button{-webkit-appearance:none;margin:0}input[type=number]{-moz-appearance:textfield}.form-input.billing-input{background:var(--bg-input);border:2px solid transparent;border-radius:8px;padding:0 12px!important;font-size:14px;color:var(--text-input);width:100%;height:38px;line-height:34px;box-sizing:border-box;transition:all .2s}.form-input.billing-input:focus{outline:none;border-color:var(--brand-primary);background-color:#334155}.billing-info-banner{background:#a78bfa0d;border:1px solid rgba(167,139,250,.1);padding:1rem;border-radius:12px;display:flex;gap:12px;margin-bottom:1.5rem;color:#a78bfa}.billing-info-banner p{margin:0;font-size:.85rem;line-height:1.5}.billing-modal-footer{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:2.5rem}.btn-cancel{padding:12px;border-radius:12px;background:#ffffff08;border:1px solid rgba(255,255,255,.05);color:#94a3b8;font-weight:600;cursor:pointer;transition:all .2s}.btn-cancel:hover{background:#ffffff14;color:#fff}.btn-confirm{padding:12px;border-radius:12px;background:#a78bfa;border:none;color:#1e1e2d;font-weight:700;cursor:pointer;transition:all .2s}.btn-confirm:hover{background:#c4b5fd;transform:translateY(-2px)}.btn-confirm:disabled{opacity:.5;cursor:not-allowed;transform:none}.billing-error-msg{display:flex;align-items:center;gap:8px;color:#f87171;font-size:.85rem;margin-top:1rem;padding:10px;background:#f871710d;border-radius:8px}@keyframes modalFadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}:root{--saas-bg: #0F1322;--saas-surface: #1C2331;--saas-surface-deep: #111827;--saas-border: rgba(255, 255, 255, .06);--saas-border-focus: #6366f1;--saas-text: #E2E8F2;--saas-label: #8892A4;--saas-icon: #64748b;--saas-placeholder: #4A5568;--saas-accent: #6366f1;--saas-accent-hover: #818cf8;--saas-accent-ring: rgba(99, 102, 241, .2);--saas-purple: #7c3aed}.saas-portal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background-color:#000000a6;z-index:9999;display:flex;justify-content:flex-end;animation:fadeIn .2s ease-out}.saas-portal-drawer{width:100%;max-width:650px;background-color:var(--saas-bg);height:100%;box-shadow:-8px 0 40px #00000080;display:flex;flex-direction:column;animation:slideInRight .3s cubic-bezier(.16,1,.3,1);border-left:1px solid var(--saas-border)}.saas-portal-header{padding:18px 20px;border-bottom:1px solid var(--saas-border);display:flex;justify-content:space-between;align-items:center;background-color:var(--saas-surface-deep)}.saas-portal-header h2{color:var(--saas-text)!important;font-weight:700;font-size:1rem;letter-spacing:-.01em}.saas-portal-header .saas-header-icon{color:var(--saas-accent-hover)}.saas-portal-header .saas-close-btn{color:var(--saas-icon);background:none;border:none;cursor:pointer;padding:6px;border-radius:8px;transition:color .15s,background .15s;display:flex;align-items:center}.saas-portal-header .saas-close-btn:hover{color:var(--saas-text);background:var(--saas-surface)}.saas-portal-content{flex:1;overflow:hidden;display:flex;flex-direction:column}.saas-ticket-list{flex:1;overflow-y:auto;background-color:var(--saas-bg);display:flex;flex-direction:column}.saas-list-topbar{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 20px;border-bottom:1px solid var(--saas-border);background-color:var(--saas-surface)}.saas-list-topbar p{font-size:.78rem;color:var(--saas-label);flex:1;min-width:0}.saas-new-btn{display:flex;align-items:center;gap:5px;background:linear-gradient(135deg,#6366f1,var(--saas-purple));border:none;border-radius:8px;padding:8px 14px;color:#fff;font-size:.75rem;font-weight:700;cursor:pointer;white-space:nowrap;flex-shrink:0;transition:all .2s;box-shadow:0 4px 12px #6366f14d;letter-spacing:.01em}.saas-new-btn:hover{transform:translateY(-1px);box-shadow:0 6px 16px #6366f166}.saas-filters{display:flex;gap:8px;padding:10px 20px;border-bottom:1px solid var(--saas-border);background-color:var(--saas-bg)}.saas-filter-select{flex:1;min-width:0;background:var(--saas-surface);background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%238892A4' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center;border:1px solid var(--saas-border);border-radius:8px;padding:8px 26px 8px 12px;color:var(--saas-text);font-size:.75rem;font-weight:500;-webkit-appearance:none;-moz-appearance:none;appearance:none;outline:none;cursor:pointer;transition:border-color .15s,box-shadow .15s}.saas-filter-select:hover{border-color:#ffffff1f}.saas-filter-select:focus{border-color:var(--saas-border-focus);box-shadow:0 0 0 3px var(--saas-accent-ring)}.saas-filter-select option{background-color:#1e293b;color:var(--saas-text)}.saas-empty-state{padding:48px 24px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:8px}.saas-empty-state .saas-empty-icon{color:var(--saas-placeholder);margin-bottom:4px}.saas-empty-state p{color:var(--saas-label);font-size:.9rem;font-weight:500}.saas-empty-state small{color:var(--saas-placeholder);font-size:.78rem}.saas-list-items{padding:4px 0}.saas-ticket-item{padding:12px 20px;border-left:2px solid transparent;cursor:pointer;transition:background .1s,border-color .1s}.saas-ticket-item:hover{background:var(--saas-surface)}.saas-ticket-item.active{background:#6366f10f;border-left-color:var(--saas-accent)}.saas-ticket-item h4{color:var(--saas-text);font-size:.8rem;font-weight:600;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.saas-ticket-meta{display:flex;justify-content:space-between;align-items:center;font-size:.7rem;color:var(--saas-placeholder);margin-top:6px}.saas-ticket-meta .saas-ticket-cat{color:var(--saas-label)}.saas-divider{height:1px;background:var(--saas-border);margin:0 20px}.saas-badge{font-size:.65rem;padding:2px 8px;border-radius:20px;font-weight:700;flex-shrink:0;text-transform:uppercase;letter-spacing:.04em;border:1px solid transparent}.saas-badge-open{background:#1e3a5f;border-color:#3b82f666;color:#bfdbfe}.saas-badge-active{background:#2d2060;border-color:#6366f166;color:#c7d2fe}.saas-badge-waiting{background:#4f391c;border-color:#d9770666;color:#fde68a}.saas-badge-closed{background:#154c37;border-color:#10b98166;color:#a7f3d0}.saas-create-form{flex:1;display:flex;flex-direction:column;background-color:var(--saas-bg);height:100%}.saas-create-form .saas-form-body{flex:1;padding:20px;overflow-y:auto;display:flex;flex-direction:column;gap:20px}.saas-back-btn{display:inline-flex;align-items:center;gap:6px;color:var(--saas-accent-hover);background:none;border:none;font-size:.85rem;font-weight:600;cursor:pointer;padding:0;transition:color .15s}.saas-back-btn:hover{color:var(--saas-text)}.saas-field{display:flex;flex-direction:column;gap:6px}.saas-field label{font-size:.7rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:var(--saas-label)}.saas-field label .saas-optional{color:var(--saas-placeholder);font-weight:400;text-transform:none;letter-spacing:0;font-size:.68rem;margin-left:4px}.saas-input,.saas-select,.saas-textarea{width:100%;background-color:#1e293b;border:1px solid var(--saas-border);border-radius:8px;padding:10px 14px;color:var(--saas-text);font-size:.9rem;outline:none;transition:border-color .2s,box-shadow .2s;box-sizing:border-box;font-family:inherit}.saas-input::placeholder,.saas-textarea::placeholder{color:var(--saas-placeholder)}.saas-input:focus,.saas-select:focus,.saas-textarea:focus{border-color:var(--saas-border-focus);box-shadow:0 0 0 3px var(--saas-accent-ring)}.saas-select{cursor:pointer;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='none' viewBox='0 0 24 24'%3E%3Cpath stroke='%238892A4' stroke-linecap='round' stroke-linejoin='round' stroke-width='2' d='m6 9 6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:38px}.saas-select option{background-color:#1e293b;color:var(--saas-text)}.saas-textarea{resize:none;line-height:1.6;min-height:110px}.saas-file-area{background-color:#1e293b;border:1px dashed var(--saas-border);border-radius:8px;padding:14px 16px;display:flex;align-items:center;gap:12px;cursor:pointer;transition:border-color .2s,background-color .2s}.saas-file-area:hover{border-color:var(--saas-accent);background-color:#6366f10d}.saas-file-area input[type=file]{display:none}.saas-file-area .saas-file-icon{color:var(--saas-accent-hover);flex-shrink:0}.saas-file-area .saas-file-text{display:flex;flex-direction:column;gap:2px}.saas-file-area .saas-file-label{color:var(--saas-accent-hover);font-size:.85rem;font-weight:600}.saas-file-area .saas-file-hint{color:var(--saas-placeholder);font-size:.75rem}.saas-form-footer{padding:16px 20px;border-top:1px solid var(--saas-border);display:flex;gap:10px;background-color:var(--saas-surface-deep)}.saas-btn-cancel{flex:1;background:transparent;color:var(--saas-label);border:1px solid var(--saas-border);padding:10px;border-radius:8px;font-size:.875rem;font-weight:600;cursor:pointer;transition:all .2s;font-family:inherit}.saas-btn-cancel:hover{background:var(--saas-surface);color:var(--saas-text);border-color:#ffffff26}.saas-btn-submit{flex:1;background:var(--saas-accent);color:#fff;border:none;padding:10px;border-radius:8px;font-size:.875rem;font-weight:700;cursor:pointer;transition:background-color .2s,transform .1s;font-family:inherit;box-shadow:0 4px 12px #6366f14d}.saas-btn-submit:hover:not(:disabled){background:var(--saas-purple);transform:translateY(-1px)}.saas-btn-submit:active:not(:disabled){transform:scale(.98)}.saas-btn-submit:disabled{opacity:.5;cursor:not-allowed}.saas-chat-view{flex:1;display:flex;flex-direction:column;background-color:var(--saas-bg);height:100%}.saas-chat-header{padding:14px 20px;border-bottom:1px solid var(--saas-border);background-color:var(--saas-surface)}.saas-chat-header h3{color:var(--saas-text);font-size:.9rem;font-weight:600}.saas-chat-header p{color:var(--saas-label);font-size:.75rem;margin-top:2px}.saas-messages-area{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:16px}.saas-msg-sender{font-size:.7rem;color:var(--saas-label);margin-bottom:3px}.saas-msg-bubble-admin{background-color:var(--saas-surface);border:1px solid var(--saas-border);color:var(--saas-text);border-radius:0 12px 12px;padding:10px 14px;max-width:85%;font-size:.87rem;line-height:1.5}.saas-msg-bubble-user{background:linear-gradient(135deg,var(--saas-accent),var(--saas-purple));color:#fff;border-radius:12px 0 12px 12px;padding:10px 14px;max-width:85%;font-size:.87rem;line-height:1.5}.saas-reply-area{padding:12px 16px;border-top:1px solid var(--saas-border);background-color:var(--saas-surface-deep)}.saas-reply-input{flex:1;background-color:#1e293b;border:1px solid var(--saas-border);border-radius:8px;padding:10px 14px;color:var(--saas-text);font-size:.87rem;outline:none;resize:none;transition:border-color .2s,box-shadow .2s;font-family:inherit}.saas-reply-input::placeholder{color:var(--saas-placeholder)}.saas-reply-input:focus{border-color:var(--saas-border-focus);box-shadow:0 0 0 3px var(--saas-accent-ring)}.saas-closed-notice{padding:14px;text-align:center;font-size:.82rem;color:var(--saas-label);background-color:var(--saas-surface);border-top:1px solid var(--saas-border);display:flex;justify-content:center;align-items:center;gap:6px}@keyframes slideInRight{0%{transform:translate(100%)}to{transform:translate(0)}}.crm-layout{display:flex;height:100vh;background-color:#0b1120;color:var(--text-primary)}.crm-main{flex:1;display:flex;flex-direction:column;overflow:hidden}.crm-topbar{height:58px;display:flex;align-items:center;justify-content:space-between;padding:0 2rem;background-color:#11182799;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-bottom:1px solid rgba(255,255,255,.05);position:sticky;top:0;z-index:100}.crm-topbar-title{font-size:1.7rem;font-weight:600;color:#e2e8f0;letter-spacing:-.3px;white-space:nowrap}.tenant-badge{display:inline-flex;align-items:center;gap:.5rem;background:#ffffff0d;padding:.5rem 1rem;border-radius:9999px;font-size:.875rem;border:1px solid rgba(255,255,255,.05)}.content-area.pipeline-page{padding-top:.5rem;padding-bottom:.5rem;display:flex;flex-direction:column}.crm-main{overflow:hidden!important}.notification-bell{transition:all .2s}.notification-bell:hover{background:#ffffff14!important;color:#fff!important}.notif-dropdown{position:absolute;right:0;top:calc(100% + 12px);width:320px;background:#0f172afa;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid rgba(255,255,255,.1);border-radius:16px;box-shadow:0 25px 60px #000000b3;z-index:10001;overflow:hidden;animation:slideDown .2s ease-out}@keyframes slideDown{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.notif-header{padding:1rem 1.25rem;border-bottom:1px solid rgba(255,255,255,.05);display:flex;justify-content:space-between;align-items:center}.notif-header span{font-weight:700;font-size:.875rem;color:#fff}.notif-header button{background:transparent;border:none;color:#64748b;cursor:pointer;display:flex;align-items:center;transition:color .2s}.notif-header button:hover{color:#fff}.notif-list{max-height:400px;overflow-y:auto}.notif-empty{padding:3rem 2rem;text-align:center;color:#64748b;font-size:.875rem}.notif-item{padding:1rem 1.25rem;display:flex;gap:1rem;border-bottom:1px solid rgba(255,255,255,.03);transition:all .2s}.notif-item.clickable{cursor:pointer}.notif-item.clickable:hover{background:#ffffff08}.notif-item.unread{background:#10b98108}.notif-icon-box{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.notif-icon-box.ready{background:#10b98126;color:#10b981}.notif-icon-box.consumed{background:#22c55e1a;color:#22c55e;opacity:.6}.notif-icon-box.expired{background:#ef44441a;color:#ef4444;opacity:.4}.notif-content{flex:1;min-width:0}.notif-msg{font-size:.8125rem;font-weight:600;color:#f1f5f9;margin:0 0 2px}.notif-time{font-size:.75rem;color:#64748b}.notif-list::-webkit-scrollbar{width:5px}.notif-list::-webkit-scrollbar-track{background:transparent}.notif-list::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:10px}.notif-list::-webkit-scrollbar-thumb:hover{background:#fff3}.executive-dashboard-container{padding:1.5rem;max-width:1400px;margin:0 auto;animation:fadeIn .5s ease-out}.dashboard-header-glow{display:flex;justify-content:space-between;align-items:center;margin-bottom:2.5rem;position:relative}.dashboard-title{font-size:2rem;font-weight:800;color:#fff;letter-spacing:-.025em;margin-bottom:.25rem;background:linear-gradient(90deg,#fff,#94a3b8);-webkit-background-clip:text;-webkit-text-fill-color:transparent}.dashboard-subtitle{color:#94a3b8;font-size:.95rem}.date-badge{display:flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background:#ffffff08;border:1px solid rgba(255,255,255,.05);border-radius:10px;font-size:.85rem;font-weight:600;color:#818cf8;text-transform:capitalize}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:1.5rem;margin-bottom:2rem}.kpi-card{background:var(--bg-card);padding:1.5rem;border-radius:20px;border:1px solid rgba(255,255,255,.05);transition:all .3s cubic-bezier(.4,0,.2,1);position:relative}.kpi-card:hover{transform:translateY(-5px);border-color:#6366f14d;box-shadow:0 10px 30px -10px #00000080}.kpi-card:after{content:"";position:absolute;top:0;left:0;width:100%;height:4px;background:transparent;transition:background .3s}.kpi-card:hover:after{background:var(--brand-primary)}.kpi-icon-row{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:1.5rem}.kpi-icon{width:44px;height:44px;border-radius:12px;display:flex;align-items:center;justify-content:center}.box-purple{background:#7c3aed26;color:#a78bfa}.box-green{background:#10b98126;color:#34d399}.box-blue{background:#38bdf826;color:#38bdf8}.box-orange{background:#f59e0b26;color:#fbbf24}.growth-indicator{font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;padding:.25rem .6rem;border-radius:6px;background:#ffffff08;color:#64748b}.growth-indicator.positive{color:#34d399;background:#34d3990d}.growth-indicator.info{color:#38bdf8;background:#38bdf80d}.kpi-value-row{display:flex;flex-direction:column}.kpi-value{font-size:2.25rem;font-weight:800;color:#fff;line-height:1;margin-bottom:.5rem}.kpi-value.small-fs{font-size:1.75rem}.kpi-label{font-size:.85rem;color:#94a3b8;font-weight:500}.kpi-footer{margin-top:1.5rem;padding-top:1rem;border-top:1px solid rgba(255,255,255,.03);font-size:.75rem;color:#64748b;display:flex;align-items:center;gap:.5rem}.dashboard-secondary-grid{display:grid;grid-template-columns:1fr 1fr;gap:1.5rem;margin-bottom:2rem}@media (max-width: 1024px){.dashboard-secondary-grid{grid-template-columns:1fr}}.distribution-section,.alerts-section{background:var(--bg-card);padding:1.5rem;border-radius:20px;border:1px solid rgba(255,255,255,.05);position:relative}.chart-container-adv{margin-top:1rem;min-height:200px}.alerts-list{margin-top:1rem;display:flex;flex-direction:column;gap:.75rem}.alert-item{display:flex;align-items:center;gap:1rem;padding:.75rem;background:#ffffff05;border-radius:12px;border:1px solid rgba(255,255,255,.03)}.alert-badge{background:#ef444426;color:#f87171;padding:.25rem .5rem;border-radius:6px;font-size:.75rem;font-weight:800}.alert-main{flex:1}.alert-title{font-size:.85rem;font-weight:600;color:#e2e8f0}.alert-meta{font-size:.75rem;color:#64748b}.help-btn,.help-btn-title{background:none;border:none;color:#64748b;padding:0;cursor:pointer;display:inline-flex;align-items:center;transition:color .2s;margin-left:.5rem}.help-btn:hover,.help-btn-title:hover{color:var(--brand-primary)}.tooltip-balloon,.tooltip-balloon-title{position:absolute;z-index:10000;background:#1e1b4b;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);border:2px solid #818cf8;padding:1rem;border-radius:14px;width:280px;font-size:.85rem;line-height:1.5;color:#fff;font-weight:500;box-shadow:0 25px 50px -12px #000c,0 0 15px #818cf84d;animation:tooltipFadeIn .25s cubic-bezier(.175,.885,.32,1.275);text-transform:none;pointer-events:auto}.tooltip-balloon{top:100%;left:0;margin-top:10px}.tooltip-balloon-title{top:35px;left:0}@keyframes tooltipFadeIn{0%{opacity:0;transform:translateY(-5px)}to{opacity:1;transform:translateY(0)}}.has-active-tooltip{z-index:1000!important}.dashboard-main-grid{display:grid;grid-template-columns:2fr 1fr;gap:1.5rem}@media (max-width: 1024px){.dashboard-main-grid{grid-template-columns:1fr}}.chart-section{background:var(--bg-card);padding:2rem;border-radius:24px;border:1px solid rgba(255,255,255,.05);position:relative}.section-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:2rem}.section-title{font-size:1.25rem;font-weight:700;color:#fff;margin-bottom:.25rem}.section-desc{font-size:.85rem;color:#64748b}.comparison-pill{display:flex;align-items:center;gap:1rem;padding:.5rem .75rem;background:#ffffff05;border-radius:12px}.pill-label{font-size:.75rem;color:#94a3b8;font-weight:500}.pill-value{display:flex;align-items:center;gap:.25rem;font-size:.9rem;font-weight:700}.pill-value.up{color:#34d399}.pill-value.down{color:#f87171}.chart-container{margin-top:1rem}.activities-aside{background:var(--bg-card);padding:2rem;border-radius:24px;border:1px solid rgba(255,255,255,.04);display:flex;flex-direction:column}.aside-header{display:flex;align-items:center;gap:.75rem;margin-bottom:1.5rem}.aside-title{font-size:1.1rem;font-weight:700;color:#fff}.activities-list{display:flex;flex-direction:column;gap:.1rem;flex:1}.activity-item{display:flex;align-items:center;gap:1rem;padding:.875rem;border-radius:12px;transition:all .2s;cursor:pointer}.activity-item:hover{background:#ffffff08}.activity-indicator{width:6px;height:6px;border-radius:50%;background:#6366f1;box-shadow:0 0 10px #6366f1}.activity-main{flex:1}.activity-summary{font-size:.85rem;font-weight:600;color:#e2e8f0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:180px}.activity-meta{font-size:.75rem;color:#64748b;margin-top:.1rem}.activity-arrow{color:#334155;transition:transform .2s}.activity-item:hover .activity-arrow{transform:translate(3px);color:#818cf8}.view-all-btn{margin-top:1.5rem;width:100%;padding:.75rem;background:#6366f114;border:1px solid rgba(99,102,241,.2);border-radius:12px;color:#818cf8;font-size:.85rem;font-weight:600;cursor:pointer;transition:all .2s}.view-all-btn:hover{background:#6366f126;border-color:#6366f166}.empty-text{padding:2rem;text-align:center;color:#475569;font-size:.85rem}.text-purple{color:#818cf8}.tiptap-premium-wrapper{background:transparent;width:100%}.analyst-tiptap-box{background:#0f172a66;border:1px solid rgba(255,255,255,.08);border-radius:16px;overflow:hidden;transition:border-color .3s ease,box-shadow .3s ease}.analyst-tiptap-box:focus-within{border-color:#7c3aed;background:#0f172a99;box-shadow:0 0 0 4px #7c3aed1a}.tiptap-editor-wrapper{display:flex;flex-direction:column;min-height:200px}.tiptap-toolbar{display:flex;flex-wrap:wrap;gap:8px;padding:12px 20px;background:#ffffff05;border-bottom:1px solid rgba(255,255,255,.05)}.tiptap-toolbar-group{display:flex;gap:4px;padding-right:8px;border-right:1px solid rgba(255,255,255,.05)}.tiptap-toolbar-group:last-child{border-right:none}.tiptap-toolbar button{background:#ffffff0d;border:1px solid rgba(255,255,255,.1);color:#fff9;padding:6px 10px;border-radius:8px;font-size:11px;font-weight:800;cursor:pointer;transition:all .2s ease;min-width:32px;height:32px;display:flex;align-items:center;justify-content:center}.tiptap-toolbar button:hover{background:#ffffff1a;color:#fff;border-color:#7c3aed80}.tiptap-toolbar button.is-active{background:#7c3aed33!important;color:#a78bfa!important;border-color:#7c3aed80!important;box-shadow:0 0 15px #7c3aed1a}.tiptap-editor-container{padding:20px}.tiptap-content-area{outline:none;color:#ffffffe6;font-size:14px;line-height:1.6;min-height:150px}.tiptap-content-area h1{font-size:1.5rem;font-weight:800;color:#fff;margin-bottom:1rem}.tiptap-content-area h2{font-size:1.25rem;font-weight:700;color:#fff;margin-bottom:.75rem}.tiptap-content-area p{margin-bottom:1rem}.tiptap-content-area ul,.tiptap-content-area ol{padding-left:1.5rem;margin-bottom:1rem}.tiptap-content-area blockquote{border-left:3px solid #7c3aed;padding-left:1rem;font-style:italic;color:#fff9}.tiptap-content-area a{color:#7c3aed;text-decoration:underline;cursor:pointer}.tiptap-link-popover{display:flex;align-items:center;gap:6px;background:#1a1d2e;border:1px solid rgba(124,58,237,.3);padding:4px 8px;border-radius:12px;box-shadow:0 10px 25px #00000080;animation:fadeInTiptap .2s ease;z-index:10}@keyframes fadeInTiptap{0%{opacity:0;transform:translateY(-5px)}to{opacity:1;transform:translateY(0)}}.tiptap-link-popover input{background:#ffffff0d;border:1px solid rgba(255,255,255,.1);color:#fff!important;font-size:11px;padding:4px 10px;border-radius:6px;width:180px;outline:none}.tiptap-link-popover input:focus{border-color:#7c3aed}.link-confirm-btn{background:#7c3aed!important;color:#fff!important;width:28px!important;height:28px!important;padding:0!important;min-width:28px!important;display:flex!important;align-items:center;justify-content:center}.link-confirm-btn:hover{background:#6d28d9!important}.link-cancel-btn{background:#ffffff0d!important;color:#fff9!important;width:28px!important;height:28px!important;padding:0!important;min-width:28px!important;display:flex!important;align-items:center;justify-content:center}.tiptap-content-area img{max-width:100%;height:auto;border-radius:12px;margin:1rem 0;border:1px solid rgba(255,255,255,.1);box-shadow:0 10px 30px #0000004d}.tiptap-content-area img.ProseMirror-selectednode{outline:3px solid #7c3aed}.status-dropdown{position:relative;width:fit-content;min-width:160px}.status-dropdown__trigger{display:flex;align-items:center;justify-content:space-between;gap:8px;background-color:#1c2030;border:1px solid #2c2c3a;border-radius:8px;padding:11px 14px;color:#fff;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s ease;width:100%}.status-dropdown__trigger:hover{background-color:#24293d}.status-dropdown__trigger.is-open{border-color:#3b82f6}.status-dropdown__trigger.is-readonly{cursor:default}.status-dropdown__trigger.is-readonly:hover{background-color:#1c2030}.status-dropdown__chevron{color:#888780;transition:transform .2s ease}.status-dropdown__trigger.is-open .status-dropdown__chevron{transform:rotate(180deg)}.status-dropdown__menu{position:absolute;top:100%;left:0;margin-top:8px;background-color:#161926;border:1px solid #232738;border-radius:8px;padding:6px;display:flex;flex-direction:column;gap:3px;z-index:1000;min-width:100%;box-shadow:0 10px 25px -5px #0006;animation:slideUp .15s ease-out}@keyframes slideUp{0%{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}.status-dropdown__item{display:flex;padding:9px 10px;border-radius:6px;cursor:pointer;transition:background-color .2s ease}.status-dropdown__item:hover{background-color:#ffffff0d}.status-dropdown__item.is-selected{background-color:#ffffff14}.status-dropdown__badge{padding:3px 10px;border-radius:6px;font-size:12px;font-weight:500;display:inline-flex;align-items:center;gap:6px;white-space:nowrap}:root{--primary: #7c3aed;--primary-dark: #6d28d9;--bg-dark: #090b14;--card-bg: rgba(255, 255, 255, .03);--glass-border: rgba(255, 255, 255, .08);--text-muted: #94a3b8;--input-bg: rgba(255, 255, 255, .05);--amber-glow: rgba(245, 158, 11, .15)}@media (min-width: 1024px){.portal-controls-row{flex-direction:row;align-items:center;justify-content:space-between;width:100%}}.support-portal-view{min-height:100vh;background:transparent;animation:slideIn .6s cubic-bezier(.16,1,.3,1);padding-bottom:3rem;position:relative}@keyframes slideIn{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}@media (min-width: 768px){.portal-header-new{margin-bottom:2.5rem;display:flex;flex-direction:column;gap:1.5rem}}.portal-controls-row{display:flex;flex-direction:column;gap:1.25rem;align-items:flex-start}@media (min-width: 1024px){.portal-controls-row{flex-direction:column;align-items:flex-start;justify-content:flex-start;width:100%;margin-bottom:.5rem}}.portal-count-phrase{color:var(--text-muted);font-size:1.2rem;font-weight:500;margin:0;white-space:nowrap}.portal-header{display:flex;flex-direction:row;align-items:center;justify-content:space-between;margin-bottom:2rem}@media (min-width: 768px){.portal-header{flex-direction:row;align-items:flex-end;justify-content:space-between}}.portal-title-section h1{font-size:clamp(1.8rem,5vw,3rem);font-weight:900;color:#fff;letter-spacing:-.04em;margin-bottom:.5rem;white-space:nowrap;background:linear-gradient(to bottom,#fff,#a5b4fc);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent}.portal-title-section p{color:var(--text-muted);font-size:1.2rem;font-weight:500}.portal-actions{display:flex;align-items:center;gap:1.25rem}.portal-actions.full-width{width:100%}.portal-actions.justify-end{justify-content:flex-end}.portal-actions.justify-start{justify-content:flex-start}.portal-actions.wrap{flex-wrap:wrap}.portal-actions.m-bottom-sm{margin-bottom:.5rem}.search-container{position:relative;flex:1}@media (min-width: 768px){.search-container{width:260px}}.portal-main-container{max-width:1400px;margin:0 auto;padding:2rem 1.5rem}.search-icon{position:absolute;left:1.25rem;top:50%;transform:translateY(-50%);color:var(--text-muted);transition:color .2s}.search-input{width:100%;height:48px;background:var(--input-bg);border:1px solid var(--glass-border);border-radius:20px;padding:0 1rem 0 3.5rem;color:#fff;font-size:1rem;transition:all .3s cubic-bezier(.4,0,.2,1)}.search-input:focus{outline:none;border-color:var(--primary);background:#ffffff14;box-shadow:0 0 0 4px #a78bfa1a}.search-input:focus+.search-icon{color:var(--primary)}.btn-new-ticket,.btn-purple{background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);color:#fff;font-weight:900;height:48px;padding:0 1.5rem;border-radius:12px;border:none;cursor:pointer;display:flex;align-items:center;gap:.75rem;transition:all .3s cubic-bezier(.175,.885,.32,1.275);white-space:nowrap;box-shadow:0 10px 25px #7c3aed4d;font-size:1rem}.btn-new-ticket:hover,.btn-purple:hover{transform:translateY(-3px);box-shadow:0 15px 35px #7c3aed66;filter:brightness(1.1)}.tickets-grid{display:grid;gap:1.25rem}.ticket-card{background:var(--card-bg);backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border:1px solid var(--glass-border);border-radius:20px;padding:1.25rem 1.5rem;display:flex;flex-direction:column;gap:1rem;cursor:pointer;transition:all .3s cubic-bezier(.16,1,.3,1);position:relative;overflow:hidden}.ticket-card:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(135deg,rgba(167,139,250,.05),transparent);opacity:0;transition:opacity .3s}.ticket-card:hover:before{opacity:1}@media (min-width: 768px){.ticket-card{flex-direction:row;align-items:center;justify-content:space-between}}.ticket-card:hover{background:#ffffff0d;border-color:#a78bfa4d;transform:translateY(-2px) scale(1.01);box-shadow:0 20px 40px #0000004d}.ticket-main-info{display:flex;align-items:center;gap:1.5rem;position:relative;z-index:1}.ticket-icon-status{width:60px;height:60px;border-radius:20px;display:flex;align-items:center;justify-content:center;transition:all .3s}.status-solved{background:#10b9811a;color:#10b981;box-shadow:inset 0 0 15px #10b9811a}.status-active{background:#a78bfa1a;color:#a78bfa;box-shadow:inset 0 0 15px #a78bfa1a}.ticket-details h3{font-size:1.4rem;font-weight:800;color:#fff;margin-bottom:.5rem;letter-spacing:-.02em;transition:color .3s}.ticket-card:hover h3{color:var(--primary)}.ticket-meta{display:flex;align-items:center;gap:1.25rem;font-size:.95rem;color:var(--text-muted)}.status-badge{font-size:.7rem;font-weight:900;padding:.35rem .75rem;border-radius:9999px;text-transform:uppercase;letter-spacing:.08em;border:1px solid currentColor}.ticket-card-right{display:flex;align-items:center;gap:2.5rem;position:relative;z-index:1}.priority-info{display:flex;flex-direction:column;align-items:flex-end;gap:.25rem}.priority-label{font-size:.7rem;font-weight:800;color:#475569;text-transform:uppercase;letter-spacing:.15em}.priority-value{font-size:1rem;font-weight:700}.priority-urgent{color:#fb7185}.priority-high{color:#fb923c}.priority-normal{color:#cbd5e1}.chevron-box{width:48px;height:48px;background:#ffffff0a;border-radius:16px;display:flex;align-items:center;justify-content:center;color:var(--text-muted);transition:all .3s cubic-bezier(.175,.885,.32,1.275)}.ticket-card:hover .chevron-box{background:var(--primary);color:#fff;transform:translate(5px) rotate(-10deg);box-shadow:0 10px 20px #7c3aed4d}.empty-state-card{background:var(--card-bg);border:2px dashed var(--glass-border);border-radius:32px;padding:3rem 1.5rem;text-align:center;animation:fadeIn .8s ease-out}.empty-icon-box{width:100px;height:100px;background:#ffffff08;border-radius:32px;display:flex;align-items:center;justify-content:center;margin:0 auto 2rem;color:#475569;box-shadow:inset 0 0 20px #0003}.empty-state-card h3{font-size:2rem;font-weight:900;margin-bottom:1.25rem;letter-spacing:-.04em}.empty-state-card p{color:var(--text-muted);max-width:360px;margin:0 auto 2.5rem;font-size:1.2rem;line-height:1.6}.back-link{display:inline-flex;align-items:center;gap:.75rem;color:var(--text-muted);text-decoration:none;font-weight:700;margin-bottom:2.5rem;transition:all .2s;background:#ffffff08;border:1px solid var(--glass-border);padding:.75rem 1.25rem;border-radius:16px;cursor:pointer}.back-link:hover{color:#fff;background:#ffffff14;border-color:var(--primary);transform:translate(-5px)}.form-card{background:transparent;border:none;padding:0;display:flex;flex-direction:column;gap:1.25rem;position:relative}@media (max-width: 768px){.form-card{padding:1.25rem;border-radius:24px}}.form-row{display:grid;gap:1.25rem}@media (min-width: 768px){.form-row{grid-template-columns:2fr 1fr}}.form-group{display:flex;flex-direction:column;gap:.5rem}.form-group label{font-size:.75rem;font-weight:800;color:var(--text-muted);text-transform:uppercase;letter-spacing:.12em;margin-left:.5rem;margin-bottom:.25rem}.form-input,.form-select,.form-textarea{width:100%;background:#ffffff0a;border:1px solid rgba(255,255,255,.08);border-radius:12px;padding:1rem 1.25rem;color:#fff;font-size:1rem;transition:all .3s cubic-bezier(.4,0,.2,1)}.form-input:focus,.form-select:focus,.form-textarea:focus{outline:none;border-color:var(--primary);background:#ffffff14;box-shadow:0 0 0 4px #a78bfa1a;transform:translateY(-1px)}.form-textarea{min-height:160px;resize:none;line-height:1.6}.btn-submit-ticket{width:100%;background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);color:#fff;font-weight:900;padding:1.25rem;border-radius:20px;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:1rem;font-size:1.2rem;transition:all .3s cubic-bezier(.175,.885,.32,1.275);box-shadow:0 15px 40px #7c3aed66}.btn-submit-ticket:hover{transform:translateY(-5px);box-shadow:0 30px 60px #7c3aed80;filter:brightness(1.1)}.info-tip{margin-top:1.5rem;background:#a78bfa0d;border:1px solid rgba(167,139,250,.1);border-radius:20px;padding:1.25rem;display:flex;gap:1.25rem;color:var(--text-muted);font-size:.95rem;line-height:1.5}.info-tip strong{color:var(--primary);font-size:1.1rem;display:block;margin-bottom:.5rem}.loading-portal{display:flex;align-items:center;justify-content:center;height:60vh;font-size:1.5rem;font-weight:700;color:var(--text-muted)}.ticket-form{display:flex;flex-direction:column;gap:1.25rem}.dynamic-fields-container{display:flex;flex-wrap:wrap;row-gap:1rem;column-gap:1.5rem}.custom-fields-area{display:flex;flex-direction:column;gap:.75rem}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000d9;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);display:flex;justify-content:center;align-items:flex-start;padding:1.5rem;padding-top:70px;z-index:99999;animation:fadeIn .3s ease-out;overflow-y:auto}.create-proposal-container{background:#0f111a;border:1px solid rgba(255,255,255,.08);border-radius:24px;box-shadow:0 40px 100px -20px #000c;width:100%;max-width:1100px;display:flex;flex-direction:column;animation:scaleIn .3s cubic-bezier(.16,1,.3,1);max-height:calc(100vh - 100px);overflow:hidden}.create-proposal-header{display:flex;justify-content:space-between;align-items:center;padding:1.5rem 2rem;border-bottom:1px solid rgba(255,255,255,.06);background:#ffffff05;flex-shrink:0}.create-proposal-header h2{margin:0;font-size:1.3rem;font-weight:800;color:#fff;letter-spacing:-.02em}.create-proposal-body{padding:2rem;overflow-y:auto;flex:1;scrollbar-width:thin}.create-proposal-footer{display:flex;justify-content:flex-end;gap:12px;padding:1.25rem 2rem;border-top:1px solid rgba(255,255,255,.06);background:#ffffff03;flex-shrink:0}@keyframes scaleIn{0%{transform:scale(.95);opacity:0}to{transform:scale(1);opacity:1}}.modal-view .form-card{box-shadow:none;background:transparent;border:none;padding:0}.modal-view .info-tip{margin-top:1rem}.select-icon{position:absolute;right:1.25rem;top:50%;transform:translateY(-50%);color:#64748b;pointer-events:none}.checkbox-group,.radio-group{display:flex!important;flex-wrap:wrap;gap:1.5rem;background:#00000038!important;padding:1.5rem;border-radius:16px;border:1px solid rgba(255,255,255,.05)!important}.check-item input,.radio-item input{-moz-appearance:none;appearance:none;-webkit-appearance:none;width:1.4rem;height:1.4rem;border:2px solid rgba(255,255,255,.2);background:transparent;cursor:pointer;position:relative;transition:all .2s}.radio-item input{border-radius:50%}.check-item input{border-radius:4px}.radio-item input:checked,.check-item input:checked{background:#7c3aed;border-color:#7c3aed;box-shadow:0 0 15px #7c3aed66}.radio-item span,.check-item span{color:#fff!important;font-weight:900!important;font-size:.85rem!important;text-transform:uppercase;letter-spacing:.05em}.upload-zone{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:.75rem;padding:1.5rem;background:#ffffff05;border:2px dashed var(--glass-border);border-radius:20px;cursor:pointer;transition:all .3s;color:var(--text-muted)}.upload-zone:hover{background:#a78bfa0d;border-color:var(--primary);color:#fff}.attachments-preview{display:flex;flex-wrap:wrap;gap:.75rem;margin-top:1rem}.attachment-chip{background:#ffffff14;border:1px solid var(--glass-border);padding:.5rem 1rem;border-radius:12px;display:flex;align-items:center;gap:.6rem;font-size:.9rem;color:#fff;animation:fadeIn .3s ease-out}.attachment-chip button{background:none;border:none;color:#94a3b8;cursor:pointer;display:flex;padding:.2rem;border-radius:4px}.attachment-chip button:hover{background:#ef44441a;color:#ef4444}.hidden{display:none!important}.progress-container-premium{padding:1rem 1.5rem;background:#10b98108;border-top:1px solid rgba(16,185,129,.1);border-bottom:1px solid rgba(16,185,129,.1);margin:.5rem 0}.progress-label-emerald{display:flex;justify-content:space-between;align-items:center;margin-bottom:.6rem}.progress-text-main{font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.1em;color:#10b981;text-shadow:0 0 10px rgba(16,185,129,.3)}.progress-percent-tag{font-size:10px;font-weight:800;color:#10b98199;background:#10b9811a;padding:2px 6px;border-radius:4px}.progress-track-emerald{width:100%;height:6px;background:#ffffff08;border-radius:10px;overflow:hidden;border:1px solid rgba(16,185,129,.05);box-shadow:inset 0 2px 4px #0003}.progress-fill-emerald{height:100%;background:linear-gradient(90deg,#10b981,#34d399,#10b981);background-size:200% 100%;animation:emeraldFlow 2s linear infinite;box-shadow:0 0 15px #10b98166;transition:width .3s ease-out}@keyframes emeraldFlow{0%{background-position:200% 0}to{background-position:0 0}}.message-box-premium{background:#0f172a66;border:1px solid rgba(255,255,255,.08);border-radius:16px;overflow:hidden;transition:all .3s ease}.message-box-premium:focus-within{border-color:var(--primary);background:#0f172a99;box-shadow:0 0 0 4px #7c3aed1a}.tiptap-wrapper-compact{width:100%}.message-box-premium .tiptap-toolbar{padding:10px 15px;background:#ffffff05;border-bottom:1px solid rgba(255,255,255,.05);display:flex;flex-wrap:wrap;gap:8px}.message-box-premium .tiptap-editor-container{padding:15px;min-height:180px}.message-box-premium .tiptap-content-area{min-height:150px;color:#fff;font-size:1rem}.dropdown-item-portal:hover{background:#7c3aed33!important}.quill-premium-wrapper .ql-container.ql-snow{border:none;min-height:150px;font-family:inherit}.quill-premium-wrapper .ql-editor{color:#fff;font-size:1rem;padding:20px;line-height:1.6}.quill-premium-wrapper .ql-editor.ql-blank:before{color:#fff3;font-style:normal}.quill-premium-wrapper .ql-snow .ql-stroke{stroke:#ffffff80}.quill-premium-wrapper .ql-snow .ql-fill{fill:#ffffff80}.quill-premium-wrapper .ql-snow .ql-picker{color:#ffffff80}.quill-premium-wrapper .ql-snow .ql-active .ql-stroke,.quill-premium-wrapper .ql-snow .ql-active .ql-fill{stroke:#7c3aed;fill:#7c3aed}.message-text p{margin-bottom:.5rem}.message-text p:last-child{margin-bottom:0}.message-text a{color:#7c3aed;text-decoration:underline}.message-text ul,.message-text ol{margin-left:1.5rem;margin-top:.5rem;margin-bottom:.5rem}.message-text ul{list-style-type:disc}.message-text b,.message-text strong{font-weight:800;color:#fff}.badge-cond{font-size:.75rem;color:var(--primary);margin-left:.5rem}.ticket-card{border:1px solid rgba(255,255,255,.05);background:linear-gradient(135deg,#ffffff08,#ffffff03)}.ticket-card:hover{border-color:#7c3aed66;box-shadow:0 25px 50px -12px #00000080}.search-input{backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px)}@keyframes fadeInSlideUp{0%{opacity:0;transform:translateY(15px)}to{opacity:1;transform:translateY(0)}}.ticket-card{animation:fadeInSlideUp .4s ease-out backwards}.ticket-card:nth-child(1){animation-delay:.1s}.ticket-card:nth-child(2){animation-delay:.2s}.ticket-card:nth-child(3){animation-delay:.3s}.ticket-card:nth-child(4){animation-delay:.4s}.ticket-detail-container{max-width:1200px;margin:0 auto;padding:2rem 1rem;animation:fadeIn .6s ease-out}.detail-grid{display:grid;gap:2rem;grid-template-columns:1fr}@media (min-width: 1024px){.detail-grid{grid-template-columns:2fr 1fr}}.premium-card{background:var(--card-bg);backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border:1px solid var(--glass-border);border-radius:24px;padding:2rem;box-shadow:0 25px 50px -12px #00000080}.ticket-header-info{margin-bottom:2rem}.ticket-number-tag{display:inline-block;background:#7c3aed1a;color:#a78bfa;border:1px solid rgba(124,58,237,.2);padding:.25rem .75rem;border-radius:8px;font-size:.75rem;font-weight:800;margin-bottom:1rem;text-transform:uppercase;letter-spacing:.05em}.ticket-title{font-size:2rem;font-weight:900;color:#fff;letter-spacing:-.02em;margin-bottom:1rem}.ticket-description{color:var(--text-muted);line-height:1.7;font-size:1.05rem}.timeline-container{position:relative;padding-left:0}@media (min-width: 768px){.timeline-container{padding-left:3rem}.timeline-container:before{content:"";position:absolute;left:17px;top:10px;bottom:10px;width:2px;background:linear-gradient(to bottom,var(--glass-border),transparent)}}.timeline-item{position:relative;margin-bottom:2.5rem}.timeline-dot{display:none}@media (min-width: 768px){.timeline-dot{display:block;position:absolute;left:-35px;top:5px;width:12px;height:12px;border-radius:50%;background:var(--primary);border:3px solid var(--bg-dark);box-shadow:0 0 15px var(--primary);z-index:2}}.message-bubble{background:#0f172a66;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid rgba(255,255,255,.05);border-radius:24px;padding:1.5rem;transition:all .3s cubic-bezier(.4,0,.2,1);box-shadow:0 10px 40px -10px #0000004d}.message-bubble:hover{background:#ffffff0a;border-color:#ffffff26}.message-bubble.is-agent{background:#7c3aed14;border-color:#7c3aed33;box-shadow:0 10px 40px -10px #7c3aed26}.message-bubble.is-internal{background:#f59e0b0f;border-color:#f59e0b40;box-shadow:0 8px 32px #f59e0b0d}.message-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem}.author-name{font-weight:800;color:#fff;font-size:.95rem;display:flex;align-items:center;gap:.5rem}.author-role{font-size:.65rem;text-transform:uppercase;padding:.15rem .5rem;border-radius:4px;background:#7c3aed26;color:#fff;letter-spacing:.05em;font-weight:800}.attachment-badge{display:inline-flex;align-items:center;gap:.5rem;background:#7c3aed1a;border:1px solid rgba(124,58,237,.2);color:#a78bfa;padding:.4rem .8rem;border-radius:8px;font-size:.75rem;font-weight:700;text-decoration:none!important;transition:all .2s ease}.attachment-badge:hover{background:#7c3aed40;border-color:#7c3aed66;color:#fff;transform:translateY(-1px)}.message-time{font-size:.75rem;color:var(--text-muted)}.message-text{color:#cbd5e1;line-height:1.6;white-space:pre-wrap}.response-form-container{background:#0f111a;border:1px solid var(--glass-border);border-radius:24px;padding:0;overflow:hidden;box-shadow:0 30px 60px #0006}.response-textarea{width:100%;background:transparent;border:none;padding:1.5rem;color:#fff;font-size:1rem;min-height:150px;resize:none}.response-textarea:focus{outline:none}.response-actions-bar{background:#ffffff05;border-top:1px solid var(--glass-border);padding:1rem 1.5rem;display:flex;justify-content:space-between;align-items:center}.attachment-trigger{color:var(--text-muted);cursor:pointer;padding:.5rem;border-radius:10px;transition:all .2s}.attachment-trigger:hover{background:#ffffff0d;color:#fff}.sidebar-section{margin-bottom:2rem}.sidebar-title{font-size:.75rem;font-weight:800;color:#64748b;text-transform:uppercase;letter-spacing:.1em;margin-bottom:1.25rem;display:block}.client-mini-card{display:flex;align-items:center;gap:1rem;padding:1.25rem;background:#ffffff05;border:1px solid var(--glass-border);border-radius:20px}.client-avatar{width:45px;height:45px;background:linear-gradient(135deg,var(--primary),var(--primary-dark));border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff}.client-name{font-weight:700;color:#fff;font-size:1rem}.client-email{font-size:.8rem;color:var(--text-muted)}.premium-status-wrapper{position:relative;width:100%}.premium-status-select{width:100%;background:#ffffff08;border:1px solid var(--glass-border);border-radius:14px;padding:.8rem 1rem;color:#fff;-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer;font-weight:600;transition:all .3s}.premium-status-select:hover{background:#ffffff0f;border-color:var(--primary)}.premium-status-select:focus{outline:none;box-shadow:0 0 0 3px #7c3aed33}.solution-confirm-box{background:linear-gradient(135deg,#10b98114,#0596690d);border:1px solid rgba(16,185,129,.2);border-radius:20px;padding:1.5rem;margin-top:1.5rem}.btn-approve{background:#10b981;color:#fff;border:none;padding:.75rem 1rem;border-radius:12px;font-weight:800;cursor:pointer;transition:all .3s;box-shadow:0 10px 20px #10b98133}.btn-approve:hover{transform:translateY(-2px);filter:brightness(1.1);box-shadow:0 15px 30px #10b9814d}.btn-reject{background:#ffffff0d;color:#ef4444;border:1px solid rgba(239,68,68,.1);padding:.75rem 1rem;border-radius:12px;font-weight:800;cursor:pointer;transition:all .3s}.btn-reject:hover{background:#ef44441a}.portal-filter-group{display:flex;align-items:center;gap:.6rem}.portal-filter-select{background:var(--input-bg);border:1px solid var(--glass-border);border-radius:12px;height:48px;padding:0 2.2rem 0 .75rem;color:#fff;font-size:.9rem;font-weight:600;cursor:pointer;transition:all .3s;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right .75rem center;min-height:48px}.portal-filter-select:focus{outline:none;border-color:var(--primary);background-color:#ffffff1a;box-shadow:0 0 0 3px #7c3aed1a}.portal-filter-date-wrapper{display:flex;align-items:center;gap:.5rem;background:var(--input-bg);border:1px solid var(--glass-border);border-radius:12px;padding:0 .75rem;height:48px;min-height:48px;transition:all .3s}.portal-filter-date-wrapper:focus-within{border-color:var(--primary);background:#ffffff1a;box-shadow:0 0 0 3px #7c3aed1a}.portal-filter-date-input{background:transparent;border:none;color:#fff;font-size:.85rem;font-weight:600;padding:.6rem 0;width:105px;cursor:pointer;outline:none}.portal-filter-date-input::-webkit-calendar-picker-indicator{filter:invert(1);opacity:.5;cursor:pointer}.date-icon{color:var(--primary);opacity:.8;flex-shrink:0}.date-separator{color:#fff3;font-size:.7rem;font-weight:800;text-transform:uppercase;letter-spacing:.05em}.portal-pagination{display:flex;align-items:center;justify-content:center;gap:2rem;margin-top:3rem;padding:1.5rem;background:#ffffff05;border:1px solid var(--glass-border);border-radius:24px;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.pagination-btn{background:#ffffff0d;border:1px solid var(--glass-border);color:#fff;padding:.75rem 1.5rem;border-radius:12px;cursor:pointer;display:flex;align-items:center;gap:.5rem;font-weight:700;transition:all .3s cubic-bezier(.4,0,.2,1);font-size:.9rem;text-transform:uppercase;letter-spacing:.05em}.pagination-btn:hover:not(:disabled){background:var(--primary);border-color:var(--primary);transform:translateY(-2px);box-shadow:0 10px 20px #7c3aed4d}.pagination-btn:disabled{opacity:.3;cursor:not-allowed;filter:grayscale(1)}.pagination-info{color:var(--text-muted);font-size:1rem}.pagination-info strong{color:#fff;margin:0 .25rem}@media (max-width: 640px){.portal-pagination{gap:1rem;flex-direction:row;padding:1rem}.pagination-btn span{display:none}}nn .snapshot-value img,.hc-text img,.text-sm.text-slate-200.leading-relaxed img,.tiptap-wrapper-compact img{max-width:100%;max-height:350px;object-fit:contain;border-radius:8px;cursor:zoom-in;transition:opacity .2s ease}.snapshot-value img:hover,.hc-text img:hover,.text-sm.text-slate-200.leading-relaxed img:hover{opacity:.85}.cvm-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;display:flex;align-items:center;justify-content:center;padding:1rem;z-index:1000}.cvm-modal{background:#1a1f2e;border-radius:12px;border:1px solid #2d3348;width:100%;max-width:700px;max-height:90vh;display:flex;flex-direction:column;overflow:hidden;color:#e2e8f0;font-family:system-ui,-apple-system,sans-serif}.cvm-section{padding:10px 16px;border-bottom:1px solid #2d3348}.cvm-section--last{border-bottom:none;flex:1;overflow-y:auto}.cvm-header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px 10px;border-bottom:1px solid #2d3348}.cvm-title{font-size:18px;font-weight:500;margin:0;color:#e2e8f0}.cvm-close-btn{border:none;background:none;color:var(--text-secondary);cursor:pointer;padding:4px 6px;border-radius:6px;font-size:16px;line-height:1;transition:color .15s,background .15s}.cvm-close-btn:hover{color:#e2e8f0;background:#2d3348}.cvm-label{font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary);margin:0 0 2px}.cvm-metrics-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}@media (max-width: 500px){.cvm-metrics-grid{grid-template-columns:repeat(2,1fr)}}.cvm-metric-card{background:#141824;border-radius:8px;padding:8px 10px}.cvm-metric-label{font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary);margin:0 0 2px}.cvm-metric-value{font-size:16px;font-weight:500;margin:0;color:#e2e8f0}.cvm-metric-value--sm{font-size:15px}.cvm-info-row{display:grid;grid-template-columns:1fr 1fr;gap:8px}.cvm-info-item{display:flex;align-items:center;gap:8px}.cvm-info-icon{font-size:15px;opacity:.5;color:var(--text-secondary)}.cvm-info-value{font-size:15px;margin:0;color:#e2e8f0}.cvm-descricao{font-size:15px;color:#94a3b8;margin:0;line-height:1.5}.cvm-footer{padding:10px 16px;border-top:1px solid #2d3348;display:flex;justify-content:space-between;align-items:center}.cvm-footer-date{font-size:13px;color:var(--text-secondary)}.cvm-footer-btn{font-size:14px;color:#94a3b8;background:none;border:1px solid #2d3348;border-radius:8px;padding:5px 12px;cursor:pointer;transition:background .15s,color .15s}.cvm-footer-btn:hover{background:#2d3348;color:#e2e8f0}.helpdesk-agent-container{display:flex;flex-direction:column;gap:1rem;height:calc(100vh - 80px);padding:1rem;color:#f8fafc}.helpdesk-metrics-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:1rem}.metric-card{background:#1e293b66;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border:1px solid rgba(255,255,255,.05);border-radius:12px;padding:1rem;display:flex;align-items:center;gap:1rem}.metric-icon{width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center}.metric-info h4{font-size:.7rem;color:#94a3b8;margin:0;text-transform:uppercase;letter-spacing:.05em}.metric-value{font-size:1.1rem;font-weight:700}.helpdesk-grid-view{flex:1;background:#1e293b80;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid rgba(255,255,255,.05);border-radius:16px;display:flex;flex-direction:column;overflow:hidden}.grid-filters{display:flex;gap:1.5rem;flex-wrap:wrap;padding:.75rem 1.25rem;background:#1e293b66;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border:1px solid rgba(255,255,255,.05);border-radius:16px;margin-bottom:1rem}.filter-item{display:flex;flex-direction:column;gap:2px;flex:1;min-width:180px}.filter-item label{font-size:.7rem;font-weight:700;color:#64748b;text-transform:uppercase;letter-spacing:.05em;margin:0;line-height:1.2}.premium-table-wrapper{flex:1;overflow-y:auto;display:flex;flex-direction:column}.premium-table-wrapper>.p-20.text-center{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:300px}.premium-table{width:100%;border-collapse:separate;border-spacing:0}.premium-table th{position:sticky;top:0;background:#1e293b;padding:1rem;text-align:left;font-size:.7rem;text-transform:uppercase;color:#94a3b8;font-weight:700;border-bottom:1px solid rgba(255,255,255,.05);z-index:10}.premium-table td{padding:.85rem 1rem;border-bottom:1px solid rgba(255,255,255,.02);font-size:.8rem;color:#f1f5f9}.premium-table tr{cursor:pointer;transition:all .2s;-webkit-user-select:none;user-select:none}.premium-table tr:hover{background:#8b5cf60d}.grid-footer{padding:.75rem 1.5rem;background:#0f172a66;border-top:1px solid rgba(255,255,255,.05);display:flex;align-items:center}.pagination-controls{display:flex;align-items:center;justify-content:flex-end;gap:1.5rem;width:100%;flex-wrap:nowrap}.pag-btn{background:#8b5cf61a;border:1px solid rgba(139,92,246,.2);color:#a78bfa;width:30px;height:30px;border-radius:6px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s}.ticket-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000d9;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);display:flex;align-items:center;justify-content:center;padding:1.5rem;z-index:10000;animation:fadeIn .3s ease-out}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.ticket-modal-container{background:#0f172a;border:1px solid rgba(139,92,246,.2);width:95vw;max-width:1400px;border-radius:20px;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 0 80px -20px #8b5cf64d}.ticket-modal-header{padding:1.25rem 2rem;background:#1e293bcc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-bottom:1px solid rgba(255,255,255,.08);display:flex;justify-content:space-between;align-items:center;flex-shrink:0;z-index:20}.ticket-modal-title{margin:0;color:#fff;font-weight:800;font-size:2rem;line-height:1.2}.btn-close-glass{background:#ffffff0d;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);border:1px solid rgba(255,255,255,.1);color:#94a3b8;padding:8px 24px;border-radius:12px;font-size:.85rem;font-weight:700;transition:all .2s;cursor:pointer}.btn-attachment-dark{background:#0f172a99;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);border:1px solid rgba(255,255,255,.05);color:#cbd5e1;padding:8px 20px;border-radius:10px;font-size:.8rem;font-weight:600;display:inline-flex;align-items:center;gap:8px;transition:all .2s;text-decoration:none;margin-top:12px}.btn-attachment-dark:hover{background:#0f172ae6;border-color:#ffffff1a;color:#fff;transform:translateY(-1px)}.btn-close-glass:hover{background:#f43f5e1a;border-color:#f43f5e33;color:#fb7185;box-shadow:0 0 15px #f43f5e1a}.ticket-modal-content{flex:1;display:flex;overflow:hidden}.assign-quick-btn{background:#ffffff0d;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);border:1px solid rgba(255,255,255,.1);color:#94a3b8;padding:8px 16px;border-radius:12px;font-size:.85rem;font-weight:700;transition:all .2s;cursor:pointer;width:100%;display:flex;align-items:center;justify-content:center}.assign-quick-btn:hover:not(:disabled){background:#8b5cf61a;border-color:#8b5cf666;color:#a78bfa;box-shadow:0 0 15px #8b5cf61a}.assign-quick-btn:disabled{opacity:.5;cursor:not-allowed}.ticket-modal-chat-section{flex:1;display:flex;flex-direction:column;background:#0b1121;overflow:hidden}.ticket-modal-scrollable-area{flex:1;overflow-y:auto;scroll-behavior:smooth;display:flex;flex-direction:column}.ticket-modal-main-flow{display:flex;flex-direction:column;min-height:100%;padding:1.5rem 2rem;gap:2rem}.chat-history-container{flex:1;padding:2rem 3rem!important;display:flex;flex-direction:column}.chat-input-area{padding:0 3rem 1.5rem!important}.message-box-premium{background:#0f172a99;border:1px solid rgba(255,255,255,.08);border-radius:16px;min-height:160px;display:flex;flex-direction:column;overflow:hidden}.message-box-actions{display:flex;align-items:center;justify-content:space-between;padding:10px 1.5rem;border-top:1px solid rgba(255,255,255,.05);margin-top:auto}.internal-checkbox{display:flex;align-items:center;gap:8px;cursor:pointer;-webkit-user-select:none;user-select:none}.internal-checkbox input{width:16px;height:16px;border-radius:4px;border:1px solid rgba(255,255,255,.1);background:#0f172acc;cursor:pointer}.check-ui{display:flex;align-items:center;gap:6px;font-size:.85rem;font-weight:600;color:#94a3b8}.message-box-premium.internal-mode .check-ui{color:#fbbf24}.send-btn{background:#7c3aed;color:#fff;padding:8px 30px;border-radius:100px;font-weight:700;font-size:.85rem;display:flex;align-items:center;gap:8px;border:none;cursor:pointer;transition:all .2s}.send-btn:hover{background:#6d28d9;transform:translateY(-1px);box-shadow:0 4px 12px #7c3aed4d}.send-btn:disabled{opacity:.5;cursor:not-allowed}.ticket-modal-sidebar{width:320px;background:#02061733;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-left:1px solid rgba(255,255,255,.05);padding:1.5rem;display:flex;flex-direction:column;gap:1.5rem;overflow-y:auto}.sidebar-title{font-size:.65rem;color:#475569;font-weight:800;letter-spacing:1.5px;margin-bottom:.75rem;text-transform:uppercase}.info-card{background:#ffffff05;border:1px solid rgba(255,255,255,.04);border-radius:16px;padding:1rem}.info-card-label{font-size:11px;color:#64748b;font-weight:700;margin-bottom:6px;display:block;text-transform:uppercase;letter-spacing:.08em}.info-card-row{margin-top:1.25rem}.info-card-row:first-child{margin-top:0}.responsible-badge{display:flex;align-items:center;gap:8px;font-weight:800;font-size:1rem;color:#f1f5f9}.status-pill{width:100%;height:38px;padding:0 16px;border-radius:8px;font-size:.8rem;font-weight:800;text-align:center;border:1px solid rgba(255,255,255,.1);transition:all .2s;-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer}.status-selector-container{position:relative}.selector-icon{position:absolute;right:14px;top:50%;transform:translateY(-50%);color:currentColor;opacity:.5;pointer-events:none}.priority-indicator{display:flex;align-items:center;gap:8px;font-weight:800;font-size:1rem}.priority-indicator.urgente,.priority-indicator.Urgente{color:#f43f5e}.priority-indicator.alta,.priority-indicator.Alta{color:#fb923c}.priority-indicator.media,.priority-indicator.Media,.priority-indicator.média,.priority-indicator.Média{color:#facc15}.priority-indicator.baixa,.priority-indicator.Baixa{color:#22c55e}.customer-details-card{background:#8b5cf608;border:1px solid rgba(139,92,246,.1);border-radius:20px;padding:1.25rem}.message-box-premium{background:#0f172a99;border:1px solid rgba(255,255,255,.08);border-radius:16px;min-height:120px}.tiptap-wrapper-compact{padding:0}.message-box-premium .tiptap-editor-wrapper{overflow:hidden;border-radius:0}.message-box-premium .tiptap-toolbar{padding:12px 1.5rem;background:#ffffff08;border-bottom:1px solid rgba(255,255,255,.05);margin:0;width:100%}.message-box-premium .tiptap-editor-container{padding:1rem 1.5rem}.modal-section-header{display:flex;align-items:center;gap:12px;margin-bottom:1.5rem}.section-title-tag{font-size:.7rem;font-weight:900;color:#94a3b8;text-transform:uppercase;letter-spacing:.15em;background:#ffffff0d;padding:4px 12px;border-radius:6px;border:1px solid rgba(255,255,255,.05)}.premium-section-card{background:#1e293b4d;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);border:1px solid rgba(255,255,255,.05);border-radius:24px;padding:2rem;box-shadow:0 10px 30px -10px #0000004d}.history-title-row{display:flex;align-items:center;gap:1rem;margin:1rem 0 2rem}.history-title-row h3{font-size:1.25rem;font-weight:900;color:#fff;white-space:nowrap}.history-line{flex:1;height:1px;background:linear-gradient(to right,rgba(255,255,255,.1),transparent)}.snapshot-as-conversation{padding-top:1rem}.attachment-tag{background:#0f172a99;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);border:1px solid rgba(255,255,255,.05);color:#cbd5e1;padding:6px 14px;border-radius:8px;font-size:.7rem;font-weight:700;display:inline-flex;align-items:center;gap:6px;transition:all .2s;cursor:pointer;-webkit-user-select:none;user-select:none}.attachment-tag:hover{background:#0f172ae6;border-color:#7c3aed66;color:#fff}.snapshot-entry{margin-bottom:2rem;display:flex;flex-direction:column;gap:4px}.snapshot-label{font-weight:800!important;color:#f1f5f9;font-size:.95rem}.snapshot-value{color:#cbd5e1;font-size:.95rem;line-height:1.5;white-space:pre-wrap}.snapshot-separator{width:100%;height:1px;background-image:linear-gradient(to right,transparent 50%,rgba(255,255,255,.1) 50%);background-size:15px 1px;background-repeat:repeat-x;margin:2rem 0}.custom-scrollbar::-webkit-scrollbar{width:8px;height:8px}.custom-scrollbar::-webkit-scrollbar-track{background:#ffffff05;border-radius:10px}.custom-scrollbar::-webkit-scrollbar-thumb{background-color:#8b5cf680;border-radius:10px;border:1px solid rgba(255,255,255,.05)}.custom-scrollbar::-webkit-scrollbar-thumb:hover{background-color:#8b5cf6cc}@media (max-width: 768px){.ticket-modal-content{flex-direction:column}.ticket-modal-sidebar{width:100%;border-left:none;border-top:1px solid rgba(255,255,255,.05)}}.quick-eye-btn{background:#7c3aed1a;border:1px solid rgba(124,58,237,.2);color:#a78bfa;width:32px;height:32px;border-radius:10px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s}.quick-eye-btn:hover{background:#7c3aed40;border-color:#7c3aed80;color:#fff;transform:scale(1.1) translateY(-1px);box-shadow:0 4px 15px #7c3aed4d}.active-row{background:#7c3aed14!important;border-left:3px solid #7c3aed}.ticket-item.active{background:#7c3aed26!important;border-color:#7c3aed66!important}.status-selector-container .premium-select-container.status-pill{border:none!important;background:transparent!important;height:auto!important;padding:0!important;border-radius:0!important;-webkit-appearance:none!important;-moz-appearance:none!important;appearance:none!important}.status-selector-container .premium-select-container.status-pill .premium-select-trigger{border-radius:8px!important;height:38px;min-height:38px;font-weight:800;font-size:.8rem;justify-content:center;gap:8px;border:none!important;box-shadow:inset 0 0 0 1px #ffffff1f}.status-selector-container .premium-select-container.status-novo .premium-select-trigger{background:#1e3a5f!important;color:#bfdbfe!important}.status-selector-container .premium-select-container.status-atendimento .premium-select-trigger{background:#3c2a61!important;color:#ddd6fe!important}.status-selector-container .premium-select-container.status-aguardando .premium-select-trigger{background:#4f391c!important;color:#fde68a!important}.status-selector-container .premium-select-container.status-resolvido .premium-select-trigger{background:#154c37!important;color:#a7f3d0!important}.status-selector-container .premium-select-container.status-fechado .premium-select-trigger{background:#334155!important;color:#e2e8f0!important}.status-selector-container .premium-select-container.priority-indicator{border:none!important;background:transparent!important;height:auto!important;padding:0!important}.status-selector-container .premium-select-container.priority-indicator .premium-select-trigger{font-weight:800;font-size:.9rem;justify-content:center;gap:8px;background:#ffffff0d!important;border-radius:8px!important;border:none!important;height:38px;min-height:38px}.status-selector-container .premium-select-container.priority-indicator.baixa .premium-select-trigger{color:#22c55e!important}.status-selector-container .premium-select-container.priority-indicator.média .premium-select-trigger,.status-selector-container .premium-select-container.priority-indicator.media .premium-select-trigger{color:#facc15!important}.status-selector-container .premium-select-container.priority-indicator.alta .premium-select-trigger{color:#fb923c!important}.status-selector-container .premium-select-container.priority-indicator.urgente .premium-select-trigger{color:#f43f5e!important}.status-selector-container .premium-select-container.responsible-select{border:none!important;background:transparent!important;height:auto!important;padding:0!important}.status-selector-container .premium-select-container.responsible-select .premium-select-trigger{background:#ffffff0a!important;color:#fffc!important;font-weight:700;font-size:14px;justify-content:center;gap:8px;border:none!important;box-shadow:inset 0 0 0 1px #ffffff12;border-radius:8px!important;height:38px;min-height:38px}.status-selector-container .premium-select-container .premium-select-arrow{font-size:.7rem;margin-left:4px}.nm-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;display:flex;align-items:center;justify-content:center;padding:1rem;z-index:1000}.nm-modal{background:#1a1f2e;border-radius:12px;border:1px solid #2d3348;width:100%;max-width:700px;max-height:90vh;display:flex;flex-direction:column;overflow:visible;color:#e2e8f0;font-family:system-ui,-apple-system,sans-serif}.nm-modal-body{position:relative;z-index:10}.nm-section{padding:16px 20px;border-bottom:1px solid #2d3348}.nm-section--last{border-bottom:none;flex:1;overflow-y:auto}.nm-header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px 10px;border-bottom:1px solid #2d3348;border-radius:12px 12px 0 0;background:#1a1f2e}.nm-title{font-size:18px;font-weight:500;margin:0;color:#e2e8f0}.nm-close-btn{border:none;background:none;color:var(--text-secondary);cursor:pointer;padding:4px 6px;border-radius:6px;font-size:16px;line-height:1;transition:color .15s,background .15s}.nm-close-btn:hover{color:#e2e8f0;background:#2d3348}.nm-label{font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary);margin:0 0 2px}.nm-label--upper{text-transform:uppercase;letter-spacing:.05em;margin-bottom:4px}.nm-metrics-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}@media (max-width: 420px){.nm-metrics-grid{grid-template-columns:repeat(2,1fr)}}.nm-metric-card{background:#141824;border-radius:8px;padding:16px 20px}.nm-metric-label{font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary);margin:0 0 2px}.nm-metric-value{font-size:16px;font-weight:500;margin:0;color:#e2e8f0}.nm-metric-value--sm{font-size:15px}.nm-value-green{color:#1d9e75}.nm-info-row{display:grid;grid-template-columns:1fr 1fr;gap:8px}.nm-info-item{display:flex;align-items:center;gap:8px}.nm-info-icon{font-size:15px;opacity:.5}.nm-info-value{font-size:15px;margin:0;color:#e2e8f0}.nm-descricao{font-size:15px;color:#94a3b8;margin:0;line-height:1.5}.nm-historico-header{display:flex;align-items:center;gap:6px;margin-bottom:8px}.nm-historico-icon{font-size:14px}.nm-historico-title{font-size:15px;font-weight:500;color:#7c6af7}.nm-proposta-card{border:1px solid #2d3348;border-radius:8px;padding:10px 12px;display:flex;align-items:center;justify-content:space-between;background:#141824;margin-bottom:6px}.nm-proposta-card:last-child{margin-bottom:0}.nm-proposta-empresa{font-size:15px;font-weight:500;margin:0 0 3px;color:#e2e8f0}.nm-proposta-stats{display:flex;align-items:center;gap:12px;font-size:13px;color:var(--text-secondary)}.nm-proposta-actions{display:flex;align-items:center;gap:8px}.nm-score{text-align:center}.nm-score-label{font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary);margin:0}.nm-score-value{font-size:16px;font-weight:500;margin:0;color:#e2e8f0}.nm-action-btns{display:flex;gap:4px}.nm-action-btn{width:28px;height:28px;border-radius:50%;background:#1e2536;border:1px solid #2d3348;color:#94a3b8;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:13px;transition:background .15s,border-color .15s}.nm-action-btn:hover{background:#2d3348;border-color:#3d4560}.nm-action-btn--primary{background:#7c6af7;border-color:#7c6af7;color:#fff}.nm-action-btn--primary:hover{background:#6b58f0;border-color:#6b58f0}.nm-footer{padding:10px 16px;border-top:1px solid #2d3348;display:flex;justify-content:space-between;align-items:center}.nm-footer-date{font-size:13px;color:var(--text-secondary)}.nm-footer-btn{font-size:14px;color:#94a3b8;background:none;border:1px solid #2d3348;border-radius:8px;padding:5px 12px;cursor:pointer;transition:background .15s,color .15s}.nm-footer-btn:hover{background:#2d3348;color:#e2e8f0}.nm-items-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.nm-items-header-left{display:flex;align-items:center;gap:6px}.nm-items-title{font-size:15px;font-weight:500;color:#7c6af7}.nm-item-add-btn{display:flex;align-items:center;gap:4px;font-size:12px;font-weight:600;color:#10b981;background:#10b9811a;border:1px solid rgba(16,185,129,.2);border-radius:6px;padding:4px 10px;cursor:pointer;transition:all .15s}.nm-item-add-btn:hover{background:#10b98133;border-color:#10b981}.nm-item-search-wrap{position:relative;margin-bottom:8px}.nm-item-search-input{width:100%;padding:8px 12px;font-size:13px;background:#141824;border:1px solid #3d4560;border-radius:8px;color:#e2e8f0;outline:none;box-sizing:border-box}.nm-item-search-input:focus{border-color:#7c6af7}.nm-item-search-input::placeholder{color:#64748b}.nm-item-search-dropdown{position:absolute;top:100%;left:0;right:0;max-height:180px;overflow-y:auto;background:#1e2536;border:1px solid #3d4560;border-radius:0 0 8px 8px;border-top:none;z-index:10}.nm-item-search-option{padding:8px 12px;font-size:13px;color:#e2e8f0;cursor:pointer;display:flex;justify-content:space-between;align-items:center;transition:background .1s}.nm-item-search-option:hover{background:#7c6af71a}.nm-item-search-option-type{font-size:11px;font-weight:600;padding:2px 6px;border-radius:4px;text-transform:uppercase}.nm-item-search-option-type.product{color:#bae6fd;background:#1e3a5f}.nm-item-search-option-type.service{color:#ddd6fe;background:#3a285c}.nm-items-table-container{max-height:260px;overflow-y:auto;border-radius:6px;border:1px solid rgba(45,51,72,.5)}.nm-items-table-container::-webkit-scrollbar{width:6px}.nm-items-table-container::-webkit-scrollbar-track{background:#0000001a;border-radius:4px}.nm-items-table-container::-webkit-scrollbar-thumb{background:#4b5563;border-radius:4px}.nm-items-table{width:100%;border-collapse:collapse;font-size:13px}.nm-items-table th{position:sticky;top:0;background-color:#1e2334;z-index:10;text-align:left;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:#64748b;padding:6px 8px;border-bottom:1px solid #2d3348}.nm-items-table td{padding:8px;color:#e2e8f0;border-bottom:1px solid rgba(45,51,72,.5);vertical-align:middle}.nm-items-table tr:last-child td{border-bottom:none}.nm-items-table .col-name{max-width:160px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nm-items-table input[type=number]{width:60px;padding:4px 6px;font-size:13px;background:#141824;border:1px solid #2d3348;border-radius:4px;color:#e2e8f0;text-align:center;outline:none}.nm-items-table input[type=number]:focus{border-color:#7c6af7}.nm-item-delete-btn{background:none;border:none;color:#64748b;cursor:pointer;padding:4px;border-radius:4px;display:flex;align-items:center;transition:all .15s}.nm-item-delete-btn:hover{color:#ef4444;background:#ef44441a}.nm-items-totals{display:flex;gap:8px;margin-top:8px}.nm-items-total-card{flex:1;background:#141824;border-radius:6px;padding:6px 10px;text-align:center}.nm-items-total-label{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:#64748b;margin:0}.nm-items-total-value{font-size:14px;font-weight:600;margin:0;color:#e2e8f0}.nm-items-total-value.green{color:#10b981}.nm-items-empty{text-align:center;color:#64748b;font-size:13px;padding:16px 0}.nm-tabs-container{display:flex;flex-direction:column;flex:1;overflow:hidden}.nm-tabs-header{display:flex;border-bottom:1px solid #2d3348;padding:0 16px;background:#1f2536}.nm-tab-button{background:none;border:none;padding:12px 16px;color:var(--text-secondary);font-size:13px;font-weight:600;cursor:pointer;border-bottom:2px solid transparent;transition:all .2s;display:flex;align-items:center;gap:8px}.nm-tab-button:hover{color:#e2e8f0;background:#ffffff05}.nm-tab-button.active{color:#7c6af7;border-bottom-color:#7c6af7}.nm-tab-content{flex:1;overflow-y:auto;padding:16px}.nm-input{background:transparent;border:1px solid transparent;color:#e2e8f0;font-family:inherit;font-size:15px;padding:12px 0;width:100%;border-bottom:1px dashed #4b5563;outline:none;transition:all .2s}.nm-input:focus{border-bottom:1px solid #7c6af7}.nm-input.title-input{font-size:18px;font-weight:500;padding-bottom:8px}.nm-textarea{background:#ffffff05;border:1px solid #2d3348;color:#e2e8f0;font-family:inherit;font-size:14px;padding:8px 12px;width:100%;border-radius:6px;outline:none;resize:vertical;min-height:80px}.nm-textarea:focus{border-color:#7c6af7}.nm-actions-footer{display:flex;justify-content:flex-end;gap:12px;padding:16px;border-top:1px solid #2d3348;background:#1a1f2e;position:relative;z-index:5;border-radius:0 0 12px 12px}.nm-input[type=time]::-webkit-calendar-picker-indicator,.nm-input[type=date]::-webkit-calendar-picker-indicator{filter:invert(1);opacity:.5;cursor:pointer}.nm-input[type=time]::-webkit-calendar-picker-indicator:hover,.nm-input[type=date]::-webkit-calendar-picker-indicator:hover{opacity:.8}.companies-filter-bar{display:flex;align-items:center;gap:.75rem;background:#0f172a66;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);padding:.75rem 1.25rem;border-radius:12px;border:1px solid rgba(255,255,255,.05);width:100%;margin-bottom:1.5rem;position:relative;z-index:100;box-sizing:border-box}.companies-filter-label{display:flex;align-items:center;gap:.5rem;color:#94a3b8;font-size:.875rem;cursor:pointer;transition:color .2s}.companies-filter-label:hover{color:var(--text-primary)}.companies-filter-checkbox{width:16px;height:16px;accent-color:var(--brand-primary);cursor:pointer}.brand-icon-container{background:#ffffff0d;padding:8px;border-radius:8px;display:flex;align-items:center;justify-content:center;border:1px solid rgba(255,255,255,.1);color:var(--brand-primary)}.company-name-cell{display:flex;flex-direction:column}.company-cnpj{font-size:1rem;color:var(--text-secondary);margin-top:.2rem}.company-contact-cell{display:flex;flex-direction:column}.company-email{font-size:1rem}.company-phone{font-size:1rem;color:var(--text-secondary)}.data-table td{padding:1rem 1.5rem;vertical-align:middle;font-size:1rem;border-bottom:1px solid var(--border-color);color:var(--text-primary)}.premium-modal-overlay{position:fixed;top:0;left:0;width:100%;height:100%;background-color:#0009;z-index:9999;display:flex;justify-content:center;align-items:center;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);animation:fadeInModal .3s ease-out}@keyframes fadeInModal{0%{opacity:0}to{opacity:1}}.data-table th,.data-table td,.status-badge,.btn-secondary,.btn-action,.form-label,.form-input,.companies-filter-label,.premium-glass-header p,.error-msg,.pagination-info{font-size:1rem!important}.contacts-filter-row{display:flex;align-items:center;gap:.75rem;margin-bottom:2rem;background:#0f172a66;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);padding:.75rem 1.25rem;border-radius:12px;border:1px solid rgba(255,255,255,.05);width:100%;box-sizing:border-box}.search-wrapper{position:relative;display:flex;align-items:center;flex-shrink:0}.search-icon{position:absolute;left:12px;color:var(--brand-primary);opacity:.7;pointer-events:none}.search-input{background:#ffffff0d!important;border:1px solid rgba(255,255,255,.1)!important;border-radius:8px!important;padding:0 12px 0 35px!important;color:#fff!important;font-size:1rem!important;width:220px!important;height:36px!important;transition:all .2s;outline:none}.search-input:focus{border-color:var(--brand-primary)!important;background:#ffffff14!important;box-shadow:0 0 10px #6366f133}.filter-divider{width:1px;height:24px;background:#ffffff1a}.filter-checkbox-group{display:flex;align-items:center;gap:.5rem;cursor:pointer;color:#94a3b8;font-size:1rem}.contacts-filter-group{display:flex;align-items:center;gap:12px;box-sizing:border-box}.contacts-filter-label{font-size:1rem;color:#94a3b8;white-space:nowrap}.contacts-filter-input{width:100%;height:36px!important;padding:0 1rem;background-color:var(--bg-input)!important;border:1px solid var(--border-color)!important;border-radius:8px!important;font-size:1rem!important;color:var(--text-input)!important;transition:border-color .2s;outline:none;cursor:pointer;-webkit-appearance:auto;-moz-appearance:auto;appearance:auto;min-width:180px}.contacts-filter-input:focus{border-color:var(--brand-primary)!important}.action-group .btn-action{padding:.25rem .5rem}.data-table th,.data-table td,.status-badge,.btn-secondary,.btn-action,.form-label,.form-input,.premium-glass-header p,.error-msg,.pagination-info,.category-name,span[style*="fontSize: '0.875rem'"],div[style*="fontSize: '0.75rem'"]{font-size:1rem!important}.nm-col-full{grid-column:span 4}.nm-col-half{grid-column:span 2}@media (max-height: 800px){.nm-overlay .nm-modal{max-height:95vh!important}}@media (max-width: 860px){.nm-overlay .nm-metrics-grid{grid-template-columns:repeat(2,1fr)!important}.nm-overlay .nm-col-full{grid-column:span 2}.nm-overlay .nm-col-half{grid-column:span 1}}@media (max-width: 520px){.nm-overlay .nm-metrics-grid{grid-template-columns:1fr!important}.nm-overlay .nm-col-full,.nm-overlay .nm-col-half{grid-column:span 1}}.pipeline-container{display:flex;flex-direction:column;flex:1;gap:1.5rem;min-height:0}.pipeline-page{animation:pipelineFadeIn .25s ease-out forwards}@keyframes pipelineFadeIn{0%{opacity:0}to{opacity:1}}.pipeline-selector-tabs{margin-bottom:-.5rem}.tabs-list{display:flex;gap:.5rem;align-items:center;flex-wrap:wrap}.pipeline-tab{display:flex;align-items:center;gap:.75rem;background-color:var(--bg-secondary);border:1px solid var(--border-color);padding:.5rem 1rem;border-radius:8px 8px 0 0;cursor:pointer;transition:all .2s;color:var(--text-secondary);font-size:.875rem;font-weight:500;position:relative}.pipeline-tab:hover{background-color:var(--bg-hover);color:var(--text-primary)}.pipeline-tab.active{background-color:var(--bg-card);border-bottom-color:var(--bg-card);color:var(--brand-primary);font-weight:600;box-shadow:0 -4px 6px -1px #0000001a}.tab-actions{display:flex;gap:4px}.tab-action-btn{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;padding:2px;border-radius:4px;display:flex;align-items:center;justify-content:center;transition:all .2s}.tab-action-btn:hover{background-color:var(--bg-hover);color:var(--brand-primary)}.tab-action-btn.delete:hover{color:#ef4444}.btn-add-tab{background-color:transparent;border:1px dashed var(--border-color);color:var(--text-secondary);padding:.5rem;border-radius:8px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s}.btn-add-tab:hover{border-color:var(--brand-primary);color:var(--brand-primary);background-color:#6366f11a}.pipeline-header-premium{display:flex;flex-direction:column;gap:1.25rem;background:#0f172a99;backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);padding:1.25rem 1.5rem;border-radius:12px;border:1px solid rgba(255,255,255,.08);box-shadow:0 10px 40px -10px #00000080;margin-bottom:2rem}.header-top-row{display:flex;justify-content:space-between;align-items:center}.deal-modal-form .form-grid{grid-template-columns:repeat(4,1fr);gap:.6rem 1.25rem!important}.deal-modal-form .form-group{margin-bottom:.8rem}.deal-modal-form .form-label{margin-bottom:.15rem!important;font-size:.65rem;letter-spacing:.5px;white-space:nowrap}.deal-modal-form .form-input{padding:.45rem .75rem!important;font-size:14px}.deal-modal-form .form-actions{margin-top:1.5rem}.deal-modal-form .view-field{padding:8px 12px!important;background:#ffffff08;border-radius:6px;border:1px solid rgba(255,255,255,.05);color:var(--text-primary);font-size:1rem;min-height:38px;display:flex;align-items:center}input[type=date]::-webkit-calendar-picker-indicator,input[type=datetime-local]::-webkit-calendar-picker-indicator{filter:invert(1);cursor:pointer}.deal-modal-form input[type=number]::-webkit-outer-spin-button,.deal-modal-form input[type=number]::-webkit-inner-spin-button{-webkit-appearance:none;margin:0}.deal-modal-form input[type=number]{-moz-appearance:textfield;-webkit-appearance:none;appearance:none}.header-left{display:flex;align-items:center;gap:.75rem}.header-icon-container{background:#ffffff0d;padding:8px;border-radius:8px;display:flex;align-items:center;justify-content:center;border:1px solid rgba(255,255,255,.1)}.header-title{font-size:1.25rem;font-weight:600;color:#fff;margin:0;letter-spacing:-.3px}.header-right-actions{display:flex;align-items:center;gap:.75rem}.btn-trash-box{background:#ffffff0d;border:1px solid rgba(255,255,255,.1);color:#94a3b8;width:36px;height:36px;border-radius:8px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s}.btn-trash-box:hover{background:#ef44441a;color:#ef4444;border-color:#ef444433}.btn-columns-action{background:#ffffff0d;border:1px solid rgba(255,255,255,.1);color:#e2e8f0;padding:0 12px;height:36px;border-radius:8px;cursor:pointer;font-size:.85rem;font-weight:500;display:flex;align-items:center;gap:6px;transition:all .2s}.btn-columns-action:hover{background:#ffffff1a;border-color:#fff3}.header-bottom-row{display:flex;align-items:center;gap:1.5rem}.period-filter-group{display:flex;align-items:center;gap:12px;background:#0f172a4d;height:36px;padding:0 12px;border-radius:8px;border:1px solid rgba(255,255,255,.05);box-sizing:border-box}.period-label{font-size:1rem;color:#94a3b8}.period-inputs{display:flex;align-items:center;gap:8px}.period-input{background:transparent;border:none;color:#fff;font-size:1rem;outline:none;cursor:pointer}.period-input::-webkit-calendar-picker-indicator{filter:invert(1) brightness(100%);opacity:1}.search-filter-group{display:flex;align-items:center;flex:1;max-width:300px}.search-input-wrapper{position:relative;width:100%;display:flex;align-items:center}.search-input{width:100%;background:#0f172a4d;border:1px solid rgba(255,255,255,.05);border-radius:8px;padding:0 35px 0 12px;height:36px;color:#fff;font-size:1rem;outline:none;transition:all .2s}.search-input:focus{border-color:var(--brand-primary);background:#0f172a80}.search-icon,.clear-search-btn{position:absolute;right:12px;color:#94a3b8;display:flex;align-items:center;justify-content:center}.clear-search-btn{background:transparent;border:none;cursor:pointer;padding:0;transition:color .2s}.clear-search-btn:hover{color:#fff}.period-separator{color:#64748b;font-size:1rem}.btn-header-new{background-color:var(--brand-purple);color:#fff;border:none;padding:0 16px;height:36px;border-radius:8px;font-weight:600;font-size:.85rem;display:flex;align-items:center;gap:6px;cursor:pointer;transition:all .2s;box-shadow:0 4px 12px #7c3aed33}.btn-header-new:hover{background-color:#6d28d9;box-shadow:0 6px 16px #7c3aed4d;transform:translateY(-1px)}.pipeline-analytics-bar{display:flex;justify-content:flex-start;align-items:center;background:#0f172a66;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border:1px solid rgba(255,255,255,.05);border-radius:12px;padding:.75rem 1.5rem;margin-bottom:.5rem;gap:2rem;box-shadow:inset 0 1px 1px #ffffff05}.analytics-item{display:flex;flex-direction:row;align-items:baseline;gap:8px;padding:0 1.5rem;position:relative}.analytics-item:not(:last-child):after{content:"";position:absolute;right:0;top:15%;bottom:15%;width:1px;background:linear-gradient(to bottom,transparent,rgba(255,255,255,.1),transparent)}.analytics-item:first-child{padding-left:0}.analytics-item:last-child{padding-right:0}.analytics-label{font-size:.65rem;font-weight:600;color:#64748b;text-transform:uppercase;letter-spacing:1px}.analytics-value{font-size:1.35rem;font-weight:800;font-family:Inter,sans-serif}.analytics-value.open{color:#38bdf8;text-shadow:0 0 20px rgba(56,189,248,.2)}.analytics-value.won{color:#10b981;text-shadow:0 0 20px rgba(16,185,129,.2)}.analytics-value.lost{color:#ef4444;text-shadow:0 0 20px rgba(239,68,68,.2)}.pipeline-filters-row{display:flex;align-items:center;gap:1rem;padding:.5rem 0}.filter-group{display:flex;align-items:center;gap:.5rem;font-size:.875rem;color:var(--text-secondary)}.filter-input-small{background-color:var(--bg-card);border:1px solid var(--border-color);border-radius:6px;padding:6px 10px;color:var(--text-primary);font-size:.875rem;outline:none;transition:border-color .2s}.filter-input-small:focus{border-color:var(--brand-primary)}.pipeline-board{display:flex;gap:1.5rem;overflow-x:auto;overflow-y:hidden;flex:1;padding-bottom:.5rem;margin-bottom:0;min-height:0;scrollbar-gutter:stable}.pipeline-board::-webkit-scrollbar{height:8px}.pipeline-board::-webkit-scrollbar-thumb{background-color:var(--border-color);border-radius:4px}.pipeline-column-wrapper{flex:0 0 280px;display:flex;flex-direction:column;background-color:transparent;min-height:100%}.pipeline-column-header{margin-bottom:12px;padding:0 4px}.column-title{font-size:.95rem;font-weight:600;color:var(--text-primary);margin-bottom:6px;text-transform:uppercase;letter-spacing:.5px}.column-meta{display:flex;align-items:center;gap:.5rem;font-size:.8rem}.column-count{background-color:var(--bg-hover);color:var(--text-secondary);padding:2px 8px;border-radius:12px;font-weight:500}.column-total{color:var(--brand-light);font-weight:500}.pipeline-droppable-area{flex:1;background-color:#1e293b66;border-radius:12px;padding:.75rem;border:1px dashed transparent;display:flex;flex-direction:column;gap:.75rem;transition:all .2s ease;overflow-y:auto;min-height:0;scroll-behavior:smooth}.pipeline-droppable-area::-webkit-scrollbar{width:4px}.pipeline-droppable-area::-webkit-scrollbar-track{background:transparent}.pipeline-droppable-area::-webkit-scrollbar-thumb{background:#ffffff40;border-radius:4px}.pipeline-droppable-area::-webkit-scrollbar-thumb:hover{background:#fff6}.pipeline-droppable-area.dragging-over{background-color:#1e293bcc;border:1px dashed var(--brand-primary)}.deal-card{background-color:var(--bg-card);border:1px solid var(--border-color);padding:1rem;border-radius:10px;box-shadow:0 4px 6px -1px #0000001a,0 2px 4px -1px #0000000f;-webkit-user-select:none;user-select:none;transition:box-shadow .2s ease;position:relative}.deal-card:hover{border-color:#6366f166}.deal-card.dragging{box-shadow:0 20px 25px -5px #0000004d,0 10px 10px -5px #0003;border-color:var(--brand-primary);z-index:100}.deal-title{font-size:.95rem;font-weight:600;color:var(--text-primary);margin-bottom:4px}.deal-value{font-size:1.1rem;font-weight:700;color:#34d399;margin-bottom:12px}.deal-relations{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:12px}.relation-badge{font-size:1rem;padding:2px 6px;border-radius:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}.company-badge{background-color:#0ea5e926;color:#38bdf8}.contact-badge{background-color:#a855f726;color:#c084fc}.deal-footer{display:flex;justify-content:space-between;align-items:center;font-size:.9rem;color:var(--text-secondary);border-top:1px solid var(--border-color);padding-top:8px;gap:8px}.deal-footer-left,.deal-footer-right{display:flex;align-items:center;gap:6px}.footer-separator{color:#ffffff1a;margin:0 4px}.card-proposal-box{background:#10b9810d;border:1px solid rgba(16,185,129,.15);border-radius:8px;padding:8px 10px;margin-bottom:12px;display:flex;justify-content:space-between;align-items:center;gap:8px}.proposal-file-tag{display:flex;align-items:center;gap:6px;font-size:.8rem;color:#10b981;font-weight:500;max-width:60%}.proposal-file-tag span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.proposal-mini-actions{display:flex;align-items:center;gap:6px}.mini-action-btn{background:#ffffff0d;border:1px solid rgba(255,255,255,.1);color:var(--text-secondary);width:28px;height:28px;border-radius:4px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s}.mini-action-btn:hover{background:#ffffff1a;color:var(--brand-primary)}.mini-send-btn{background:var(--brand-purple);border:none;color:#fff;padding:4px 10px;height:28px;border-radius:4px;font-size:.75rem;font-weight:600;cursor:pointer;transition:all .2s}.mini-send-btn:hover{background:#6d28d9;transform:translateY(-1px)}.activity-summary-premium{font-size:17px;font-weight:600;margin-bottom:4px;color:var(--text-primary)}.activity-description-premium{font-size:24px;color:var(--text-secondary);line-height:1.4}.activity-date-premium{font-size:15px;color:var(--text-secondary)}.status-scheduled{background-color:#eab30826;color:#eab308e6;padding:2px 8px;border-radius:4px;font-size:11px;font-weight:600;text-transform:uppercase;margin-left:8px}.status-completed{background-color:#22c55e26;color:#22c55ee6;padding:2px 8px;border-radius:4px;font-size:11px;font-weight:600;text-transform:uppercase;margin-left:8px}.deal-description{display:none;font-size:1.5rem;color:var(--text-secondary);margin-top:.5rem;font-style:italic;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;line-height:1.2}.deal-probability{font-size:1.125rem;font-weight:600;color:var(--brand-light)}.view-field-group{display:flex;flex-direction:column;gap:.15rem}.view-value{padding:.25rem 0;border-bottom:1px solid rgba(255,255,255,.05);color:var(--text-primary);font-size:1rem}.view-field{padding:8px 12px;background:#ffffff08;border-radius:6px;border:1px solid rgba(255,255,255,.05);color:var(--text-primary);font-size:1rem;min-height:38px;display:flex;align-items:center}.modal-content{max-width:1100px}.btn-icon-tiny{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;padding:4px;border-radius:4px;display:flex;align-items:center;justify-content:center;transition:all .2s}.btn-icon-tiny:hover{background-color:var(--bg-hover);color:var(--brand-primary)}.activity-tiny-timeline{display:flex;flex-direction:column;gap:.5rem}.btn-action{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;padding:6px;border-radius:6px;display:flex;align-items:center;justify-content:center;transition:all .2s}.btn-action:hover{background-color:var(--bg-hover);color:var(--brand-primary)}.activity-grid-header{display:grid;grid-template-columns:60px 1fr 150px 150px;gap:10px;padding:10px;background-color:var(--bg-secondary);border-radius:8px;margin-bottom:10px;font-size:.75rem;font-weight:700;color:var(--text-secondary);text-transform:uppercase}.activity-grid-row{display:grid;grid-template-columns:60px 1fr 150px 150px;gap:10px;padding:12px 10px;border-bottom:1px solid var(--border-color);font-size:.8125rem;align-items:center;transition:background-color .2s}.activity-grid-row:hover{background-color:var(--bg-hover)}.act-type-icon{font-size:1.25rem;text-align:center}.act-description-cell{display:flex;flex-direction:column}.act-owner-label{font-size:.7rem;color:var(--text-secondary)}.act-date-cell{font-size:.75rem;color:var(--text-secondary)}.act-event-cell{font-size:.75rem;color:var(--brand-light);font-weight:500}.card-skeleton{background:linear-gradient(90deg,#ffffff05 25%,#ffffff0d,#ffffff05 75%);background-size:200% 100%;animation:shimmer 2s infinite ease-in-out;border-radius:10px;height:90px;border:1px solid rgba(255,255,255,.03);opacity:.6}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.load-more-indicator{display:flex;justify-content:center;align-items:center;padding:12px;opacity:.4}.load-more-sentinel{height:20px;flex-shrink:0;width:100%}.deal-card.is-hot-border{border:2px solid #ef4444!important;box-shadow:0 0 15px #ef444433;transform:scale(1.02);z-index:10}.hot-deal-badge{position:absolute;top:-10px;right:12px;background:linear-gradient(135deg,#ef4444,#f97316);color:#fff;font-size:.65rem;font-weight:900;padding:3px 10px;border-radius:6px;box-shadow:0 4px 12px #ef444466;letter-spacing:.5px;z-index:20;animation:pulse-hot 2s infinite}@keyframes pulse-hot{0%{transform:scale(1);box-shadow:0 4px 12px #ef444466}50%{transform:scale(1.05);box-shadow:0 6px 18px #ef444499}to{transform:scale(1);box-shadow:0 4px 12px #ef444466}}.deal-card.is-stagnant-border{border:2px solid #38bdf8!important;box-shadow:0 0 15px #38bdf833}.hot-deal-badge.cold{background:linear-gradient(135deg,#38bdf8,#818cf8);box-shadow:0 4px 12px #38bdf866;animation:pulse-cold 3s infinite}@keyframes pulse-cold{0%{transform:scale(1);box-shadow:0 4px 12px #38bdf866}50%{transform:scale(1.05);box-shadow:0 6px 18px #38bdf899}to{transform:scale(1);box-shadow:0 4px 12px #38bdf866}}@keyframes flicker{0%{opacity:.8;transform:scale(1) translateY(0);filter:drop-shadow(0 0 2px #f97316)}25%{opacity:1;transform:scale(1.1) translateY(-1px);filter:drop-shadow(0 0 5px #f97316)}50%{opacity:.9;transform:scale(1) translateY(0);filter:drop-shadow(0 0 3px #fb923c)}75%{opacity:1;transform:scale(1.1) translateY(-1px);filter:drop-shadow(0 0 5px #f97316)}to{opacity:.8;transform:scale(1) translateY(0);filter:drop-shadow(0 0 2px #f97316)}}.deal-card{display:flex;flex-direction:column;gap:2px;flex-shrink:0}.deal-title{font-size:.95rem;font-weight:600;color:var(--text-primary);margin-bottom:0;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;height:2.8em;line-height:1.4}.card-proposal-section{background:#ffffff05;border:1px solid rgba(255,255,255,.05);border-radius:8px;padding:8px;margin:4px 0;display:flex;flex-direction:column;gap:6px}.card-proposal-section.is-empty{opacity:.3;border-style:dashed}.proposal-main-row{display:flex;justify-content:space-between;align-items:center;gap:8px}.proposal-file-info{display:flex;align-items:center;gap:6px;max-width:65%;overflow:hidden}.proposal-file-info .file-name{font-size:.7rem;font-weight:500;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.proposal-group-actions{display:flex;align-items:center;gap:4px}.mini-send-btn-compact{border:none;color:#fff;padding:4px 10px;height:26px;border-radius:4px;font-size:10px;font-weight:800;cursor:pointer;text-transform:uppercase;transition:all .2s}.mini-send-btn-compact:not(:disabled):hover{transform:translateY(-1px);filter:brightness(1.1)}.proposal-stats-row{display:flex;justify-content:space-between;align-items:center;border-top:1px solid rgba(255,255,255,.03);padding-top:6px}.stats-badges{display:flex;gap:8px}.stat-pill{display:flex;align-items:center;gap:3px;font-size:13px;font-weight:700;background:#ffffff08;padding:2px 6px;border-radius:4px}.card-quick-actions{margin-top:auto!important}.pipeline-collapsed-sidebar{flex:0 0 45px;background-color:var(--bg-card);border:1px dashed var(--border-color);border-radius:12px;display:flex;flex-direction:column;align-items:center;justify-content:flex-start;padding-top:1rem;cursor:pointer;transition:all .2s ease;min-height:100%;color:var(--text-secondary)}.pipeline-collapsed-sidebar:hover{background-color:#ffffff05;border-color:var(--brand-primary);color:var(--brand-primary)}.pipeline-collapsed-sidebar.expanded{flex:0 0 36px;background-color:transparent;border:none;justify-content:flex-start;padding-top:.5rem}.pipeline-collapsed-sidebar.expanded:hover .collapse-icon{background-color:#ffffff0d;color:var(--text-primary)}.pipeline-collapsed-sidebar .collapse-icon{margin-bottom:1rem;padding:4px;border-radius:6px;transition:all .2s}.pipeline-collapsed-sidebar.expanded .collapse-icon{background-color:transparent;border:1px solid var(--border-color)}.vertical-text{writing-mode:vertical-rl;text-orientation:mixed;letter-spacing:2px;font-size:.8rem;font-weight:600;text-transform:uppercase;margin-top:1rem;opacity:.7}.create-proposal-container{background:#0f172a;border:1px solid rgba(255,255,255,.08);border-radius:16px;width:100%;max-width:900px;box-shadow:0 25px 60px #00000080;animation:slideUpModal .25s ease}@keyframes slideUpModal{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.create-proposal-header{display:flex;justify-content:space-between;align-items:center;padding:1.5rem 2rem;border-bottom:1px solid rgba(255,255,255,.06)}.create-proposal-header h3{margin:0;font-size:1.15rem;color:#fff;font-weight:700}.create-proposal-body{padding:1.5rem 2rem;display:flex;flex-direction:column;gap:1.5rem}.proposal-section{background:#ffffff05;border:1px solid rgba(255,255,255,.06);border-radius:12px;padding:1.25rem}.proposal-section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem}.proposal-section-title{font-size:.95rem;font-weight:600;color:#ffffffd9;display:flex;align-items:center;gap:.5rem}.proposal-item-row{display:grid;grid-template-columns:1fr 80px 110px 90px 110px 36px;gap:8px;align-items:center;padding:8px 0;border-bottom:1px solid rgba(255,255,255,.04)}.proposal-item-row:last-child{border-bottom:none}.proposal-item-row .item-name{font-size:.85rem;color:#fffc;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.proposal-item-row input{background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:6px;color:#fff;padding:6px 8px;font-size:.8rem;text-align:right;outline:none;width:100%}.proposal-item-row input:focus{border-color:#7c3aed80}.proposal-item-row .item-total{font-size:.85rem;font-weight:600;color:#a78bfa;text-align:right}.proposal-item-header{display:grid;grid-template-columns:1fr 80px 110px 90px 110px 36px;gap:8px;padding:0 0 6px;border-bottom:1px solid rgba(255,255,255,.08);margin-bottom:4px}.proposal-item-header span{font-size:.7rem;text-transform:uppercase;letter-spacing:.5px;color:#fff6;font-weight:600}.proposal-item-header span:nth-child(n+2){text-align:right}.proposal-add-item{display:flex;gap:8px;margin-top:.75rem}.proposal-add-item select{flex:1;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:8px;color:#ffffffb3;padding:8px 12px;font-size:.85rem;outline:none}.proposal-add-item select:focus{border-color:#7c3aed80}.proposal-add-item select option{background:#1e293b;color:#fff}.btn-add-item{background:#7c3aed26;border:1px solid rgba(124,58,237,.3);color:#a78bfa;padding:8px 14px;border-radius:8px;font-size:.8rem;font-weight:600;cursor:pointer;transition:all .2s;white-space:nowrap}.btn-add-item:hover{background:#7c3aed40}.btn-remove-item{background:transparent;border:none;color:#ffffff4d;cursor:pointer;padding:4px;border-radius:6px;transition:all .2s;display:flex;align-items:center;justify-content:center}.btn-remove-item:hover{color:#ef4444;background:#ef44441a}.proposal-summary{background:#7c3aed0d;border:1px solid rgba(124,58,237,.15);border-radius:12px;padding:1.25rem}.proposal-summary-row{display:flex;justify-content:space-between;align-items:center;padding:6px 0;font-size:.9rem;color:#ffffffb3}.proposal-summary-row.total{border-top:1px solid rgba(124,58,237,.2);margin-top:6px;padding-top:12px;font-size:1.1rem;font-weight:700;color:#fff}.proposal-summary-row .summary-value{font-weight:600;color:#a78bfa}.proposal-summary-row.total .summary-value{color:#c4b5fd;font-size:1.15rem}.proposal-summary-row input{background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:6px;color:#fff;padding:5px 8px;font-size:.85rem;text-align:right;outline:none;width:100px}.proposal-summary-row input:focus{border-color:#7c3aed80}.create-proposal-footer{display:flex;justify-content:flex-end;gap:12px;padding:1.25rem 2rem;border-top:1px solid rgba(255,255,255,.06)}.activities-sidebar{padding:1.5rem;background:#0f172a99!important;backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border-radius:16px;border:1px solid rgba(255,255,255,.08)!important;box-shadow:0 10px 40px -10px #00000080;position:sticky;top:2rem;height:fit-content}.activities-filter-group{display:flex;flex-direction:column;gap:6px;box-sizing:border-box}.activities-filter-label{font-size:.75rem;color:#94a3b8;letter-spacing:.3px;font-weight:500;margin-left:4px}.btn-sidebar-clear{background:#ffffff0d;border:1px solid rgba(255,255,255,.1);color:#94a3b8;padding:8px;border-radius:8px;font-weight:500;font-size:.85rem;cursor:pointer;transition:all .2s;width:100%}.btn-sidebar-clear:hover{background:#ef44441a;color:#ef4444;border-color:#ef444433}.tag-empresa{background:#3b82f6;color:#fff;font-size:12px;font-weight:600;padding:5px 13px;border-radius:20px;border:none;cursor:pointer;display:inline-flex;align-items:center}.tag-contato{background:#a855f7;color:#fff;font-size:12px;font-weight:600;padding:5px 13px;border-radius:20px;border:none;cursor:pointer;display:inline-flex;align-items:center}.tag-projeto{background:#0f766e;color:#fff;font-size:12px;font-weight:600;padding:5px 13px;border-radius:20px;border:none;display:inline-flex;align-items:center}.status-pendente{background:#ea7c12;color:#fff;font-size:13px;font-weight:600;padding:6px 16px;border-radius:8px;border:none;display:inline-flex;align-items:center;gap:6px;cursor:pointer;transition:all .2s}.status-concluido{background:#16a34a;color:#fff;font-size:13px;font-weight:600;padding:6px 16px;border-radius:8px;border:none;display:inline-flex;align-items:center;gap:6px;cursor:pointer;transition:all .2s}.pe-root{display:flex;flex-direction:column;height:calc(100vh - 70px);font-family:system-ui,sans-serif;background:#f5f5f3;color:#1a1a1a;border-radius:12px;overflow:hidden;border:1px solid var(--border-color)}.pe-toolbar{display:flex;align-items:center;gap:8px;padding:10px 16px;border-bottom:1px solid rgba(0,0,0,.08);background:#fff;flex-wrap:wrap;flex-shrink:0;z-index:10}.pe-toolbar-label{font-size:11px;color:#888;text-transform:uppercase;letter-spacing:.06em;margin-right:4px}.pe-toolbar-sep{width:1px;height:20px;background:#0000001a;margin:0 4px}.pe-tb-btn{display:flex;align-items:center;gap:6px;padding:5px 12px;font-size:13px;color:#1a1a1a;background:#f5f5f3;border:1px solid rgba(0,0,0,.1);border-radius:8px;cursor:pointer;white-space:nowrap;transition:background .12s}.pe-tb-btn:hover{background:#ebebea}.pe-font-control{display:flex;align-items:center;gap:4px}.pe-font-btn{width:26px;height:26px;display:flex;align-items:center;justify-content:center;background:#f5f5f3;border:1px solid rgba(0,0,0,.1);border-radius:8px;cursor:pointer;font-size:15px;font-weight:500;color:#1a1a1a;line-height:1;transition:background .12s}.pe-font-btn:hover{background:#ebebea}.pe-font-val{min-width:32px;text-align:center;font-size:13px;font-weight:500;color:#1a1a1a}.pe-workspace{display:flex;flex:1;overflow:hidden}.pe-canvas-wrap{flex:1;overflow:auto;display:flex;flex-direction:column;align-items:center;padding:24px 16px;background:#f5f5f3}.pe-a4{width:650px;min-height:920px;background:#fff;border:1px solid rgba(0,0,0,.12);padding:48px;display:flex;flex-direction:column;gap:2px;flex-shrink:0}.pe-block{position:relative;width:100%}.pe-block:hover .pe-block-actions,.pe-block.gear-open .pe-block-actions{opacity:1;pointer-events:auto;z-index:55}.pe-block-actions{position:absolute;right:-36px;top:4px;display:flex;flex-direction:column;gap:4px;opacity:0;pointer-events:none;transition:opacity .15s;z-index:50}.pe-block-actions:before{content:"";position:absolute;top:-20px;bottom:-20px;left:-30px;right:-10px;z-index:-1}.pe-block-act-btn{width:34px;height:34px;display:flex;align-items:center;justify-content:center;background:#fff;border:1px solid rgba(0,0,0,.2);border-radius:8px;cursor:pointer;color:#333;font-size:16px;box-shadow:0 2px 8px #00000026;transition:all .12s}.pe-block-act-btn:hover{color:#000;background:#f0f0f0;box-shadow:0 3px 12px #00000040;border-color:#0000004d}.pe-text-editable{min-height:24px;outline:none;word-wrap:break-word;white-space:pre-wrap}.pe-text-editable *{font-size:inherit!important}.pe-text-editable[data-placeholder]:empty:before,.pe-text-editable[data-placeholder]:has(>br:only-child):before{content:attr(data-placeholder);color:#bbb;pointer-events:none;display:block;position:absolute}.pe-text-editable .pe-var-chip{display:inline-block!important;background:#f8fafc!important;border:1px solid #e2e8f0!important;border-radius:6px!important;padding:0 6px!important;color:#334155!important;font-size:0!important;vertical-align:middle!important;cursor:default!important;-webkit-user-select:all!important;user-select:all!important;margin:0 2px!important;height:auto!important;box-shadow:0 1px 2px #0000000d!important}.pe-text-editable .pe-var-chip:before{content:"⠿ " attr(data-label);font-size:var(--pe-font-size, 13px)!important;font-weight:500!important;color:#4f46e5!important}.pe-hr{border:none;border-top:1px solid rgba(0,0,0,.12);margin:8px 0}.pe-table{width:100%;border-collapse:collapse;font-size:13px}.pe-divider-wrap{display:flex;width:100%;gap:8px;margin:4px 0}.pe-divider-col{flex:1;min-width:0;border:1px dashed transparent;padding:4px;transition:border-color .2s,background-color .2s;display:flex;flex-direction:column;position:relative}.pe-divider-col:hover{border-color:#0000001a}.pe-divider-col.focused{border-color:#6366f1;background-color:#6366f108}.pe-divider-col-trash{position:absolute;top:4px;right:4px;background:#fff;border:1px solid #ddd;border-radius:4px;width:24px;height:24px;display:none;align-items:center;justify-content:center;font-size:14px;cursor:pointer;z-index:10;color:#666;padding:0}.pe-divider-col-trash:hover{color:#e11d48;border-color:#e11d48;background:#fff1f2}.pe-divider-col.focused .pe-divider-col-trash,.pe-divider-col:hover .pe-divider-col-trash{display:flex}.pe-divider-empty{flex:1;display:flex;align-items:center;justify-content:center;text-align:center;min-height:60px;background:#f9f9f8;border-radius:4px;color:#888;font-size:11px;cursor:pointer;padding:12px}.pe-divider-empty p{margin:0;line-height:1.4}.pe-divider-empty strong{color:#333}.pe-divider-col .pe-img-wrap{margin:0!important;width:100%}.pe-divider-col .pe-img-col{width:100%!important}.pe-divider-col .pe-img-container{max-width:100%}.pe-divider-col .pe-img-container img{width:100%;height:auto}.pe-table th{border:1px solid rgba(0,0,0,.12);padding:6px 8px;background:#f5f5f3;font-weight:500;font-size:13px;color:#1a1a1a;text-align:left;outline:none}.pe-table td{border:1px solid rgba(0,0,0,.12);padding:6px 8px;min-width:60px;outline:none;color:#1a1a1a;vertical-align:top}.pe-img-wrap{display:flex;align-items:flex-start;width:100%;position:relative;gap:12px}.pe-img-wrap.center{justify-content:center}.pe-img-wrap.right{justify-content:flex-end}.pe-img-col{flex-shrink:0;position:relative;max-width:100%;box-sizing:border-box}.pe-img-container{position:relative;display:inline-block;-webkit-user-select:none;user-select:none;max-width:100%;box-sizing:border-box}.pe-img-container img{display:block;width:100%;height:auto;pointer-events:none}.pe-resize-handle{position:absolute;bottom:0;right:0;width:14px;height:14px;cursor:se-resize;background:#fff;border:1px solid rgba(0,0,0,.15);border-radius:2px;display:flex;align-items:center;justify-content:center;font-size:10px;color:#888;z-index:2}.pe-gear-btn{position:absolute;top:4px;right:4px;width:24px;height:24px;display:flex;align-items:center;justify-content:center;background:#fff;border:1px solid rgba(0,0,0,.1);border-radius:6px;cursor:pointer;opacity:.3;transition:opacity .15s;z-index:3;color:#555;font-size:14px}.pe-img-container:hover .pe-gear-btn,.pe-text-block-wrapper:hover .pe-gear-btn{opacity:1}.pe-pos-popup{position:absolute;top:32px;right:0;background:#fff;border:1px solid rgba(0,0,0,.12);border-radius:10px;padding:10px;display:flex;flex-direction:column;gap:6px;z-index:20;min-width:160px}.pe-popup-label{font-size:11px;color:#888;text-transform:uppercase;letter-spacing:.06em;margin-bottom:2px}.pe-pos-btn{display:flex;align-items:center;gap:8px;padding:6px 10px;font-size:13px;border:1px solid rgba(0,0,0,.1);border-radius:8px;cursor:pointer;background:#f5f5f3;color:#1a1a1a;width:100%;transition:background .12s}.pe-pos-btn:hover{background:#ebebea}.pe-pos-btn.active{border-color:#0000004d;background:#fff}.pe-text-col{flex:1;min-width:0}.pe-text-col-editable{width:100%;min-height:100px;outline:none;font-size:14px;line-height:1.7;color:#1a1a1a;padding:4px 0;caret-color:#1a1a1a;white-space:pre-wrap}.pe-text-col-editable:empty:before{content:"Escreva aqui ao lado da imagem...";color:#bbb;pointer-events:none}.pe-upload-zone{width:100%;border:1px dashed rgba(0,0,0,.2);border-radius:8px;padding:24px;text-align:center;cursor:pointer;color:#aaa;font-size:13px;transition:background .12s}.pe-upload-zone:hover{background:#f5f5f3}.pe-position-picker{display:flex;align-items:center;gap:8px;padding:12px 0 8px;flex-wrap:wrap}.pe-pos-label{font-size:12px;color:#888;margin-right:4px}.pe-picker-btn{display:flex;align-items:center;gap:6px;padding:6px 14px;font-size:13px;border:1px solid rgba(0,0,0,.1);border-radius:8px;cursor:pointer;background:#f5f5f3;color:#1a1a1a;transition:background .12s}.pe-picker-btn:hover{background:#ebebea}.pe-picker-btn.active{border-color:#0000004d;background:#fff}.pe-sidebar{width:280px;flex-shrink:0;border-left:1px solid rgba(0,0,0,.08);background:#fff;display:flex;flex-direction:column;overflow-y:auto}.pe-sidebar-header{padding:12px 16px 10px;border-bottom:1px solid rgba(0,0,0,.08);flex-shrink:0}.pe-sidebar-header p{font-size:11px;color:#888;text-transform:uppercase;letter-spacing:.06em;font-weight:500;margin:0}.pe-var-section-header{display:flex;align-items:center;justify-content:space-between;padding:10px 16px;cursor:pointer;border-bottom:1px solid rgba(0,0,0,.06);-webkit-user-select:none;user-select:none;transition:background .12s}.pe-var-section-header:hover{background:#f9f9f8}.pe-var-section-title{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:500;color:#1a1a1a}.pe-var-section-icon{font-size:15px;color:#888}.pe-var-chevron{font-size:13px;color:#aaa;transition:transform .2s;display:inline-block}.pe-var-chevron.open{transform:rotate(180deg)}.pe-var-section-body{padding:10px 16px;border-bottom:1px solid rgba(0,0,0,.06);background:#f9f9f8}.pe-var-placeholder{font-size:12px;color:#bbb;text-align:center;padding:12px 0;font-style:italic;margin:0}.pe-var-item{display:flex;align-items:center;gap:8px;padding:6px 8px;margin-bottom:4px;background:#fff;border:1px solid rgba(0,0,0,.08);border-radius:6px;font-size:12px;color:#333;cursor:grab;-webkit-user-select:none;user-select:none;transition:all .15s}.pe-var-item:last-child{margin-bottom:0}.pe-var-item:hover{background:#f0f0f0;border-color:#00000026;box-shadow:0 1px 3px #0000000d}.pe-var-item:active{cursor:grabbing}.pe-var-item-drag-handle{color:#aaa;font-size:10px;letter-spacing:-2px}.pe-var-item-label{font-weight:500}.pe-ruler-container{display:flex;justify-content:center;padding-bottom:0;width:650px;margin-bottom:2px;flex-shrink:0;position:relative;z-index:5}.pe-ruler-wrap{position:relative;-webkit-user-select:none;user-select:none}.pe-ruler{position:relative;background:#f0f0ee;border:1px solid rgba(0,0,0,.1);border-bottom:2px solid rgba(0,0,0,.08);overflow:visible}.pe-ruler-active-zone{position:absolute;top:0;bottom:0;background:#ffffffb3;pointer-events:none}.pe-ruler-tick{position:absolute;width:1px;background:#0003;pointer-events:none}.pe-ruler-label{position:absolute;top:1px;font-size:8px;color:#00000059;transform:translate(-50%);pointer-events:none;font-family:system-ui,sans-serif;letter-spacing:0}.pe-ruler-marker{position:absolute;top:0;display:flex;flex-direction:column;align-items:center;cursor:ew-resize;z-index:10;transform:translate(-50%);transition:filter .1s}.pe-ruler-marker--right{transform:translate(50%);right:0;left:auto!important}.pe-ruler-marker:hover{filter:brightness(.8)}.pe-ruler-marker:active{filter:brightness(.65)}.pe-ruler-marker-head{width:12px;height:8px;background:#3b82f6;clip-path:polygon(50% 100%,0% 0%,100% 0%);border-radius:1px}.pe-ruler-marker--left .pe-ruler-marker-head,.pe-ruler-marker--right .pe-ruler-marker-head{clip-path:polygon(50% 100%,0% 0%,100% 0%)}.pe-ruler-marker-line{width:1px;height:6px;background:#3b82f6;opacity:.5}.pe-ruler-guide{position:absolute;top:100%;width:1px;height:100vh;border-left:1.5px dashed rgba(59,130,246,.5);pointer-events:none;z-index:4}.pe-ruler-guide--left{left:0;transform:translate(-50%)}.pe-ruler-guide--right{right:0;transform:translate(50%)}.pe-canvas-with-vruler{display:flex;flex-direction:row;align-items:flex-start;flex-shrink:0;position:relative}.pe-v-ruler-wrap{position:relative;flex-shrink:0;-webkit-user-select:none;user-select:none;margin-left:2px}.pe-v-ruler{position:relative;background:#f0f0ee;border:1px solid rgba(0,0,0,.1);border-left:2px solid rgba(0,0,0,.08);overflow:visible}.pe-v-ruler-active-zone{position:absolute;left:0;right:0;background:#ffffffb3;pointer-events:none}.pe-v-ruler-tick{position:absolute;height:1px;background:#0003;pointer-events:none}.pe-v-ruler-label{position:absolute;left:2px;font-size:7px;color:#00000059;transform:translateY(-50%);pointer-events:none;font-family:system-ui,sans-serif;writing-mode:horizontal-tb;white-space:nowrap}.pe-v-ruler-marker{position:absolute;left:0;right:0;display:flex;flex-direction:row;align-items:center;cursor:ns-resize;z-index:10;transform:translateY(-50%);transition:filter .1s}.pe-v-ruler-marker:hover{filter:brightness(.8)}.pe-v-ruler-marker:active{filter:brightness(.65)}.pe-v-ruler-marker-tail{flex:1;height:1px;background:#3b82f6;opacity:.5}.pe-v-ruler-marker-head{width:8px;height:12px;background:#3b82f6;clip-path:polygon(100% 0%,100% 100%,0% 50%);flex-shrink:0}.pe-v-ruler-guide{position:absolute;right:26px;width:650px;height:0;border-top:1.5px dashed rgba(59,130,246,.4);pointer-events:none;z-index:4}.pe-dict-divider{margin:16px 16px 12px;padding:0;border:none;height:2px;background:linear-gradient(90deg,transparent,rgba(99,102,241,.3),transparent)}.pe-dict-header{padding:12px 16px 8px;display:flex;align-items:center;gap:8px}.pe-dict-header-icon{font-size:16px}.pe-dict-header p{font-size:11px;color:#6366f1;text-transform:uppercase;letter-spacing:.08em;font-weight:600;margin:0}.pe-dict-instruction{margin:0 12px 12px;padding:10px 12px;background:linear-gradient(135deg,#f5f3ff,#eef2ff);border-left:3px solid #6366f1;border-radius:0 8px 8px 0;font-size:11.5px;color:#4338ca;line-height:1.55}.pe-dict-instruction code{background:#6366f11f;padding:1px 5px;border-radius:4px;font-family:Courier New,monospace;font-size:11px;font-weight:600;color:#4338ca}.pe-dict-section-header{display:flex;align-items:center;justify-content:space-between;padding:8px 16px;cursor:pointer;border-bottom:1px solid rgba(0,0,0,.04);-webkit-user-select:none;user-select:none;transition:background .12s}.pe-dict-section-header:hover{background:#f9f9f8}.pe-dict-section-title{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:500;color:#555}.pe-dict-section-body{padding:6px 12px 10px;background:#fafafa;display:flex;flex-direction:column;gap:4px}.pe-dict-item{display:flex;flex-direction:column;align-items:flex-start;justify-content:flex-start;gap:4px;padding:6px 10px;background:#fff;border:1px solid rgba(0,0,0,.06);border-radius:6px;cursor:pointer;-webkit-user-select:none;user-select:none;transition:all .15s;position:relative}.pe-dict-item:hover{background:#f0edff;border-color:#6366f140;box-shadow:0 1px 4px #6366f11a}.pe-dict-item-label{font-size:11px;color:#666;flex-shrink:0;width:100%}.pe-dict-item-key{font-family:Courier New,monospace;font-size:11px;font-weight:600;color:#6366f1;background:#6366f114;padding:2px 6px;border-radius:4px;white-space:normal;word-break:break-all;width:fit-content}.pe-dict-copied{position:absolute;bottom:8px;right:8px;display:flex;align-items:center;gap:3px;font-size:10px;font-weight:600;color:#16a34a;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:4px;padding:2px 6px;animation:pe-dict-fade-in .15s ease-out;pointer-events:none}@keyframes pe-dict-fade-in{0%{opacity:0;transform:scale(.8)}to{opacity:1;transform:scale(1)}}.users-filter-bar{display:flex;gap:1rem;margin-bottom:1.5rem;background:#0f172a66;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);padding:1rem;border-radius:12px;border:1px solid rgba(255,255,255,.05)}.licensing-container{display:flex;gap:1rem;margin-top:.5rem}.premium-licensing-badge{padding:4px 12px;border-radius:12px;font-size:.8rem;font-weight:600;border:1px solid currentColor;transition:all .3s ease}.premium-licensing-badge.limit-reached{background-color:#ef44441a;color:#ef4444;box-shadow:0 0 10px #ef444433}.premium-licensing-badge.available{background-color:#10b9811a;color:#10b981}.licensing-note{font-size:.8rem;color:var(--text-secondary);display:flex;align-items:center}.user-perm-badge{display:flex;align-items:center;gap:.3rem;font-size:.75rem;font-weight:600}.user-perm-group{display:flex;flex-direction:column;gap:.25rem}.user-type-badge{font-size:.7rem;padding:2px 8px;border-radius:4px;font-weight:700}.user-type-staff{background-color:#3b82f61a;color:#60a5fa}.user-type-customer{background-color:#8b5cf61a;color:#a78bfa}.helpdesk-settings{animation:fadeIn .4s ease-out}.settings-menu-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:1.5rem}.settings-menu-card{display:flex;align-items:center;gap:1.5rem;padding:1.5rem;background:#ffffff08;border:1px solid var(--border-color);border-radius:16px;cursor:pointer;text-align:left;transition:all .3s cubic-bezier(.4,0,.2,1);width:100%}.settings-menu-card:hover{background:#ffffff0d;border-color:var(--brand-purple);transform:translateY(-4px);box-shadow:0 10px 30px #0003}.settings-menu-card .card-icon{width:56px;height:56px;background:#7c3aed1a;color:#a78bfa;border-radius:14px;display:flex;align-items:center;justify-content:center}.settings-menu-card .card-text h4{margin:0 0 .4rem;color:var(--text-primary);font-size:1.1rem}.settings-menu-card .card-text p{margin:0;color:var(--text-secondary);font-size:.85rem;line-height:1.4}.icon-circle{width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center}.icon-circle.purple{background:#7c3aed1a;color:#a78bfa}.icon-circle.small{width:32px;height:32px;border-radius:8px}.form-grid-3{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1.5rem}.switch-wrapper{display:flex;align-items:center;gap:.8rem}.field-list{display:flex;flex-direction:column;gap:.8rem}.field-item{display:flex;align-items:center;gap:1rem;padding:1rem;background:#ffffff05;border:1px solid var(--border-color);border-radius:12px;transition:all .2s cubic-bezier(.4,0,.2,1);outline:none!important}.field-item:not(.system):hover{background:#ffffff0a;border-color:var(--brand-purple)}.field-item.system{background:#ffffff03;border-style:dashed}.field-order-controls{display:flex;flex-direction:column;gap:2px}.order-btn{background:#ffffff0d;border:1px solid var(--border-color);color:var(--text-secondary);width:28px;height:24px;display:flex;align-items:center;justify-content:center;border-radius:4px;cursor:pointer;transition:all .2s}.order-btn:hover:not(:disabled){background:#7c3aed1a;border-color:var(--brand-purple);color:var(--brand-purple)}.order-btn:disabled{opacity:.3;cursor:not-allowed}.field-item:focus,.field-item:active{outline:none!important;border-color:var(--border-color)}.field-item.system:focus,.field-item.system:active{border-color:var(--border-color)}.field-info{flex:1}.field-label{font-weight:600;color:var(--text-primary);margin-bottom:.1rem;display:flex;align-items:center;gap:.6rem}.badge-req{font-size:.6rem;background:#ef44441a;color:#f87171;padding:.15rem .5rem;border-radius:4px;font-weight:700}.badge-cond{font-size:.7rem;color:var(--brand-purple);margin-left:.5rem}.conditional-logic-section .badge-cond{color:#fff!important}.field-type{font-size:.75rem;color:var(--text-secondary)}.field-actions{display:flex;gap:.25rem}.icon-btn{background:none;border:none;color:var(--text-secondary);cursor:pointer;padding:.5rem;border-radius:8px;transition:all .2s}.icon-btn:hover{background:#ffffff14;color:var(--text-primary)}.icon-btn.delete:hover{color:#ef4444;background:#ef44441a}.empty-fields{padding:3rem;text-align:center;color:var(--text-secondary);background:#ffffff03;border-radius:12px;border:1px dashed var(--border-color)}.drawer-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#0009;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);z-index:9998;animation:fadeIn .2s ease-out}.side-drawer{position:fixed;top:0;right:0;bottom:0;width:480px;background:var(--bg-card);border-left:1px solid var(--border-color);z-index:10001;display:flex;flex-direction:column;box-shadow:-20px 0 40px #0006}.premium-modal-content{background:var(--bg-card);border:1px solid var(--border-color);border-radius:20px;box-shadow:0 20px 50px #00000080;animation:fadeInModal .3s cubic-bezier(.4,0,.2,1) forwards}.drawer-header{padding:1.5rem;border-bottom:1px solid var(--border-color);display:flex;justify-content:space-between;align-items:center;background:#0000001a}.drawer-body{flex:1;padding:2rem;overflow-y:auto}.drawer-divider{height:1px;background:var(--border-color);margin:2rem 0}.drawer-footer{padding:1.5rem;border-top:1px solid var(--border-color);display:flex;justify-content:flex-end;gap:1rem;background:#0000001a}.close-btn{background:none;border:none;color:var(--text-secondary);cursor:pointer;padding:.5rem;border-radius:50%;transition:all .2s}.close-btn:hover{background:#ffffff1a;color:var(--text-primary)}.checkbox-row{display:flex;align-items:center;gap:1rem;padding:.5rem 0}.conditional-card{background:#0003;border:1px solid var(--border-color);padding:1.25rem;border-radius:12px}.chip-grid{display:flex;flex-wrap:wrap;gap:.5rem}.chip-item{display:flex;align-items:center;gap:.4rem;background:#ffffff0d;padding:.4rem .8rem;border-radius:8px;cursor:pointer;border:1px solid transparent;font-size:.85rem;transition:all .2s}.chip-item:hover{background:#ffffff1a}.chip-item:has(input:checked){background:#7c3aed26;border-color:var(--brand-purple);color:#fff}.chip-item input{display:none}.toast-alert{position:fixed;top:2rem;right:2rem;padding:1rem 2rem;border-radius:12px;color:#fff;font-weight:600;z-index:10000;box-shadow:0 10px 25px #00000080;animation:slideInRight .3s ease-out}.toast-alert.success{background:#10b981}.toast-alert.error{background:#ef4444}.premium-modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#000000b3;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);display:flex;align-items:center;justify-content:center;z-index:10000;animation:fadeIn .3s ease-out}@keyframes fadeInModal{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}@keyframes slideInRight{0%{transform:translate(100%);opacity:0}to{transform:translate(0);opacity:1}}.options-manager{display:flex;flex-direction:column;gap:.5rem;background:#0000001a;padding:1rem;border-radius:8px;border:1px solid var(--border-color)}.option-row{display:flex;gap:.5rem;align-items:center}.option-row .form-input{flex:1}.workflow-modal{max-width:900px!important;width:95%;max-height:95vh;display:flex;flex-direction:column}.workflow-canvas-container{position:relative;width:100%;height:500px;background:#0003;background-image:radial-gradient(rgba(124,58,237,.1) 1px,transparent 1px);background-size:20px 20px;border:1px solid var(--glass-border);border-radius:12px;overflow:hidden;margin-bottom:1.5rem;-webkit-user-select:none;user-select:none}.workflow-canvas{position:absolute;top:0;left:0;width:100%;height:100%;cursor:crosshair}.workflow-svg{position:absolute;top:0;left:0;width:100%;height:100%;pointer-events:none;z-index:1}.workflow-edge{stroke:var(--primary);stroke-width:2;fill:none;pointer-events:stroke;cursor:pointer;opacity:.6;transition:opacity .2s}.workflow-edge:hover{opacity:1;stroke-width:3}.edge-delete-btn{pointer-events:all;cursor:pointer}.edge-delete-btn circle{fill:#ef4444}.edge-delete-btn:hover circle{fill:#dc2626}.workflow-node-card{position:absolute;width:180px;background:#1e293bf2;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid var(--glass-border);border-radius:10px;padding:.5rem .6rem;z-index:10;cursor:grab;box-shadow:0 4px 15px #0000004d;transition:border-color .2s,box-shadow .2s;min-height:65px;display:flex;flex-direction:column;justify-content:center}.workflow-node-card:active{cursor:grabbing}.workflow-node-card.selected{border-color:var(--primary);box-shadow:0 0 0 2px #7c3aed4d}.workflow-node-card.protected{background:#0f172af2}.node-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.25rem}.node-type-badge{font-size:.6rem;text-transform:uppercase;font-weight:800;padding:2px 6px;border-radius:4px;background:#ffffff0d;color:var(--text-muted)}.node-type-badge.entry{color:#818cf8;background:#818cf81a}.node-type-badge.resolution{color:#10b981;background:#10b9811a}.node-type-badge.closed{color:#fb7185;background:#fb71851a}.node-type-badge.canceled{color:#f97316;background:#f973161a}.node-name-input{width:100%;background:#ffffff0d;border:1px solid transparent;border-radius:4px;color:#fff;font-size:.85rem;font-weight:600;padding:4px 6px}.node-name-input:focus{outline:none;background:#ffffff1a;border-color:var(--primary)}.node-name-label{font-size:.85rem;font-weight:600;color:#fff;padding:4px 6px;display:block}.node-footer{margin-top:.25rem;display:flex;justify-content:flex-end;gap:.5rem}.btn-node-action{background:none;border:none;color:var(--text-muted);cursor:pointer;padding:4px;border-radius:4px;display:flex;align-items:center;justify-content:center;transition:all .2s}.btn-node-action:hover{background:#ffffff1a;color:#fff}.btn-node-action.delete{color:#ef444499}.btn-node-action.delete:hover{background:#ef44441a;color:#ef4444}.btn-node-action.mini{padding:2px;margin-top:-2px;margin-right:-4px}.connector-point{position:absolute;width:12px;height:12px;background:var(--primary);border:2px solid white;border-radius:50%;cursor:crosshair;z-index:20;box-shadow:0 0 10px var(--primary);transition:transform .2s}.connector-point:hover{transform:scale(1.3);background:#fff;border-color:var(--primary)}.connector-point.right{right:-6px;top:50%;transform:translateY(-50%)}.connector-point.left{left:-6px;top:50%;transform:translateY(-50%)}.connector-point.top{top:-6px;left:50%;transform:translate(-50%)}.connector-point.bottom{bottom:-6px;left:50%;transform:translate(-50%)}.connector-point.target-only{background:#7c3aed4d;border-color:#fff3;box-shadow:none;cursor:default}.connecting-active .connector-point{transform:scale(1.2);background:#fff;border-color:var(--primary);box-shadow:0 0 15px #ffffff80}.connecting-active .connector-point:hover{transform:scale(1.6);background:var(--primary);border-color:#fff}.temp-line{stroke:var(--primary);stroke-width:2;stroke-dasharray:5,5;fill:none}.workflow-floating-actions{position:absolute;top:1rem;right:1rem;z-index:100;display:flex;flex-direction:column;gap:.5rem}.fab-btn{background:var(--brand-purple);color:#fff;border:none;width:40px;height:40px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 4px 12px #0000004d;transition:all .2s}.fab-btn:hover:not(:disabled){transform:scale(1.1);background:#6d28d9}.fab-btn:disabled{opacity:.5;cursor:not-allowed}.workflow-settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:1rem;margin-top:.5rem;padding:.75rem;background:#ffffff08;border-radius:8px;border:1px solid rgba(255,255,255,.05)}.settings-group{display:flex;flex-direction:column;gap:.5rem}.help-text{font-size:.7rem;color:var(--text-muted);margin:0}.workflow-settings-grid .form-label{font-size:.75rem;margin-bottom:.25rem}.workflow-settings-grid .form-input{padding:.4rem .6rem;font-size:.8rem;height:35px}.workflow-modal .drawer-footer{padding:.75rem 1.5rem;gap:.8rem}.workflow-modal .drawer-footer button{padding:.5rem 1.2rem;font-size:.85rem;height:38px}.crm-settings{animation:fadeIn .3s ease-out}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:2rem}@media (max-width: 1024px){.settings-grid{grid-template-columns:1fr}}.score-input-group{display:flex;justify-content:space-between;align-items:center;padding:1rem;background:#ffffff05;border-radius:12px;margin-bottom:.75rem;transition:all .2s;border:1px solid rgba(255,255,255,.05)}.score-input-group:hover{background:#ffffff0a;border-color:#ffffff1a}.score-info{display:flex;align-items:center;gap:1rem}.score-icon{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center}.score-icon.view{background:#7c3aed1a;color:#8b5cf6}.score-icon.download{background:#10b9811a;color:#10b981}.score-icon.email{background:#3b82f61a;color:#3b82f6}.score-label{font-weight:600;font-size:.9rem;color:var(--text-primary)}.score-desc{font-size:.75rem;color:var(--text-secondary)}.score-input{width:70px;background:#0003;border:1px solid rgba(255,255,255,.1);color:#fff;padding:8px;border-radius:8px;text-align:center;font-weight:700}.score-input:focus{border-color:var(--brand-light);outline:none}.style-options{display:flex;flex-direction:column;gap:1rem}.style-option-card{display:flex;align-items:center;gap:1.5rem;padding:1rem;background:#ffffff05;border:1px solid rgba(255,255,255,.05);border-radius:16px;cursor:pointer;transition:all .2s}.style-option-card:hover{background:#ffffff0a}.style-option-card.active{background:#7c3aed14;border-color:var(--brand-light);box-shadow:0 0 20px #7c3aed1a}.style-preview{width:140px;flex-shrink:0}.mock-card{background:#1e1e2d;border:1px solid rgba(255,255,255,.1);border-radius:8px;padding:10px;position:relative}.mock-card.hot-border{border:2px solid #ef4444;box-shadow:0 0 10px #ef444433}.mock-title{font-size:.8rem;font-weight:600;color:#fff;margin-bottom:4px;display:flex;align-items:center;gap:4px}.mock-value{font-size:.7rem;color:#10b981;font-weight:700}.mock-badge{position:absolute;top:-8px;right:10px;background:#ef4444;color:#fff;font-size:.6rem;font-weight:800;padding:2px 6px;border-radius:4px}.style-info{flex:1}.style-label{font-weight:600;font-size:.95rem;color:var(--text-primary);margin-bottom:4px}.style-desc{font-size:.8rem;color:var(--text-secondary)}.text-orange{color:#f97316}.condition-badge{background:#7c3aed1a;color:var(--brand-light);font-size:.75rem;font-weight:600;padding:4px 10px;border-radius:20px;border:1px solid rgba(124,58,237,.2)}.score-mini-input{width:50px;background:#0000004d;border:1px solid rgba(255,255,255,.15);color:#fff;padding:4px;border-radius:6px;text-align:center;font-weight:700;font-size:.9rem}.score-mini-input:focus{border-color:var(--brand-light);outline:none}.rule-icon{width:32px;height:32px;border-radius:8px;display:flex;align-items:center;justify-content:center}.rule-icon.view{background:#6366f126;color:#6366f1}.rule-icon.download{background:#10b98126;color:#10b981}.rule-icon.email{background:#f59e0b26;color:#f59e0b}.score-threshold-input-wrapper{background:#0000004d;border:1px solid rgba(255,255,255,.1);border-radius:12px;display:flex;align-items:center;padding:4px 12px;gap:8px}.score-input-large{width:80px;background:transparent;border:none;font-size:1.5rem;font-weight:800;color:#fff;text-align:center}.score-input-large:focus{outline:none}.threshold-unit{font-size:.65rem;font-weight:800;color:var(--text-secondary);letter-spacing:1px}@keyframes flicker{0%{transform:scale(1) translateY(0);filter:drop-shadow(0 0 2px rgba(239,68,68,.5));opacity:.8}25%{transform:scale(1.05) translateY(-1px);filter:drop-shadow(0 0 6px rgba(239,68,68,.8));opacity:1}50%{transform:scale(1) translateY(0);filter:drop-shadow(0 0 3px rgba(245,158,11,.6));opacity:.9}75%{transform:scale(1.05) translateY(-1px);filter:drop-shadow(0 0 6px rgba(239,68,68,.8));opacity:1}to{transform:scale(1) translateY(0);filter:drop-shadow(0 0 2px rgba(239,68,68,.5));opacity:.8}}.flicker{animation:flicker 2.5s infinite ease-in-out;color:#ef4444}.crm-settings input::-webkit-outer-spin-button,.crm-settings input::-webkit-inner-spin-button{-webkit-appearance:none;margin:0}.crm-settings input[type=number]{-moz-appearance:textfield}.score-threshold-input-wrapper.cold:focus-within{border-color:#38bdf880;box-shadow:0 0 10px #38bdf81a}.mock-card.cold-border{border:2px solid #38bdf8;box-shadow:0 0 10px #38bdf833}.mock-badge.cold{background:#38bdf8;color:#0f172a}@keyframes spinSlow{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.spin-slow{animation:spinSlow 8s linear infinite}.settings-tabs-container{margin-bottom:2rem;background:#0f172a66;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);padding:.5rem 1rem;border-radius:12px;border:1px solid rgba(255,255,255,.05);display:flex;gap:1rem}.settings-tab-btn{background:none;border:none;padding:.75rem 1.5rem;cursor:pointer;color:var(--text-secondary);font-weight:600;transition:all .2s cubic-bezier(.4,0,.2,1);border-radius:8px;position:relative}.settings-tab-btn:hover{background:#ffffff0d;color:var(--text-primary)}.settings-tab-btn.active{color:var(--brand-light);background:#6366f11a;box-shadow:0 0 15px #6366f11a}.settings-tab-btn.active:after{content:"";position:absolute;bottom:0;left:15%;right:15%;height:2px;background:var(--brand-light);border-radius:2px}.sub-tabs-container{display:flex;gap:1.5rem;margin-bottom:2rem}.sub-tab-btn{display:flex;align-items:center;gap:.75rem;background:var(--bg-card);border:1px solid var(--border-color);padding:1rem 1.5rem;border-radius:12px;cursor:pointer;color:var(--text-primary);transition:all .2s cubic-bezier(.4,0,.2,1);font-weight:500}.sub-tab-btn:hover:not(:disabled){border-color:var(--brand-light);transform:translateY(-2px);box-shadow:0 4px 12px #0003}.sub-tab-btn.active{border-color:var(--brand-light);background:#6366f10d;box-shadow:0 0 15px #6366f11a}.settings-empty-state{padding:4rem 2rem;text-align:center;color:var(--text-secondary);background:#1e293b4d;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-radius:16px;border:1px solid rgba(255,255,255,.05);animation:fadeIn .4s ease-out}.settings-icon-large{margin-bottom:1.5rem;opacity:.3;color:var(--brand-light)}.module-picker-container{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:2rem;background:radial-gradient(circle at center,#1e293b,#0f172a);color:#fff}.module-picker-content{width:100%;max-width:900px;animation:fadeIn .8s ease-out}.module-picker-header{text-align:center;margin-bottom:4rem}.module-picker-header h1{font-size:3rem;font-weight:800;margin-bottom:1rem;background:linear-gradient(to right,#fff,#94a3b8);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;letter-spacing:-.02em}.module-picker-header p{font-size:1.125rem;color:#94a3b8}.module-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(350px,1fr));gap:2rem}.module-card{position:relative;background:#ffffff08;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid rgba(255,255,255,.08);border-radius:24px;padding:3rem;text-align:left;cursor:pointer;transition:all .4s cubic-bezier(.4,0,.2,1);overflow:hidden;display:flex;flex-direction:column;justify-content:space-between}.module-card:before{content:"";position:absolute;top:0;left:0;right:0;bottom:0;background:linear-gradient(45deg,transparent,rgba(255,255,255,.03),transparent);transform:translate(-100%);transition:transform .6s}.module-card:hover:before{transform:translate(100%)}.module-card:hover{transform:translateY(-8px);background:#ffffff0d;border-color:#fff3;box-shadow:0 20px 40px #0006}.module-card.crm:hover{box-shadow:0 20px 40px #10b98126;border-color:#10b9814d}.module-card.helpdesk:hover{box-shadow:0 20px 40px #8b5cf626;border-color:#8b5cf64d}.module-icon-wrapper{width:64px;height:64px;border-radius:16px;display:flex;align-items:center;justify-content:center;margin-bottom:2rem;transition:transform .3s ease}.module-card:hover .module-icon-wrapper{transform:scale(1.1) rotate(5deg)}.crm .module-icon-wrapper{background:#10b9811a;color:#10b981}.helpdesk .module-icon-wrapper{background:#8b5cf61a;color:#8b5cf6}.module-card h2{font-size:1.75rem;font-weight:700;margin-bottom:1rem}.module-card p{color:#94a3b8;line-height:1.6;margin-bottom:2.5rem}.module-link{display:flex;align-items:center;gap:.75rem;font-weight:600;font-size:1rem;transition:all .3s ease}.crm .module-link{color:#10b981}.helpdesk .module-link{color:#8b5cf6}.module-card:hover .module-link{gap:1.25rem}.module-bg-icon{position:absolute;top:-20px;right:-20px;font-size:12rem;opacity:.03;transition:opacity .3s ease}.module-card:hover .module-bg-icon{opacity:.08}@media (max-width: 768px){.module-picker-header h1{font-size:2.25rem}.module-grid{grid-template-columns:1fr}.module-card{padding:2rem}}.voip-manager-container{position:fixed;z-index:9999;pointer-events:none;top:0;right:0;bottom:0;left:0;display:flex;align-items:center;justify-content:center;font-family:Inter,sans-serif}.voip-manager-container *{pointer-events:auto}.glassmorphism{background:#ffffffb3;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid rgba(255,255,255,.3);box-shadow:0 8px 32px #1f268733}.voip-incoming-card{position:fixed;bottom:24px;right:24px;width:380px;border-radius:16px;overflow:hidden;display:flex;flex-direction:column;transition:all .3s cubic-bezier(.4,0,.2,1);animation:slideInUp .5s ease-out}.voip-incoming-card.minimized{width:280px;height:auto}@keyframes slideInUp{0%{transform:translateY(100%) scale(.9);opacity:0}to{transform:translateY(0) scale(1);opacity:1}}.voip-card-header{padding:16px;background:#ffffff80;display:flex;align-items:center;gap:12px;border-bottom:1px solid rgba(255,255,255,.2)}.caller-avatar{width:48px;height:48px;background:linear-gradient(135deg,#6366f1,#a855f7);border-radius:12px;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:20px;box-shadow:0 4px 12px #6366f14d}.caller-info h3{margin:0;font-size:16px;color:#1e293b;font-weight:600}.caller-info p{margin:2px 0 0;font-size:12px;color:#64748b;display:flex;align-items:center;gap:4px}.header-controls{display:flex;gap:8px}.voip-origin-info{padding:0 24px 12px}.origin-badge{background:#7c3aed1a;border:1px solid rgba(124,58,237,.2);color:#a78bfa;padding:6px 12px;border-radius:8px;font-size:.75rem;display:flex;align-items:center;gap:4px}.origin-badge strong{color:#fff;font-weight:800}.voip-card-body{background:none;border:none;color:#94a3b8;cursor:pointer;padding:4px;border-radius:6px;transition:all .2s}.minimize-btn:hover{background:#0000000d;color:#64748b}.voip-card-body{padding:16px;max-height:400px;overflow-y:auto}font-weight: 700; } .active-ticket-section{padding:16px;background:#fff6;border-radius:12px;border:1px solid rgba(255,255,255,.3);text-align:center}.active-ticket-highlight .highlight-label{font-size:10px;font-weight:800;color:#6366f1;letter-spacing:.1em;margin-bottom:4px}.active-ticket-highlight .highlight-number{font-size:32px;font-weight:900;color:#1e293b;line-height:1;margin-bottom:8px}.active-ticket-highlight .highlight-subject{font-size:12px;color:#64748b;line-height:1.4}.no-ticket-info{font-size:13px;color:#94a3b8;font-style:italic}.mini-ticket-list{display:flex;flex-direction:column;gap:8px}.mini-ticket-item{padding:10px;background:#ffffff08;border:1px solid rgba(255,255,255,.05);border-radius:12px;transition:all .2s}.mini-ticket-item.origin-ticket{background:#10b98126;border:1px solid rgba(16,185,129,.3);box-shadow:0 0 15px #10b9811a}.mini-ticket-item.origin-ticket .t-num{color:#10b981;font-weight:700}.mini-ticket-item:hover{transform:translate(4px);background:#fff9}.t-row-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.t-num{font-weight:700;font-size:12px;color:#6366f1}.t-status{font-size:10px;font-weight:600;padding:2px 8px;border-radius:100px;text-transform:uppercase}.status-novo{background:#e0e7ff;color:#4338ca}.status-em-atendimento{background:#fef3c7;color:#92400e}.status-resolvido{background:#dcfce7;color:#166534}.status-aguardando-cliente{background:#ffedd5;color:#9a3412}.t-subject{font-size:13px;color:#334155;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:4px}.t-analyst{font-size:11px;color:#94a3b8;display:flex;align-items:center;gap:4px}.voip-card-actions{padding:16px;display:flex;gap:12px;background:#ffffff80}.accept-btn,.reject-btn{flex:1;height:44px;border:none;border-radius:12px;display:flex;align-items:center;justify-content:center;gap:8px;font-weight:600;cursor:pointer;transition:all .2s}.accept-btn{background:#10b981;color:#fff;box-shadow:0 4px 12px #10b9814d;animation:pulse-green 2s infinite}.accept-btn:hover{background:#059669;transform:translateY(-2px)}.reject-btn{background:#f1f5f9;color:#64748b}.reject-btn:hover{background:#e2e8f0;color:#ef4444}@keyframes pulse-green{0%{box-shadow:0 0 #10b981b3}70%{box-shadow:0 0 0 10px #10b98100}to{box-shadow:0 0 #10b98100}}.voip-outgoing-overlay{background:#fffc;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);width:100%;height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center}.dialing-animation{position:relative;width:120px;height:120px;margin-bottom:32px}.avatar-large{width:120px;height:120px;background:linear-gradient(135deg,#6366f1,#a855f7);border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;position:relative;z-index:2;box-shadow:0 8px 24px #6366f166}.pulse-ring{position:absolute;top:0;left:0;width:100%;height:100%;border-radius:50%;background:#6366f166;animation:ring-pulse 3s infinite ease-out}.pulse-ring:nth-child(2){animation-delay:1s}.pulse-ring:nth-child(3){animation-delay:2s}@keyframes ring-pulse{0%{transform:scale(1);opacity:.8}to{transform:scale(2.5);opacity:0}}.voip-outgoing-overlay h2{font-size:28px;color:#1e293b;margin:0 0 8px}.voip-outgoing-overlay p{color:#64748b;font-size:16px;margin-bottom:40px}.cancel-btn{padding:12px 32px;border-radius:100px;border:2px solid #ef4444;background:transparent;color:#ef4444;font-weight:600;cursor:pointer;transition:all .2s}.cancel-btn:hover{background:#ef4444;color:#fff}.voip-connected-bar{position:fixed;bottom:24px;right:24px;padding:12px 24px;border-radius:100px;display:flex;align-items:center;gap:20px;animation:slideInUp .4s cubic-bezier(.175,.885,.32,1.275)}@keyframes slideInDown{0%{transform:translate(-50%,-100%);opacity:0}to{transform:translate(-50%);opacity:1}}.connected-info{display:flex;align-items:center;gap:12px;color:#1e293b;font-size:14px}.status-dot{width:10px;height:10px;background:#10b981;border-radius:50%}.status-dot.pulse{animation:dot-pulse 1.5s infinite}@keyframes dot-pulse{0%{transform:scale(1);box-shadow:0 0 #10b981b3}70%{transform:scale(1.1);box-shadow:0 0 0 6px #10b98100}to{transform:scale(1);box-shadow:0 0 #10b98100}}.hangup-btn{background:#ef4444;color:#fff;border:none;padding:8px 20px;border-radius:100px;display:flex;align-items:center;gap:8px;font-weight:600;cursor:pointer;transition:all .2s}.hangup-btn:hover{background:#dc2626;transform:scale(1.05)}.mute-btn{background:#0000000d;color:#1e293b;border:none;width:40px;height:40px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s}.mute-btn:hover{background:#0000001a}.mute-btn.active{background:#ef4444;color:#fff}.voip-error-popup{width:320px;padding:32px;border-radius:24px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:16px;animation:shake .5s ease-in-out}@keyframes shake{0%,to{transform:translate(0)}25%{transform:translate(-10px)}75%{transform:translate(10px)}}.voip-error-popup p{color:#1e293b;font-weight:600;margin:0}.voip-error-popup button{background:#1e293b;color:#fff;border:none;padding:8px 24px;border-radius:8px;cursor:pointer}.custom-scrollbar::-webkit-scrollbar{width:4px}.custom-scrollbar::-webkit-scrollbar-track{background:transparent}.custom-scrollbar::-webkit-scrollbar-thumb{background:#0000001a;border-radius:10px}.signal-indicator-web{display:flex;align-items:center;margin-left:12px;padding-left:12px;border-left:1px solid rgba(255,255,255,.1)}.helpdesk-layout{display:flex;height:100vh;background-color:#0b1120;color:var(--text-primary)}.sidebar{width:220px;min-height:100vh;background:#111827;display:flex;flex-direction:column;border-right:.5px solid rgba(255,255,255,.06);transition:width .2s ease;overflow:hidden}.sidebar--collapsed{width:56px}.sidebar__logo{display:flex;align-items:center;justify-content:space-between;padding:14px 12px;border-bottom:.5px solid rgba(255,255,255,.06);height:58px;min-height:58px;box-sizing:border-box}.sidebar__logo-inner{display:flex;align-items:center;gap:9px;overflow:hidden}.sidebar__logo-icon{width:30px;height:30px;min-width:30px;background:#9b8fec;border-radius:8px;display:flex;align-items:center;justify-content:center;color:#1a1440}.sidebar__logo-text{font-size:15px;font-weight:500;color:#e8eaf0;letter-spacing:.01em;white-space:nowrap}.sidebar__collapse-btn{background:none;border:none;cursor:pointer;color:#ffffff40;padding:4px;border-radius:5px;display:flex;align-items:center;justify-content:center;transition:color .15s;flex-shrink:0}.sidebar__collapse-btn:hover{color:#fff9}.sidebar__nav{flex:1;padding:10px 8px;display:flex;flex-direction:column;gap:2px;overflow-y:auto;overflow-x:hidden}.sidebar__group{display:flex;flex-direction:column;gap:1px}.sidebar__section-label{font-size:12px;font-weight:500;letter-spacing:.08em;text-transform:uppercase;color:#fff3;padding:10px 8px 4px;display:block}.sidebar__item{display:flex;align-items:center;gap:9px;width:100%;padding:7px 10px;border-radius:7px;border:none;background:none;cursor:pointer;color:#ffffff73;font-size:15.5px;text-align:left;transition:color .15s;white-space:nowrap;text-decoration:none!important}.sidebar__item:hover{color:#ffffffbf}.sidebar__item--active{color:#9b8fec}.sidebar__item-icon{display:flex;align-items:center;flex-shrink:0;width:16px}.sidebar__item-label{flex:1;overflow:hidden;text-overflow:ellipsis}.sidebar__chevron{color:#fff3;transition:transform .2s ease;flex-shrink:0}.sidebar__chevron--open{transform:rotate(90deg)}.sidebar__submenu{display:flex;flex-direction:column;gap:1px;padding-left:14px;overflow:hidden}.sidebar__subitem{display:flex;align-items:center;gap:8px;width:100%;padding:5px 10px;border-radius:6px;border:none;background:none;cursor:pointer;color:#ffffff59;font-size:14.5px;text-align:left;transition:color .15s;white-space:nowrap;text-decoration:none!important}.sidebar__subitem:hover{color:#ffffffb3}.sidebar__subitem--active{color:#9b8fec}.sidebar__divider{height:.5px;background:#ffffff0f;margin:4px 8px}.sidebar__bottom-nav{padding:6px 8px 4px;display:flex;flex-direction:column;gap:1px}.sidebar__user{display:flex;align-items:center;gap:9px;padding:10px 12px 30px;overflow:hidden}.sidebar__user-avatar{width:28px;height:28px;min-width:28px;border-radius:7px;background:#9b8fec;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:500;color:#1a1440}.sidebar__user-info{flex:1;display:flex;flex-direction:column;min-width:0}.sidebar__user-name{font-size:14px;font-weight:500;color:#fffc;white-space:nowrap}.sidebar__user-role{font-size:12px;color:#ffffff4d;white-space:nowrap}.sidebar__user-actions{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0}.sidebar__user-action{display:flex;align-items:center;gap:3px;background:none;border:none;cursor:pointer;font-size:11px;color:#9b8fecb3;padding:0;transition:color .15s}.sidebar__user-action:hover{color:#9b8fec}.sidebar__user-action--muted{color:#ffffff40}.sidebar__user-action--muted:hover{color:#ffffff80}.helpdesk-main{flex:1;display:flex;flex-direction:column;overflow:hidden}.helpdesk-topbar{height:58px;background:#0f172a;border-bottom:1px solid rgba(255,255,255,.05);display:flex;align-items:center;justify-content:space-between;padding:0 2rem;position:relative;z-index:50}.helpdesk-topbar-title{font-size:1.25rem;font-weight:700}.helpdesk-topbar-right{display:flex;align-items:center;gap:1.5rem}.notification-bell{position:relative;background:#ffffff08;border:1px solid rgba(255,255,255,.05);color:#94a3b8;width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s}.notification-bell:hover{background:#ffffff14;color:#fff}.bell-dot{position:absolute;top:8px;right:8px;width:8px;height:8px;background:#ef4444;border-radius:50%;border:2px solid #0f172a}.tenant-badge{display:flex;align-items:center;gap:.5rem;background:#a855f71a;color:#d8b4fe;padding:.4rem 1rem;border-radius:100px;font-size:.85rem}.content-area{flex:1;padding:2rem;overflow-y:auto}.-translate-y-1\/2{transform:translateY(-50%)}@media (min-width: 1536px){.2xl\:col-span-3{grid-column:span 3 / span 3}}@media (min-width: 1536px){.2xl\:col-span-9{grid-column:span 9 / span 9}}.absolute{position:absolute}.animate-spin{animation:spin 1s linear infinite}.appearance-none{-webkit-appearance:none;-moz-appearance:none;appearance:none}.bg-\[\#0f111a\]{background-color:#0f111a}.bg-black\/20{background-color:#0003}.bg-black\/40{background-color:#0006}.bg-blue-500\/10{background-color:#3b82f61a}.bg-emerald-500\/10{background-color:#10b9811a}.bg-indigo-500\/10{background-color:#6366f11a}.bg-purple-500{background-color:#a855f7}.bg-purple-500\/10{background-color:#a855f71a}.bg-slate-900{background-color:#0f172a}.bg-white\/10{background-color:#ffffff1a}.bg-white\/20{background-color:#fff3}.bg-white\/5{background-color:#ffffff0d}.border{border-width:1px;border-style:solid}.border-2{border-width:2px;border-style:solid}.border-4{border-width:4px;border-style:solid}.border-b{border-bottom-width:1px;border-style:solid}.border-blue-500\/20{border-color:#3b82f633}.border-emerald-500\/20{border-color:#10b98133}.border-purple-500\/20{border-color:#a855f733}.border-purple-500\/30{border-color:#a855f74d}.border-t{border-top-width:1px;border-style:solid}.border-t-purple-500{border-top-color:#a855f7}.border-t-white{border-top-color:#fff}.border-white\/10{border-color:#ffffff1a}.border-white\/20{border-color:#fff3}.border-white\/5{border-color:#ffffff0d}.break-words{overflow-wrap:break-word}.col-span-2{grid-column:span 2 / span 2}.cursor-pointer{cursor:pointer}.duration-500{transition-duration:.5s}.flex{display:flex}.flex-1{flex:1 1 0%}.flex-col{flex-direction:column}.flex-wrap{flex-wrap:wrap}.focus\:border-purple-500\/50:focus{border-color:#a855f780}.font-black{font-weight:900}.font-bold{font-weight:700}.font-medium{font-weight:500}.font-normal{font-weight:400}.font-semibold{font-weight:600}.gap-1{gap:.25rem}.gap-1\.5{gap:.375rem}.gap-2{gap:.5rem}.gap-3{gap:.75rem}.gap-4{gap:1rem}.gap-5{gap:1.25rem}.gap-6{gap:1.5rem}.gap-8{gap:2rem}.gap-x-8{column-gap:2rem}.gap-y-6{row-gap:1.5rem}.grid{display:grid}.grid-cols-1{grid-template-columns:repeat(1,minmax(0,1fr))}.grid-cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}.group:hover .group-hover\:opacity-100{opacity:1}.group:hover .group-hover\:scale-110{transform:scale(1.1)}.h-1\.5{height:.375rem}.h-10{height:2.5rem}.h-3{height:.75rem}.h-3\.5{height:.875rem}.h-32{height:8rem}.h-8{height:2rem}.h-\[80vh\]{height:NaNrem}.h-full{height:100%}.hidden{display:none}.hover\:bg-black\/40:hover{background-color:#0006}.hover\:bg-emerald-500:hover{background-color:#10b981}.hover\:bg-emerald-500\/20:hover{background-color:#10b98133}.hover\:bg-white\/10:hover{background-color:#ffffff1a}.hover\:bg-white\/30:hover{background-color:#ffffff4d}.hover\:bg-white\/40:hover{background-color:#fff6}.hover\:border-emerald-500\/50:hover{border-color:#10b98180}.hover\:border-white\/30:hover{border-color:#ffffff4d}.hover\:text-emerald-400:hover{color:#34d399}.hover\:text-purple-400:hover{color:#c084fc}.hover\:text-white:hover{color:#fff}.inset-0{top:0;right:0;bottom:0;left:0}.italic{font-style:italic}.items-center{align-items:center}.items-start{align-items:flex-start}.justify-between{justify-content:space-between}.justify-center{justify-content:center}.justify-end{justify-content:flex-end}.leading-relaxed{line-height:1.625}.leading-tight{line-height:1.25}@media (min-width: 1024px){.lg\:col-span-5{grid-column:span 5 / span 5}}@media (min-width: 1024px){.lg\:col-span-7{grid-column:span 7 / span 7}}@media (min-width: 1024px){.lg\:grid-cols-12{grid-template-columns:repeat(12,minmax(0,1fr))}}@media (min-width: 1024px){.lg\:grid-cols-3{grid-template-columns:repeat(3,minmax(0,1fr))}}.m-0{margin:0rem}.max-w-\[150px\]{max-width:150px}.max-w-\[1600px\]{max-width:1600px}.max-w-\[200px\]{max-width:200px}.max-w-none{max-width:none}.mb-3{margin-bottom:.75rem}.mb-4{margin-bottom:1rem}.mb-6{margin-bottom:1.5rem}.mb-8{margin-bottom:2rem}.min-w-0{min-width:0}.min-w-\[200px\]{min-width:200px}.mt-4{margin-top:1rem}.mt-8{margin-top:2rem}.mx-auto{margin-left:auto;margin-right:auto}.my-2{margin-top:.5rem;margin-bottom:.5rem}.object-cover{object-fit:cover}.opacity-0{opacity:0}.opacity-70{opacity:.7}.outline-none{outline:2px solid transparent;outline-offset:2px}.overflow-hidden{overflow:hidden}.overflow-y-auto{overflow-y:auto}.p-2{padding:.5rem}.p-4{padding:1rem}.p-6{padding:1.5rem}.p-8{padding:2rem}.pointer-events-none{pointer-events:none}.pt-0{padding-top:0rem}.pt-2{padding-top:.5rem}.pt-4{padding-top:1rem}.pt-5{padding-top:1.25rem}.px-2{padding-left:.5rem;padding-right:.5rem}.px-3{padding-left:.75rem;padding-right:.75rem}.px-4{padding-left:1rem;padding-right:1rem}.py-1{padding-top:.25rem;padding-bottom:.25rem}.py-1\.5{padding-top:.375rem;padding-bottom:.375rem}.py-2{padding-top:.5rem;padding-bottom:.5rem}.py-3{padding-top:.75rem;padding-bottom:.75rem}.py-4{padding-top:1rem;padding-bottom:1rem}.py-8{padding-top:2rem;padding-bottom:2rem}.relative{position:relative}.right-4{right:1rem}.rounded-\[24px\]{border-radius:24px}.rounded-full{border-radius:9999px}.rounded-lg{border-radius:.5rem}.rounded-md{border-radius:.375rem}.rounded-xl{border-radius:.75rem}.shadow-2xl{box-shadow:0 25px 50px -12px #00000040}.shadow-inner{box-shadow:inset 0 2px 4px #0000000f}.shadow-xl{box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a}.shrink-0{flex-shrink:0}@media (min-width: 640px){.sm\:grid-cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}}.sticky{position:sticky}.text-3xl{font-size:1.875rem;line-height:2.25rem}.text-4xl{font-size:2.25rem;line-height:2.5rem}.text-\[10px\]{font-size:10px}.text-amber-400{color:#fbbf24}.text-amber-500{color:#f59e0b}.text-blue-400{color:#60a5fa}.text-center{text-align:center}.text-emerald-100\/70{color:#d1fae5b3}.text-emerald-400{color:#34d399}.text-emerald-500{color:#10b981}.text-indigo-400{color:#818cf8}.text-lg{font-size:1.125rem;line-height:1.75rem}.text-orange-400{color:#fb923c}.text-purple-300{color:#d8b4fe}.text-purple-400{color:#c084fc}.text-purple-500{color:#a855f7}.text-rose-500{color:#f43f5e}.text-slate-200{color:#e2e8f0}.text-slate-300{color:#cbd5e1}.text-slate-400{color:#94a3b8}.text-slate-500{color:#64748b}.text-slate-600{color:#475569}.text-sm{font-size:.875rem;line-height:1.25rem}.text-white{color:#fff}.text-white\/80{color:#fffc}.text-xs{font-size:.75rem;line-height:1rem}.top-1\/2{top:50%}.top-8{top:2rem}.tracking-wider{letter-spacing:.05em}.tracking-widest{letter-spacing:.1em}.transition-all{transition-property:all;transition-timing-function:cubic-bezier(.4,0,.2,1);transition-duration:.15s}.transition-colors{transition-property:color,background-color,border-color,text-decoration-color,fill,stroke;transition-timing-function:cubic-bezier(.4,0,.2,1);transition-duration:.15s}.transition-opacity{transition-property:opacity;transition-timing-function:cubic-bezier(.4,0,.2,1);transition-duration:.15s}.transition-transform{transition-property:transform;transition-timing-function:cubic-bezier(.4,0,.2,1);transition-duration:.15s}.truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.uppercase{text-transform:uppercase}.w-10{width:2.5rem}.w-3{width:.75rem}.w-3\.5{width:.875rem}.w-48{width:12rem}.w-8{width:2rem}.w-full{width:100%}@media (min-width: 1280px){.xl\:col-span-4{grid-column:span 4 / span 4}}@media (min-width: 1280px){.xl\:col-span-8{grid-column:span 8 / span 8}}@keyframes spin{to{transform:rotate(360deg)}}.hc-wrap{padding:0}.hc-header{display:flex;align-items:center;gap:10px;margin-bottom:1.75rem}.hc-header-icon-lucide{color:#9b8fec}.hc-header-title{font-size:13px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:#e4e6f0;margin:0}.hc-thread{display:flex;flex-direction:column}.hc-entry{display:flex;gap:14px;position:relative}.hc-entry:not(.hc-entry--last):before{content:"";position:absolute;left:17px;top:36px;bottom:-8px;width:1px;background:#ffffff12}.hc-avatar{flex-shrink:0;width:34px;height:34px;border-radius:9999px;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;margin-top:2px}.hc-avatar--analyst{background:#7c5cbf26;color:#9b8fec;border:1px solid rgba(155,143,236,.25)}.hc-avatar--customer{background:#ffffff0a;color:#8b90a8;border:1px solid rgba(255,255,255,.07)}.hc-avatar--internal{background:#fbbf241a;color:#fbbf24;border:1px solid rgba(251,191,36,.25)}.hc-body{flex:1;padding-bottom:1.5rem;min-width:0}.hc-meta{display:flex;align-items:center;gap:8px;margin-bottom:8px;flex-wrap:wrap}.hc-author{font-size:13px;font-weight:600;color:#e4e6f0}.hc-role{font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;padding:2px 7px;border-radius:4px}.hc-role--analyst{background:#7c5cbf26;color:#9b8fec;border:1px solid rgba(155,143,236,.25)}.hc-role--customer{background:#ffffff0a;color:#8b90a8;border:1px solid rgba(255,255,255,.07)}.hc-role--internal{background:#fbbf241a;color:#fbbf24;border:1px solid rgba(251,191,36,.25)}.hc-time{font-size:12px;color:#565c78;margin-left:auto}.hc-btn-edit{font-size:12px;color:#8b90a8;background:transparent;border:1px solid rgba(255,255,255,.12);border-radius:4px;padding:2px 8px;cursor:pointer;display:flex;align-items:center;gap:4px;transition:color .15s,border-color .15s,background .15s}.hc-btn-edit:hover{color:#9b8fec;border-color:#7c5cbf80;background:#7c5cbf14}.hc-message-content{font-size:14px;color:#8b90a8;line-height:1.6}.hc-message--internal{border-left:2px solid rgba(251,191,36,.4);padding-left:12px;background:#fbbf2408;border-radius:0 8px 8px 0;padding-top:4px;padding-bottom:4px}.hc-text{font-size:14px;color:#8b90a8;line-height:1.6;margin:0}.hc-text p{margin:0 0 .5em}.hc-text p:last-child{margin-bottom:0}.hc-text strong{color:#c4c9e0;font-weight:700}.hc-text em{font-style:italic}.hc-text a{color:#9b8fec;text-decoration:underline}.hc-text h1{font-size:1.25rem;font-weight:700;color:#e4e6f0;margin:.5em 0}.hc-text h2{font-size:1.1rem;font-weight:700;color:#e4e6f0;margin:.5em 0}.hc-text ul{padding-left:1.25rem;list-style:disc}.hc-text ol{padding-left:1.25rem;list-style:decimal}.hc-attachments{display:flex;flex-wrap:wrap;gap:8px}.hc-attachments-divider{border-top:1px solid rgba(255,255,255,.07);margin-top:12px;margin-bottom:8px;width:100%}.hc-attachment{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:#8b90a8;background:#1c2030;border:1px solid rgba(255,255,255,.12);border-radius:8px;padding:6px 10px;cursor:pointer;transition:color .15s,border-color .15s;white-space:normal;word-break:break-all}.hc-attachment:hover{color:#9b8fec;border-color:#7c5cbf80}.service-queue-container{padding:0;height:100%;display:flex;flex-direction:column;gap:1.5rem}.queue-columns{display:grid;grid-template-columns:1fr 1fr;gap:1.5rem;flex:1;min-height:0}.queue-column{background:#1e293b66;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);border-radius:16px;border:1px solid rgba(255,255,255,.05);display:flex;flex-direction:column;overflow:hidden;box-shadow:0 10px 15px -3px #0000001a,0 4px 6px -2px #0000000d}.column-header{padding:.6rem 1.5rem;background:#ffffff05;border-bottom:1px solid rgba(255,255,255,.05);display:flex;justify-content:space-between;align-items:center}.column-header h3{margin:0;font-size:.8rem;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em}.count-badge{background:#8b5cf626;color:#a78bfa;padding:4px 12px;border-radius:999px;font-size:.75rem;font-weight:700;border:1px solid rgba(139,92,246,.2)}.sort-toggle-btn{background:none;border:none;color:#64748b;padding:4px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s;border-radius:4px}.sort-toggle-btn:hover{background:#ffffff0d;color:#a78bfa}.column-content{flex:1;padding:8px;overflow-y:auto;display:flex;flex-direction:column;gap:6px}.empty-state{margin-top:3rem;text-align:center;color:var(--text-secondary);font-size:.875rem;opacity:.5;display:flex;flex-direction:column;align-items:center;gap:1rem}.ticket-queue-card{background:#ffffff05;border:1px solid rgba(255,255,255,.05);border-radius:8px;padding:.85rem 1rem;display:flex;flex-direction:column;gap:.4rem;transition:all .2s ease;cursor:pointer}.ticket-queue-card:hover{background:#ffffff08;transform:translateY(0)}.card-line-1{display:flex;align-items:center;gap:.75rem;width:100%}.ticket-id{font-family:JetBrains Mono,monospace;font-weight:700;color:#a78bfa;font-size:.85rem;flex-shrink:0}.priority-badge{font-size:.7rem;padding:2px 8px;border-radius:4px;font-weight:600;text-transform:uppercase;flex-shrink:0}.priority-high{background:#ef444426;color:#f87171;border:1px solid rgba(239,68,68,.2)}.priority-urgent{background:#dc262640;color:#ef4444;border:1px solid #ef4444;box-shadow:0 0 12px #dc262633;animation:pulse-urgent 2s infinite}.priority-medium{background:#eab30826;color:#fbbf24;border:1px solid rgba(234,179,8,.2)}.priority-low{background:#3b82f626;color:#60a5fa;border:1px solid rgba(59,130,246,.2)}@keyframes pulse-urgent{0%{opacity:1;transform:scale(1)}50%{opacity:.8;transform:scale(.98)}to{opacity:1;transform:scale(1)}}.ticket-subject{margin:0;font-size:.95rem;font-weight:600;color:#f1f5f9;line-height:1.4;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.card-line-2{display:flex;justify-content:space-between;align-items:center;gap:1rem;width:100%}.info-left{display:flex;align-items:center;gap:.75rem;flex:1;min-width:0}.info-divider{color:#ffffff1a;font-size:.8rem}.info-item{display:flex;align-items:center;gap:.5rem;font-size:.8rem;color:#94a3b8;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.info-item span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.card-actions-compact{display:flex;align-items:center;gap:.5rem}.reassign-wrapper.compact{padding:.2rem .4rem;background:#8b5cf61a;border-radius:6px}.reassign-select{background:transparent;border:none;color:#a78bfa;font-size:.75rem;font-weight:600;outline:none;cursor:pointer;max-width:100px}.action-btn.compact{padding:.3rem .6rem;font-size:.7rem;height:28px}.details-btn.compact{padding:.3rem}.queue-time.compact{margin:0;padding:0;border:none;color:#64748b;font-size:.7rem;display:flex;align-items:center;gap:.25rem}.card-actions{display:none}.action-btn{display:flex;align-items:center;justify-content:center;gap:.5rem;padding:.4rem .75rem;border-radius:8px;font-size:.75rem;font-weight:600;transition:all .2s ease;cursor:pointer;border:1px solid rgba(255,255,255,.1);outline:none}.assume-btn{background:#10b9811a;color:#10b981;border-color:#10b98133;flex:1}.assume-btn:hover:not(:disabled){background:#10b98133;border-color:#10b98166}.details-btn{background:#ffffff0d;color:#94a3b8;padding:.4rem}.details-btn:hover{background:#ffffff1a;color:#f1f5f9}.reassign-wrapper{display:flex;align-items:center;gap:.4rem;background:#8b5cf60d;padding:.3rem .6rem;border-radius:8px;border:1px solid rgba(139,92,246,.1);color:#a78bfa}.reassign-select{background:transparent;border:none;color:#a78bfa;font-size:.75rem;font-weight:600;outline:none;cursor:pointer;max-width:110px}.reassign-select option{background:#0f172a;color:#f1f5f9}.filters-bar{display:flex;gap:1.5rem;flex-wrap:wrap;padding:1rem;background:#ffffff05;border:1px solid rgba(255,255,255,.05);border-radius:12px;margin-top:1rem}.filter-item{display:flex;flex-direction:column;gap:.5rem;flex:1;min-width:180px}.filter-item label{font-size:.7rem;font-weight:700;color:#64748b;text-transform:uppercase;letter-spacing:.05em}.filter-item input,.filter-item select{background:#0f172a4d;border:1px solid rgba(255,255,255,.08);border-radius:8px;padding:.6rem .85rem;color:#f1f5f9;font-size:.85rem;transition:all .2s ease;outline:none}.filter-item input:focus,.filter-item select:focus{background:#8b5cf60d;border-color:#8b5cf666;box-shadow:0 0 0 3px #8b5cf61a}.filter-item select option{background:#0f172a;color:#f1f5f9}.analyst-group{display:flex;flex-direction:column;gap:1rem;margin-bottom:2rem}.analyst-header{display:flex;justify-content:space-between;align-items:center;padding:.6rem 1rem;background:#8b5cf614;border-radius:10px;border-left:4px solid #7c3aed;font-size:.9rem;color:#94a3b8;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.analyst-header strong{color:#f1f5f9;margin-left:.25rem}.analyst-count{background:#8b5cf633;color:#c4b5fd;padding:2px 10px;border-radius:999px;font-size:.75rem;font-weight:800}.analyst-tickets{display:flex;flex-direction:column;gap:1rem;padding-left:1rem;border-left:1px dashed rgba(139,92,246,.2);margin-left:.5rem}.queue-column{animation:fadeIn .4s ease-out forwards}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@media (max-width: 1024px){.queue-columns{grid-template-columns:1fr}}.sla-report-container{padding:2rem;max-width:100%;margin:0 auto}.report-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:2rem}.header-title{display:flex;align-items:center;gap:1rem}.header-title h1{margin:0;font-size:1.8rem;background:linear-gradient(135deg,#fff,#a78bfa);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent}.header-title p{margin:0;color:var(--text-secondary);font-size:.9rem}.icon-box.purple{width:48px;height:48px;border-radius:12px;background:#8b5cf61a;display:flex;align-items:center;justify-content:center;color:#a78bfa}.glass-card{background:#ffffff08;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(255,255,255,.05);border-radius:16px;padding:1.5rem}.filters-section{display:grid;grid-template-columns:repeat(auto-fit,minmax(360px,1fr));gap:1.5rem;margin-bottom:2rem}.form-select{width:100%;padding:.75rem 1rem;background-color:var(--bg-input, #1e293b);border:1px solid rgba(255,255,255,.05);border-radius:8px;font-size:14px;color:var(--text-input, #f8fafc);outline:none;font-family:inherit;cursor:pointer;height:46px}.filters-section .filter-group{display:flex;flex-direction:column;align-items:flex-start;gap:.5rem;width:100%}.filter-group label{display:flex;align-items:center;gap:.5rem;font-size:.8rem;font-weight:600;color:var(--text-secondary);margin-bottom:0}.date-inputs{display:flex;align-items:center;justify-content:space-between;gap:.5rem;background-color:var(--bg-input, #1e293b);border:1px solid rgba(255,255,255,.05);padding:0 .75rem;border-radius:8px;height:46px;width:100%}.date-inputs input[type=date]{background:transparent;border:none;color:#fff;padding:0;height:100%;flex:1;min-width:120px;outline:none;font-family:inherit}.date-inputs input[type=date]::-webkit-calendar-picker-indicator{filter:invert(1);opacity:.6;cursor:pointer}.date-inputs span{font-size:.8rem;color:var(--text-secondary);white-space:nowrap}.metrics-grid-report{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:1.5rem;margin-bottom:2rem}.metric-card-report{display:flex;flex-direction:column;gap:1rem}.metric-header-report{display:flex;align-items:center;gap:.8rem;font-size:.9rem;color:var(--text-secondary)}.metric-value-report{font-size:2rem;font-weight:700;color:#fff}.mini-progress-bar{width:100%;height:4px;background:#ffffff0d;border-radius:2px;margin-top:.8rem;overflow:hidden}.progress-fill{height:100%;border-radius:2px}.progress-fill.purple{background:#8b5cf6}.progress-fill.green{background:#10b981}.details-grid-report{display:grid;grid-template-columns:1fr 1fr;gap:1.5rem}.detail-card-report h3{font-size:1rem;font-weight:600;color:var(--text-secondary);margin-bottom:1rem}.time-display-report{font-size:1.8rem;font-weight:700;color:#a78bfa}@media (max-width: 768px){.details-grid-report{grid-template-columns:1fr}}.tasks-agenda-container{display:flex;flex-direction:column;height:100%;background:#0f111a;color:#fff}.tasks-agenda-header{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;border-bottom:1px solid rgba(255,255,255,.05)}.header-left{display:flex;align-items:center;gap:12px}.icon-wrapper{background:#7c3aed26;color:#a78bfa;width:36px;height:36px;border-radius:8px;display:flex;align-items:center;justify-content:center}.title{font-size:1.1rem;font-weight:700;margin:0}.header-controls{display:flex;align-items:center;gap:16px}.btn-today{background:#ffffff0d;border:1px solid rgba(255,255,255,.1);color:#e2e8f0;padding:6px 12px;border-radius:6px;font-size:13px;font-weight:600;cursor:pointer;transition:background .2s}.btn-today:hover{background:#ffffff1a}.nav-arrows{display:flex;gap:4px}.btn-icon{background:transparent;border:none;color:#94a3b8;cursor:pointer;padding:4px;display:flex;align-items:center;justify-content:center;border-radius:4px}.btn-icon:hover{background:#ffffff0d;color:#fff}.current-period{font-size:1.1rem;font-weight:600;margin:0;min-width:150px;text-align:center}.header-right{display:flex;align-items:center;gap:16px}.view-selector{display:flex;background:#ffffff08;border-radius:6px;padding:2px;border:1px solid rgba(255,255,255,.05)}.view-selector button{background:transparent;border:none;color:#94a3b8;padding:6px 12px;font-size:12px;font-weight:600;border-radius:4px;cursor:pointer}.view-selector button.active{background:#ffffff1a;color:#fff}.tasks-agenda-filters{display:flex;gap:12px;padding:12px 24px;border-bottom:1px solid rgba(255,255,255,.05)}.tasks-agenda-filters select{background:#ffffff08;border:1px solid rgba(255,255,255,.1);color:#e2e8f0;padding:6px 12px;border-radius:6px;font-size:13px;cursor:pointer}.tasks-agenda-content{flex:1;position:relative;overflow:hidden;display:flex;flex-direction:column}.placeholder-view{display:flex;align-items:center;justify-content:center;height:100%;color:#ffffff4d;font-size:1.2rem}:root{--primary: #7c3aed;--primary-dark: #6d28d9;--secondary: #6366f1;--bg-dark: #090b14;--card-bg: rgba(255, 255, 255, .03);--glass-border: rgba(255, 255, 255, .08);--input-bg: rgba(255, 255, 255, .05);--text-muted: #94a3b8}.client-login-container{min-height:100vh;background-color:var(--bg-dark);display:flex;align-items:center;justify-content:center;padding:1.5rem;position:relative;overflow:hidden;font-family:Inter,system-ui,-apple-system,sans-serif;background:radial-gradient(circle at top left,#1a1f35,#090b14)}.login-orb{position:absolute;border-radius:50%;filter:blur(120px);z-index:1;animation:float 20s ease-in-out infinite;opacity:.5}.orb-1{top:-10%;left:-5%;width:500px;height:500px;background:radial-gradient(circle,rgba(167,139,250,.2) 0%,transparent 70%);animation-duration:25s}.orb-2{bottom:-15%;right:-5%;width:600px;height:600px;background:radial-gradient(circle,rgba(99,102,241,.15) 0%,transparent 70%);animation-duration:30s;animation-direction:reverse}@keyframes float{0%,to{transform:translate(0) scale(1)}33%{transform:translate(30px,-50px) scale(1.1)}66%{transform:translate(-20px,40px) scale(.9)}}.login-card-wrapper{max-width:480px;width:100%;position:relative;z-index:10;animation:slideUp .8s cubic-bezier(.16,1,.3,1)}@keyframes slideUp{0%{opacity:0;transform:translateY(40px)}to{opacity:1;transform:translateY(0)}}.login-header{text-align:center;margin-bottom:1.5rem}.login-icon-box{display:inline-flex;align-items:center;justify-content:center;width:90px;height:90px;background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);border-radius:28px;margin-bottom:2rem;box-shadow:0 20px 40px #7c3aed4d,inset 0 0 20px #fff3;color:#fff;position:relative}.login-icon-box:after{content:"";position:absolute;top:-1px;right:-1px;bottom:-1px;left:-1px;border-radius:inherit;padding:1px;background:linear-gradient(135deg,rgba(255,255,255,.4),transparent);-webkit-mask:linear-gradient(#fff 0 0) content-box,linear-gradient(#fff 0 0);mask:linear-gradient(#fff 0 0) content-box,linear-gradient(#fff 0 0);-webkit-mask-composite:xor;mask-composite:exclude}.login-header h1{font-size:clamp(2rem,8vw,3rem);font-weight:900;color:#fff;margin-bottom:.5rem;letter-spacing:-.04em;background:linear-gradient(to bottom,#fff,#a5b4fc);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent}.login-header p{color:var(--text-muted);font-size:1.25rem;font-weight:500}.capitalize{text-transform:capitalize;color:var(--primary);font-weight:700}.login-card{background:var(--card-bg);backdrop-filter:blur(40px);-webkit-backdrop-filter:blur(40px);border:1px solid var(--glass-border);border-radius:32px;padding:2.5rem 2rem;box-shadow:0 40px 100px -20px #0009,inset 0 0 0 1px #ffffff0d;position:relative;overflow:hidden}.login-card:before{content:"";position:absolute;top:0;left:0;right:0;height:1px;background:linear-gradient(90deg,transparent,rgba(255,255,255,.2),transparent)}.login-form{display:flex;flex-direction:column;gap:2rem}.form-group{display:flex;flex-direction:column;gap:.75rem}.form-group label{font-size:.8rem;font-weight:800;color:var(--text-muted);text-transform:uppercase;letter-spacing:.15em;margin-left:.5rem}.input-wrapper{position:relative}.input-icon{position:absolute;left:1.25rem;top:50%;transform:translateY(-50%);color:var(--text-muted);transition:all .3s}.input-field{width:100%;background:var(--input-bg);border:1px solid rgba(255,255,255,.05);border-radius:20px;padding:1.25rem 1.25rem 1.25rem 3.5rem;color:#fff;font-size:1.1rem;transition:all .3s cubic-bezier(.4,0,.2,1)}.input-field:focus{outline:none;border-color:var(--primary);background:#ffffff14;box-shadow:0 0 0 4px #a78bfa26;transform:translateY(-1px)}.input-field:focus+.input-icon{color:var(--primary);transform:translateY(-50%) scale(1.1)}.error-message{display:flex;align-items:center;gap:.75rem;background:#f43f5e1a;border:1px solid rgba(244,63,94,.2);color:#fb7185;padding:1.25rem;border-radius:20px;font-size:.95rem;animation:shake .5s cubic-bezier(.36,.07,.19,.97) both}@keyframes shake{10%,90%{transform:translate3d(-1px,0,0)}20%,80%{transform:translate3d(2px,0,0)}30%,50%,70%{transform:translate3d(-4px,0,0)}40%,60%{transform:translate3d(4px,0,0)}}.btn-login{background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);color:#fff;font-weight:800;padding:1.25rem;border-radius:20px;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:1rem;transition:all .3s cubic-bezier(.175,.885,.32,1.275);font-size:1.1rem;box-shadow:0 10px 30px #7c3aed66}.btn-login:hover{transform:translateY(-4px);box-shadow:0 20px 40px #7c3aed80;filter:brightness(1.1)}.btn-login:active{transform:translateY(-1px)}.btn-login:disabled{opacity:.6;cursor:not-allowed;transform:none;box-shadow:none}.login-footer{margin-top:1.5rem;padding-top:1.5rem;border-top:1px solid rgba(255,255,255,.05);text-align:center}.login-footer p{color:var(--text-muted);font-size:1rem;line-height:1.6}.login-footer span{display:block;margin-top:.5rem;color:#fff;font-weight:600}.system-tag{text-align:center;margin-top:3rem;color:#fff3;font-size:.85rem;font-weight:700;text-transform:uppercase;letter-spacing:.3em}@media (max-width: 520px){.login-card{padding:2.5rem 1.5rem;border-radius:32px}.login-header h1{font-size:2.25rem}.login-card-wrapper{padding:.5rem}}.analyst-banner{display:flex;flex-direction:column;gap:1.75rem}.analyst-info-row{display:flex;align-items:center;gap:1rem;padding-bottom:1.25rem;border-bottom:1px solid rgba(255,255,255,.06)}.analyst-avatar{width:48px;height:48px;border-radius:14px;background:linear-gradient(135deg,#059669,#047857);display:flex;align-items:center;justify-content:center;font-size:1.2rem;font-weight:900;color:#fff;flex-shrink:0}.analyst-name{color:#fff;font-weight:800;font-size:1rem}.analyst-role{color:var(--text-muted);font-size:.82rem;margin-top:2px}.analyst-section{display:flex;flex-direction:column;gap:.6rem}.analyst-label{display:flex;align-items:center;gap:.5rem;font-size:.75rem;font-weight:800;color:var(--text-muted);text-transform:uppercase;letter-spacing:.12em}.analyst-select{width:100%;background:var(--input-bg);border:1px solid rgba(255,255,255,.06);border-radius:16px;padding:.9rem 1.25rem;color:#fff;font-size:.95rem;cursor:pointer;transition:all .3s;-moz-appearance:none;appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 20 20'%3e%3cpath stroke='%236b7280' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.5' d='M6 8l4 4 4-4'/%3e%3c/svg%3e");background-position:right 1rem center;background-repeat:no-repeat;background-size:1.25rem}.analyst-select:focus{outline:none;border-color:#059669;box-shadow:0 0 0 3px #05966926}.analyst-select option{background:#1a1f35;color:#fff}.analyst-link-row{display:flex;gap:.5rem}.analyst-link-input{flex:1;background:#05966914;border:1px solid rgba(5,150,105,.2);border-radius:14px;padding:.85rem 1rem;color:#6ee7b7;font-size:.88rem;font-family:JetBrains Mono,Fira Code,monospace;cursor:text;min-width:0}.analyst-link-input:focus{outline:none;border-color:#059669;box-shadow:0 0 0 3px #05966926}.analyst-copy-btn{display:flex;align-items:center;gap:.5rem;padding:.85rem 1.25rem;background:linear-gradient(135deg,#059669,#047857);color:#fff;border:none;border-radius:14px;font-weight:800;font-size:.85rem;cursor:pointer;transition:all .3s cubic-bezier(.175,.885,.32,1.275);white-space:nowrap;box-shadow:0 8px 20px #0596694d}.analyst-copy-btn:hover{transform:translateY(-2px);box-shadow:0 12px 28px #05966966;filter:brightness(1.1)}.analyst-copy-btn.copied{background:linear-gradient(135deg,#10b981,#059669);animation:pulse-success .4s ease}@keyframes pulse-success{0%{transform:scale(1)}50%{transform:scale(1.05)}to{transform:scale(1)}}.analyst-hint{color:#ffffff4d;font-size:.78rem;margin:0;line-height:1.4}.analyst-back-btn{display:flex;align-items:center;justify-content:center;gap:.75rem;width:100%;padding:1rem;background:#ffffff0a;border:1px solid rgba(255,255,255,.08);border-radius:16px;color:var(--text-muted);font-weight:700;font-size:.95rem;cursor:pointer;transition:all .3s}.analyst-back-btn:hover{background:#ffffff14;color:#fff;border-color:#ffffff26}.settings-layout{display:flex;height:100vh;background-color:#0b1120;color:var(--text-primary)}.settings-sidebar{width:260px;background-color:#111827;border-right:1px solid rgba(255,255,255,.05);display:flex;flex-direction:column;transition:width .3s cubic-bezier(.4,0,.2,1);position:relative;z-index:50}.sidebar-collapsed .settings-sidebar{width:72px}.settings-sidebar-header{height:72px;min-height:72px;display:flex;align-items:center;justify-content:space-between;padding:0 1rem;border-bottom:1px solid rgba(255,255,255,.05);font-weight:700;font-size:1.125rem;transition:all .3s ease;flex-shrink:0}.sidebar-collapsed .settings-sidebar-header{justify-content:center;padding:0;height:72px}.settings-brand-section{display:flex;align-items:center;gap:.75rem;transition:all .3s ease;overflow:hidden}.settings-brand-section.collapsed{display:none}.settings-brand-icon{width:32px;height:32px;min-width:32px;border-radius:8px;background-color:#6366f1;display:flex;align-items:center;justify-content:center;color:#fff}.sidebar-toggle-btn{position:absolute!important;top:22px!important;right:16px!important;bottom:auto!important;background:#ffffff0d;border:1px solid rgba(255,255,255,.1)!important;color:#94a3b8!important;width:28px!important;height:28px!important;min-width:28px!important;border-radius:6px!important;cursor:pointer!important;display:flex!important;align-items:center!important;justify-content:center!important;transition:all .2s;z-index:9999!important}.sidebar-collapsed .sidebar-toggle-btn{right:22px!important;top:22px!important}.sidebar-nav{padding:1.5rem .75rem;flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:4px}.settings-nav-item{display:flex;align-items:center;gap:.75rem;padding:.75rem 1rem;color:#9ca3af;text-decoration:none;border-radius:8px;font-weight:500;font-size:.875rem;transition:all .2s;border:none;background:transparent;width:100%;cursor:pointer}.settings-nav-item:hover{background-color:#ffffff0d;color:#f3f4f6}.settings-nav-item.active{background-color:#6366f126;color:#818cf8}.back-btn{margin-bottom:1rem;color:#f3f4f6;background-color:#ffffff08;border:1px solid rgba(255,255,255,.05)}.nav-divider{font-size:.7rem;text-transform:uppercase;color:#4b5563;font-weight:700;margin:1rem 1rem .5rem;letter-spacing:.05em}.sidebar-collapsed .nav-divider{display:none}.sidebar-footer{padding:1.5rem 1rem;border-top:1px solid rgba(255,255,255,.05);display:flex;flex-direction:column;gap:1rem}.user-snippet{display:flex;align-items:center;gap:.75rem}.avatar{width:32px;height:32px;border-radius:8px;background-color:#6366f1;display:flex;align-items:center;justify-content:center;font-weight:700;color:#fff}.user-info{display:flex;flex-direction:column}.user-name{font-size:.875rem;font-weight:600}.user-role{font-size:.75rem;color:#94a3b8}.btn-logout{width:100%;display:flex;align-items:center;gap:.5rem;padding:.625rem 1rem;background:transparent;border:1px solid rgba(255,255,255,.1);border-radius:8px;color:#ef4444;cursor:pointer;font-size:.875rem}.settings-main{flex:1;display:flex;flex-direction:column;overflow:hidden}.settings-topbar{height:72px;display:flex;align-items:center;justify-content:space-between;padding:0 2rem;background-color:#11182799;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-bottom:1px solid rgba(255,255,255,.05)}.settings-topbar-title{font-size:1.125rem;font-weight:600}.settings-topbar-right{display:flex;align-items:center;gap:1.5rem}.notification-bell{position:relative;background:#ffffff08;border:1px solid rgba(255,255,255,.05);color:#94a3b8;width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;cursor:pointer}.bell-dot{position:absolute;top:8px;right:8px;width:8px;height:8px;background:#ef4444;border:2px solid #0f172a;border-radius:50%}.tenant-badge{display:flex;align-items:center;gap:.5rem;background:#ffffff0d;padding:.5rem 1rem;border-radius:9999px;font-size:.875rem;border:1px solid rgba(255,255,255,.05)}.content-area{flex:1;overflow:auto;padding:2rem}.sidebar-collapsed .settings-nav-item span,.sidebar-collapsed .back-btn span,.sidebar-collapsed .user-info{display:none}.sidebar-collapsed .settings-nav-item,.sidebar-collapsed .back-btn{justify-content:center;padding:.75rem 0}:root{--primary: #7c3aed;--primary-dark: #6d28d9;--bg-dark: #090b14;--header-bg: rgba(9, 11, 20, .7);--glass-border: rgba(255, 255, 255, .08);--text-muted: #94a3b8}.support-layout{min-height:100vh;display:flex;flex-direction:column;background:radial-gradient(circle at top left,#1a1f35,#090b14);color:#fff;position:relative}.support-layout:before{content:"";position:absolute;top:0;right:0;width:40%;height:40%;background:radial-gradient(circle,rgba(124,58,237,.05) 0%,transparent 70%);pointer-events:none;z-index:0}.support-header{height:70px;background:var(--header-bg);backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border-bottom:1px solid var(--glass-border);position:sticky;top:0;z-index:100;display:flex;align-items:center;transition:all .3s ease}.support-header-container{max-width:1600px;margin:0 auto;width:100%;display:flex;align-items:center;justify-content:space-between;padding:0 2.5rem}.support-logo-area{display:flex;align-items:center;gap:1.25rem;cursor:pointer;transition:transform .2s}.support-logo-area:hover{transform:scale(1.02)}.support-logo-icon{width:48px;height:48px;background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);border-radius:14px;display:flex;align-items:center;justify-content:center;color:#fff;box-shadow:0 8px 16px #7c3aed4d;position:relative}.support-logo-icon:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;border-radius:inherit;box-shadow:inset 0 0 10px #fff3}.support-logo-text{display:flex;flex-direction:column}.support-logo-text .brand{font-size:1.5rem;font-weight:900;letter-spacing:-.04em;background:linear-gradient(to bottom,#fff,#cbd5e1);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent}.support-logo-text .sub{font-size:.7rem;color:var(--primary);font-weight:800;text-transform:uppercase;letter-spacing:.2em}.support-header-right{display:flex;align-items:center;gap:2rem}.tenant-badge{display:flex;align-items:center;gap:.6rem;background:#a78bfa14;padding:.6rem 1.2rem;border-radius:9999px;font-size:.85rem;font-weight:700;border:1px solid rgba(167,139,250,.2);text-transform:capitalize;color:var(--primary)}.support-notif{background:#ffffff08;border:1px solid var(--glass-border);color:var(--text-muted);width:44px;height:44px;border-radius:14px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s}.support-notif:hover{background:#ffffff14;color:#fff;border-color:var(--primary);transform:translateY(-2px)}.support-user-discreet{display:flex;align-items:center;gap:.85rem;padding:.25rem .5rem;border-radius:12px;transition:all .2s}.user-avatar-mini{width:36px;height:36px;background:linear-gradient(135deg,var(--primary),var(--primary-dark));border-radius:10px;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:.9rem;color:#fff;box-shadow:0 4px 10px #7c3aed33}.user-info-discreet{display:flex;flex-direction:column;gap:2px}.user-name-small{font-size:.85rem;font-weight:700;color:#f1f5f9}.user-actions-row{display:flex;align-items:center;gap:.6rem}.user-actions-row .divider{color:#ffffff1a;font-size:.7rem}.btn-action-text{background:none;border:none;padding:0;color:#94a3b8;font-size:.75rem;font-weight:600;display:flex;align-items:center;gap:4px;cursor:pointer;transition:all .2s}.btn-action-text:hover{color:var(--primary)}.btn-action-text:last-child:hover{color:#fb7185}.support-content{flex:1;padding:2rem 0;position:relative;z-index:1}.support-container{max-width:1600px;margin:0 auto;padding:0 2.5rem}.support-footer{padding:1rem 0;border-top:1px solid var(--glass-border);margin-top:auto;background:#090b1466}.support-footer-content{max-width:1600px;margin:0 auto;padding:0 2.5rem;display:flex;justify-content:space-between;align-items:center;color:var(--text-muted);font-size:.9rem}.footer-links{display:flex;gap:3rem}.footer-links a{color:var(--text-muted);text-decoration:none;font-weight:600;transition:all .2s}.footer-links a:hover{color:var(--primary)}@media (max-width: 1024px){.support-header-container,.support-container,.support-footer-content{padding:0 1.5rem}.footer-links{gap:1.5rem}}@media (max-width: 768px){.user-details,.tenant-badge{display:none}.support-header{height:60px}.support-header-container{padding:0 1rem}.support-logo-icon{width:36px;height:36px;border-radius:10px}.support-logo-icon svg{width:18px;height:18px}.support-logo-text .brand{font-size:1.1rem}.support-footer-content{flex-direction:column;gap:1rem;text-align:center}.footer-links{gap:1.5rem;flex-wrap:wrap;justify-content:center}.support-content{padding:1rem 0}}.faq-article-card{background:#1a1d2e;border:1px solid rgba(255,255,255,.06);border-radius:10px;overflow:hidden;transition:all .2s ease-in-out}.faq-article-card:hover{border-color:#7c5cbf73;background:#1a1d2ed9;box-shadow:0 12px 32px #0000004d;transform:translateY(-2px)}.faq-question-button{display:flex;align-items:center;width:100%;padding:18px 20px;background:transparent;border:none;cursor:pointer;text-align:left;gap:14px;transition:all .2s ease}.tenant-selector-container{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:2rem;background:radial-gradient(circle at center,#1e293b,#0f172a);color:#fff;font-family:Inter,sans-serif}.tenant-selector-content{width:100%;max-width:500px;animation:fadeIn .8s ease-out;text-align:center}@keyframes fadeIn{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.tenant-selector-header{margin-bottom:3rem}.tenant-selector-header h1{font-size:2.5rem;font-weight:800;background:linear-gradient(to right,#fff,#94a3b8);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;letter-spacing:-.02em}.tenant-card{background:#ffffff08;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid rgba(255,255,255,.08);border-radius:24px;padding:3rem;box-shadow:0 20px 40px #0006}.tenant-icon-wrapper{width:64px;height:64px;background:#6366f11a;color:#6366f1;border-radius:16px;display:flex;align-items:center;justify-content:center;margin:0 auto 2rem}.tenant-form{display:flex;flex-direction:column;gap:1.5rem;text-align:left}.tenant-form label{font-size:1.125rem;font-weight:500;color:#94a3b8}.tenant-input-group{display:flex;gap:1rem}.tenant-input-group input{flex:1;background:#0003;border:1px solid rgba(255,255,255,.1);border-radius:12px;padding:.875rem 1.25rem;color:#fff;font-size:1rem;transition:all .3s ease}.tenant-input-group input:focus{outline:none;border-color:#6366f1;background:#0000004d;box-shadow:0 0 0 4px #6366f11a}.tenant-btn-ok{background:#6366f1;color:#fff;border:none;border-radius:12px;padding:0 1.5rem;font-weight:600;font-size:1rem;cursor:pointer;display:flex;align-items:center;gap:.5rem;transition:all .3s ease;white-space:nowrap}.tenant-btn-ok:hover{background:#4f46e5;transform:translateY(-1px);box-shadow:0 4px 12px #6366f14d}.tenant-selector-footer{margin-top:3rem;font-size:.875rem;color:#475569}@media (max-width: 640px){.tenant-input-group{flex-direction:column}.tenant-btn-ok{padding:.875rem;justify-content:center}}